Cloud Voice

Empower your people to work from anywhere
with a full suite of call features, instant messaging,
crystal clear video meetings and more,
all underpinned by next-gen security.

Talk to one of our Cloud Voice specialists 08009530180

Our sales team are available Mon - Fri, 9am - 5pm

Excluding bank holidays


One secure platform. Limitless hybrid working.

Now with Cisco Webex built in.

Simple integration

Cloud Voice works
seamlessly with your current service provider, giving you a full suite of call
features on any device, wherever people are working


Painless productivity

Instant messaging,
easy file sharing and real-time collaboration, with a full history of activity
and content always at your fingertips


Easy virtual meetings

High-definition video
and voice calls, instant messaging, simple screen sharing and calendar
integration makes remote collaboration painless


Choose your perfect Cloud Voice plan from just £8 per month

Whether you’ve got functional devices like conference room phones that don’t get a lot of use, staff working in fixed remote locations, or a workforce on the move, we’ve got a plan for you.



Great for:

shared devices like lobby or hotel phones, university dorm phones, phones on a warehouse floor etc.

Fully featured cloud-based phone system, including:


  • Hold
  • Forward
  • Park
  • Hunt groups
  • Transfer
  • Plus loads more



Great for:

people who work from a fixed location, whether that’s at home or in the office.        

All the features of Functional, plus:


  • Voicemail with email notification
  • A host of call features like, auto call back, push to talk and single number reach
  • Collaboration desktop software client for instant messaging, presence, audio and video calls (in the office or at home)



Great for:

empowering people to be productive and collaborate effectively wherever they are, at all times.

All the features of Functional and Fixed, plus:


  • Hot desking
  • Webex Basic
  • Collaboration apps for tablet and mobile


Boost your Cloud Voice plan with optional extras

Call recording with six months’ free storage and up to seven-year retention


Central call queues


Basic call centre & supervisor functionality


Additional auto attendants (one included)


Receptionist console


Advanced reporting




CRM connectivity


A range of Poly or Yealink phones, conference, headsets, webcams and more


Talk to an expert now

No pushy sales stuff, honest.

Just a whole lot of knowledge and advice from our
specialist cloud communication team.

Call us on


Open Mon - Fri, 9am - 5pm
Excluding bank holidays




Call us on


Open Mon - Fri, 9am - 5pm
Excluding bank holidays



Why work with us?


You need a cloud partner that gets things done

£13 billion invested in our network, 99.85% service availability and a tem of specialist engineers working around the clock.


You're looking for cloud technology you can trust

Fast delivery, easy integration, automatic updates and zero hidden costs.


You want a service that feels like yours

Access-agnostic cloud migration tailored to you, at your pace, with flexible contracts and end-to-end managed service.



What's new in cloud communication? Check out our latest cloud communication news and advice


Cloud Voice FAQs


Can my business get Cloud Voice?

The short answer is yes. Cloud Voice is network-agnostic so as long as the bandwidth is sufficient the service is available. And with PC and laptop soft clients, mobile and tablet apps and physical desk phones options available it can work with most setup requirements.

How do I choose which licence option to take?

Choosing a particular licence type can seem tricky, but we can set up a call with our Cloud Voice specialists who would be happy to have a call to understand your requirements and build a proposal to suit your needs.

What happens to my Cloud Voice service if my broadband goes down?

This is a key concern for most businesses when looking at moving to an VoIP phone system, but luckily resilient phone systems are now easier to achieve than ever. With the mobile applications available to run over 3G, 4G and 5G, even if the main connection was to drop your customers can still contact you and operate as usual. If you want to ensure this does not happen then our business broadband is 99.9% reliable and 4G backup means that if it ever does go down you will be instantly switched to the 4G network for uninterrupted coverage. Or look at ourleased line options for a dedicated connection with guaranteed speeds.

Can I keep my current business phone number if I switch to Cloud Voice?

Yes, normally you can keep your number from any other UK provider even you’re moving to a new area as we don’t rely on physical switches to house the numbers.

We use Microsoft Teams/Cisco Webex for meetings. Will they still work with Cloud Voice?

Integrating meeting systems, telephony platforms, instant messaging systems and presence trackers is one of the easiest ways to cut down on the number of systems your employees are using on a day-to-day basis. Our system is based on Cisco’s BroadSoft and Webex technology meaning we instantly connect these together. But if you’re using Microsoft Teams we have you covered too. Our softphone licences can connect directly so you can keep using Teams as normal while we handle your external calls in the background.

What are the Webex options available to me?

Softphone Only

• Robust calling over Cloud Voice

• Used where a customer prefers, or is already using, a different messaging client, like MS Teams or Slack


Webex Basic

• Softphone +

• Instant messaging, interactive whiteboards, team spaces and file and desktop sharing.


Webex Standard

• Basic +

• High-definition video conferencing for up to 25 people, external guests in meetings, personal meeting rooms, with audio and VOIP dial in options


Webex Premium

• Standard +

• Meeting recording, remote desktop control, presenter controls, transcription, up to 1000 meeting participants, and more


Legal stuff

Inclusive Call Package

Inclusive calls are subject to our fair usage policy which can be found in our Cloud Voice Special Terms.

The number of minutes per eligible Cloud Voice license, per month should not exceed the amounts below:

1.      UK Geographic Calls – 3,000
2.      UK Mobile Calls – 1,000

If the number of minutes per eligible Cloud Voice license is in excess of the threshold set out above, Virgin Media Business reserves the right to charge all over use minutes on destinations where usage per user is in excess of the call spend amounts set out above – all the rates set out in special terms; or suspend the Cloud Voice Inclusive Call Package.

Cooling Off Period

You have the right to terminate your contract during the Openreach Transfer Period, which is 10 full working days from when we are notified by Openreach that they will activate the line.


Contact our Enterprise and Public Sector sales team



To get more information about our products and services for Enterprise and
Public Sector businesses, fill in the form below and we’ll come straight back to you.


Existing customer?

If you have an enquiry, please see our Help & Advice page
for information and ways to get in touch.

  1. First Name is required. Please enter a value. Please enter a valid name
  2. Last Name is required. Please enter a value. Please enter a valid name
  3. Email Address is not a valid e-mail address
  4. Contact Number is not a valid phone number. It cannot contain any spaces and must start with '0' followed by 10 digits.
  5. Postcode required. Postcode is not a valid postcode.
  6. Organisation Name is required. Please enter a value. Please enter a valid organisation name
  7. Please select an option
  8. Please select an option
  9. Please tick 'I Agree' to submit your form.
  10. Further details on how Virgin Media Business will use your data, including details on how to opt-out of further communications, can be found in our privacy policy