HELP & ADVICE
VOICE OVER IP SUPPORT GUIDES
All support guides for the Cloud Voice and SIP Trunking services from Virgin Media Business.
The guides will provide a comprehensive overview of the services and features available on the Voice over IP products.
CLOUD VOICE
Features Guides
The guides will provide a comprehensive overview of the Cloud Voice - Features
- Download - User Features Guide (PDF, 6.4mb)
- Download - Site Features Guide (PDF, 6.1mb)
- Download - Toolbar Application User Guide (PDF, 884kb)
- Download - Voice Recording Guide (PDF, 3.5mb)
- Download - Call Analytics Guide (PDF, 1mb)
- Download - CRM Connect Guide (PDF, 1mb)
- Download - Reception Console Guide (PDF, 3.9mb)
OFFICE UC (FEATURE GUIDES)
Handset Guides
A comprehensive overview of the Cloud Voice - Handsets
USER GUIDES
- Download -Yealink SIP-T42G Phone User Guide (PDF, 1mb)
- Download -Yealink SIP-T46G Phone User Guide (PDF, 1.1mb)
- Download -Yealink SIP-T48G Phone User Guide (PDF, 1.3mb)
- Download - Yealink T4x user Guide (PDF, 914kb)
- Download - Yealink W52 user Guide (PDF, 881kb)
CONFIGURATION GUIDES
Business Portal Guides
The guides will provide a comprehensive overview of the Cloud Voice - Business Portal Guides
SIP TRUNKING
Authorised Equipment Configuration Guides
3CX
ALCATEL
AVAYA
- Configuration Guide for the Avaya Aura Communication Manager (v5.2) with Session Manager (v6.1) (PDF, 965kb)
- Configuration Guide for the Avaya Aura Communication Manager (v5.2) with Session Manager (v6.1) and ACME SBC (4500) (PDF, 1.1mb)
- Configuration Guide for the Avaya Aura Communication Manager (v6.0) with Session Manager (v6.1) (PDF, 1.1mb)
- Configuration Guide for the Avaya Aura Communication Manager (v6.0) with Session Manager (v6.1) and ASBCAE (PDF, 1.2mb)
- Configuration Guide for the Avaya Aura Communication Manager (v6.3) with Session Manager (v6.3) and ASBCE (v6.2) (PDF, 2.2mb)
- Configuration Guide for the Avaya Aura Communication Manager (v7.0) with Session Manager (v7.0) and ASBCE (7.0) (PDF, 2.1mb)
- Configuring Guide for the Avaya Communication Server 1000E (v7.5) with Avaya Aura Session Manager (6.1) (PDF, 2.7mb) (PDF, 2.3mb)
- Configuring Guide for the Avaya Communication Server 1000E (v7.5) with Avaya Aura Session Manager (R6.1) and AASBC (PDF, 3.9mb)
- Configuring Guide for the Avaya Communication Server 1000E (v7.5) with Avaya Aura Session Manager (6.1) and ACME SBC (4500) (PDF, 2.7mb)
- Configuring Guide for the Avaya Communication Server 1000E (v7.5) with Avaya Aura Session Manager (6.1) and ACME SBC (4.0) (PDF, 3.7mb)
- Configuring Guide for the Avaya Communication Server 1000E (v7.6) with Avaya Aura Session Manager (6.3) (PDF, 2.6mb)
- Configuration Guide for the Avaya Communication Server 1000E (v7.6) with Session Manager (v6.3) and ASBCE (v6.2) (PDF, 954kb)
- Configuring Guide for the Avaya Aura Communication Server 1000 R7.65, Avaya Aura Session Manager 7.0 and ASBCE (v7.0) (PDF, 3.3mb)
- Configuration Guide for the Avaya IP Office (Version 9) (PDF, 1.7mb)
CISCO
- Configuration Guide for the Cisco CUCM (v7.1) (PDF, 311kb)
- Configuration Guide for the Cisco CUCM (v8.0) (PDF, 212kb)
- Configuration Guide for the Cisco CUCM (v8.0) with CUBE (PDF, 318kb)
- Configuration Guide for the Cisco CUCM (v8.5) and CUCM (v8.6) with CUBE (v8.8) (PDF, 605kb)
- Configuration Guide for the Cisco CUCM (v8.5) and CUCM (v8.6) (PDF, 259kb)
- Configuration Guide for the Cisco CUCM (v9.1) (PDF, 258kb)
- Configuration Guide for the Cisco CUCM (v9.1) with CUBE (v8.8) (PDF, 295kb)
- Configuration Guide for the Cisco CUCM (v10.5) (PDF, 468kb)
- Configuration Guide for the Cisco CUCM (v10.5) with CUBE (v9.5) (PDF, 437kb)
ERICSSON-LG
GENESYS
INTERACTIVE INTELLIGENCE
MICROSOFT
- Configuration Guide for Microsoft Lync 2010 with Audiocodes Mediant SBC (PDF, 1.4mb)
- Configuration Guide for Microsoft Lync 2013 with Audiocodes Mediant SBC (PDF, 2.2mb)
- Configuration Guide for Microsoft Lync with Sonus SBC (PDF, 839kb)
MITEL
- Configuration Guide for the Mitel MiVoice MX-One with MBG (v8.1) (PDF, 862kb)
- Configuration Guide for the Mitel MN3300 MCD (v6.0) with MBG (v8.0) (PDF, 2.5mb)
- Configuration Guide for the Mitel MiVoice 250 without MBG (Version 6.0 SP3) (PDF, 1.7mb)
NEC
- Configuration Guide for the NEC SL1100 (R5.12) (PDF, 2.5mb)
- Configuration Guide for the NEC SV8100 (R9.5) (PDF, 1mb)
- Configuration Guide for the NEC SV9100 (R2.0) (PDF, 3.5mb)
PANASONIC
- Configuration Guide for the Panasonic KX-NS700 and KX-NS1000 (Version 4.2 firmware) (PDF, 590kb)
- Configuration Guide for the Panasonic KX-NCP and KX-TDE (Version 8 firmware) (PDF, 405kb)
SHORETEL
SWYX
UNIFY
If you require further assistance, please contact our customer care team.
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