Cloud Voice

Flexible, cloud-based communications and collaboration
technology tailored to your network

Call us to discuss your solution on 08009530180

Our sales team are available Mon - Fri, 9am - 5pm

Excluding bank holidays

How will Cloud Voice help your business?

 
 

By replacing your traditional hardware based phone system with a more flexible cloud-based solution, you could…

  • Experience enhanced productivity enabled through integration
  • Connect and collaborate with colleagues and customers on any device, wherever work takes you
  • Drive success through more personalised interactions with customers, allowing you to generate new business and retain existing business
  • Find and share content easily, enabling faster and more streamlined working
  • Improve staff productivity and engagement, with calls, messaging and meetings that are built for team collaboration 
  • Spark innovation and creativity through features like interactive whiteboards to brainstorm and generate ideas
 
 
 
 
 
 
 
 
 
 

Why work with us?

 
 
  • Guidance: get specialist advice based on your existing technology and infrastructure, with a solution that’s suited for your current and future collaboration needs
  • Flexibility: choose the relevant Cloud Voice services for each individual employee based on need, with a range of options that work for you. This means you only ever pay for what you need
  • Speed: get everything up and running quickly, with minimal disruption to your workforce
  • Support: we’ll work side-by-side with you throughout the process, ensuring Cloud Voice delivers the business outcomes you want
 
 
 
 
 
 

Choose a plan that suits your needs from just £8 per month

Whether you’ve got functional devices like conference room phones that don’t get a lot of use, staff working in fixed locations or a workforce very much on the move, we’ve got a plan for you

Functional

 
 
 
 

Great for:

shared devices, e.g. lobby or hotel phones, university dorm phones, phones on a warehouse floor.

 
 
Fully featured cloud-based private branch exchange (PBX) phone system, including: 
 
  • Hold
  • Forward
  • Park
  • Hunt groups
  • Transfer
 
 
 
 

Fixed

 
 
 
 

Great for:

people who work from a fixed location, whether that’s at home or in the office.

 
 
All the features of Functional, plus: 
 
  • Voicemail with email notification
  • A host of additional call features like, auto call back, push to talk and single number reach 
  • Collaboration desktop software client for instant messaging, presence, audio and video calls (in the office or at home)
 
 
 
 

Mobile

 
 
 
 

Great for:

empowering people to be productive and collaborate effectively wherever they are, at all times.

 
 
All the features of Functional and Fixed, plus:
 
  • Collaboration apps for tablet and mobile
 
 
 
 

 
 

Introducing Webex

With 4 Cisco Webex options to choose from, you can match collaboration services to your employee needs by individual, and pair with any of the plans above.

Softphone Only

• Robust calling over Cloud Voice

• Used where a customer prefers, or is already using, a different messaging client, like MS Teams or Slack

 
 

Webex Basic

• Softphone +

• Instant messaging, interactive whiteboards, team spaces and file and desktop sharing.

 
 

Webex Standard

• Basic +

• High-definition video conferencing for up to 25 people, external guests in meetings, personal meeting rooms, with audio and VOIP dial in options

 
 

Webex Premium

• Standard +

• Meeting recording, remote desktop control, presenter controls, transcription, up to 1000 meeting participants, and more

 
 

Introducing Webex

With 4 Cisco Webex options to choose from, you can match collaboration services to your employee needs by individual, and pair with any of the plans above.

Softphone Only

• Robust calling over Cloud Voice
• Used where a customer prefers, or is already using, a different messaging client, like MS Teams or Slack

 
 

Webex Basic

• Softphone +
• Instant messaging, interactive whiteboards, team spaces and file and desktop sharing

 
 

Webex Standard

• Basic +
• High-definition video conferencing for up to 25 people, external guests in meetings, personal meeting rooms, with audio and VOIP dial in options

 
 

Webex Premium

• Standard +
• Meeting recording, remote desktop control, presenter controls, transcription, up to 1000 meeting participants, and more

 
 
 
 
 
 
 
 

In addition, boost your plan with optional extras

With a range of add-ons to help you build your own tailored solution:

Call recording with six months’ free storage and up to seven-year retention

 
 
 
 

Central call queues
(ACD)

 
 
 
 

Basic call centre & supervisor functionality

 
 
 
 

Additional auto attendants (one included)

 
 
 
 

Receptionist console

 
 
 
 

Advanced reporting

 
 
 
 

E-fax

 
 
 
 

CRM connectivity

 
 
 
 

A range of Poly or Yealink phones, conference, headsets, webcams and more

 
 
 
 
 
 

Legal stuff

Inclusive Call Package

Inclusive calls are subject to our fair usage policy which can be found in our Cloud Voice Special Terms.

The number of minutes per eligible Cloud Voice license, per month should not exceed the amounts below:

1.      UK Geographic Calls – 3,000
2.      UK Mobile Calls – 1,000

If the number of minutes per eligible Cloud Voice license is in excess of the threshold set out above, Virgin Media Business reserves the right to charge all over use minutes on destinations where usage per user is in excess of the call spend amounts set out above – all the rates set out in special terms; or suspend the Cloud Voice Inclusive Call Package.

Cooling Off Period

You have the right to terminate your contract during the Openreach Transfer Period, which is 10 full working days from when we are notified by Openreach that they will activate the line.

 

CALL US TO DISCUSS
YOUR CLOUD VOICE
SOLUTION

Call us on

08009530180

Open Mon - Fri, 9am - 5pm
Excluding bank holidays

 

 
 
 
 

Contact our Enterprise and Public Sector sales team

 

 
 

To get more information about our products and services for Enterprise and
Public Sector businesses, fill in the form below and we’ll come straight back to you.

 

Existing customer?

If you have an enquiry, please see our Help & Advice page
for information and ways to get in touch.

 
 
  1. First Name is required. Please enter a value. Please enter a valid name
  2. Last Name is required. Please enter a value. Please enter a valid name
  3. Email Address is not a valid e-mail address
  4. Contact Number is not a valid phone number. It cannot contain any spaces and must start with '0' followed by 10 digits.
  5. Postcode required. Postcode is not a valid postcode.
  6. Organisation Name is required. Please enter a value. Please enter a valid organisation name
  7. Please select an option
  8. Please select an option
  9. Please tick 'I Agree' to submit your form.
  10. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy

INSIGHTS & CUSTOMER STORIES

Learn more about what we can do for our customers