Important news about super hub routers (1, 2 and 2ac)

Keeping your network safe – changing your passphrase

It’s been identified that there is a potential weakness in WPA-2 technology, an industry wide protocol used within our routers. This means that they could be more susceptible to hacking as the default passphrases associated to these routers are typically made up of 8 lower case characters.

As hackers are getting more sophisticated with their approach, passwords with 8 or less characters are deemed easier to crack than longer, more complicated passwords.

What do I need to do?

Please take a few moments to change your passphrase from the default 8 character one that is shown on your router.

We recommend that you create a strong passphrase, made of at least 12 characters with a mix of upper and lower case letters, numbers and special characters, such as @, #, $.

Please ensure that it’s unique and not something you use for any other purpose, such as an email password.

How do I change my router passphrase?

This varies slightly depending on the type of Super Hub router you have (1, 2 or 2ac).

To see which router you have, look at the label on your router (either on the side, or underneath) and the product name will be shown there. N.B. Super Hub1 is marked as Super Hub.

Then, just select the user instructions for your specific router type out of the two options below. Please note that Super Hub 2 and 2ac routers will follow the same instructions as shown in the Super Hub 2ac user guide.

Re-setting your passphrase is easy to do and shouldn’t take more than 5 to 10 minutes.

We’d like to take this opportunity to re-assure you that our network is safe and this is a precautionary measure. 


Still need help?