Empower your people to work from anywhere
with a full suite of call features, instant messaging,
crystal clear video meetings and more,
all underpinned by next-gen security.
One secure platform. Limitless hybrid working.
Now with Cisco Webex built in.
Cloud Voice works
seamlessly with your current service provider, giving you a full suite of call
features on any device, wherever people are working
easy file sharing and real-time collaboration, with a full history of activity
and content always at your fingertips
Easy virtual meetings
and voice calls, instant messaging, simple screen sharing and calendar
integration makes remote collaboration painless
Choose your perfect Cloud Voice plan from just £8 per month
Whether you’ve got functional devices like conference room phones that don’t get a lot of use, staff working in fixed remote locations, or a workforce on the move, we’ve got a plan for you.
shared devices like lobby or hotel phones, university dorm phones, phones on a warehouse floor etc.
- Hunt groups
- Plus loads more
people who work from a fixed location, whether that’s at home or in the office.
- Voicemail with email notification
- A host of call features like, auto call back, push to talk and single number reach
- Collaboration desktop software client for instant messaging, presence, audio and video calls (in the office or at home)
empowering people to be productive and collaborate effectively wherever they are, at all times.
Boost your Cloud Voice plan with optional extras
Call recording with six months’ free storage and up to seven-year retention
Central call queues
Basic call centre & supervisor functionality
Additional auto attendants (one included)
A range of Poly or Yealink phones, conference, headsets, webcams and more
Why work with us?
You need a cloud partner that gets things done
£13 billion invested in our network, 99.85% service availability and a tem of specialist engineers working around the clock.
You're looking for cloud technology you can trust
Fast delivery, easy integration, automatic updates and zero hidden costs.
You want a service that feels like yours
Access-agnostic cloud migration tailored to you, at your pace, with flexible contracts and end-to-end managed service.
INSIGHTS & CUSTOMER STORIES
What's new in cloud communication? Check out our latest cloud communication news and advice
Cloud Voice FAQs
Can my business get Cloud Voice?
The short answer is yes. Cloud Voice is network-agnostic so as long as the bandwidth is sufficient the service is available. And with PC and laptop soft clients, mobile and tablet apps and physical desk phones options available it can work with most setup requirements.
How do I choose which licence option to take?
Choosing a particular licence type can seem tricky, but we can set up a call with our Cloud Voice specialists who would be happy to have a call to understand your requirements and build a proposal to suit your needs.
What happens to my Cloud Voice service if my broadband goes down?
This is a key concern for most businesses when looking at moving to an VoIP phone system, but luckily resilient phone systems are now easier to achieve than ever. With the mobile applications available to run over 3G, 4G and 5G, even if the main connection was to drop your customers can still contact you and operate as usual. If you want to ensure this does not happen then our business broadband is 99.9% reliable and 4G backup means that if it ever does go down you will be instantly switched to the 4G network for uninterrupted coverage. Or look at ourleased line options for a dedicated connection with guaranteed speeds.
Can I keep my current business phone number if I switch to Cloud Voice?
Yes, normally you can keep your number from any other UK provider even you’re moving to a new area as we don’t rely on physical switches to house the numbers.
We use Microsoft Teams/Cisco Webex for meetings. Will they still work with Cloud Voice?
Integrating meeting systems, telephony platforms, instant messaging systems and presence trackers is one of the easiest ways to cut down on the number of systems your employees are using on a day-to-day basis. Our system is based on Cisco’s BroadSoft and Webex technology meaning we instantly connect these together. But if you’re using Microsoft Teams we have you covered too. Our softphone licences can connect directly so you can keep using Teams as normal while we handle your external calls in the background.
What are the Webex options available to me?
• Robust calling over Cloud Voice
• Used where a customer prefers, or is already using, a different messaging client, like MS Teams or Slack
• Softphone +
• Instant messaging, interactive whiteboards, team spaces and file and desktop sharing.
• Basic +
• High-definition video conferencing for up to 25 people, external guests in meetings, personal meeting rooms, with audio and VOIP dial in options
• Standard +
• Meeting recording, remote desktop control, presenter controls, transcription, up to 1000 meeting participants, and more
Inclusive Call Package
Inclusive calls are subject to our fair usage policy which can be found in our Cloud Voice Special Terms.
The number of minutes per eligible Cloud Voice license, per month should not exceed the amounts below:
1. UK Geographic Calls – 3,000
2. UK Mobile Calls – 1,000
If the number of minutes per eligible Cloud Voice license is in excess of the threshold set out above, Virgin Media Business reserves the right to charge all over use minutes on destinations where usage per user is in excess of the call spend amounts set out above – all the rates set out in special terms; or suspend the Cloud Voice Inclusive Call Package.
Cooling Off Period
You have the right to terminate your contract during the Openreach Transfer Period, which is 10 full working days from when we are notified by Openreach that they will activate the line.
Contact our Enterprise and Public Sector sales team
To get more information about our products and services for Enterprise and
Public Sector businesses, fill in the form below and we’ll come straight back to you.
If you have an enquiry, please see our Help & Advice page
for information and ways to get in touch.