Terms & Conditions
Virgin Media Business Limited
Registered Office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP
Registered in England and Wales No. 01785381
VAT No. GB 591 8190 14
Download our Standard Terms and Conditions
Please read these terms and conditions carefully. This service allows you to submit an on-line request for virgin media business products and/or services (an "order"). Any such request for virgin media business products and/or services is subject to availability, virgin media business verification procedures and written confirmation of acceptance by virgin media business.
Nothing in this site shall be deemed to be an offer by virgin media business to provide any goods or services to you. By placing an order, you will not be bound to purchase such products and/or services and virgin media business will not be bound to provide you with such products and/or services until we have together entered into a written agreement for the purchase of such goods and/or services unless otherwise stated on the virgin media business website.
The virgin media business products and services that you may apply for using this service have their own terms and conditions. If there is a difference the terms and conditions relevant to the product or service shall prevail.
1.1 In these Virgin Media Business terms and conditions for online services the following words shall have the following meanings:
"Passwords" means the secret word or number used to confirm a User's identity when using the Online Service.
"Online Service" means the Virgin Media Business on-line service that enables You to obtain more information via the Internet regarding Virgin Media Business products and services; allows You to Order Virgin Media Business products and services; allows You to monitor the status of your requests; and allows you to monitor existing invoices.
"Order" and "Order Request" means (in these terms and conditions and where used on the website) an on-line request by You for Virgin Media Business products and/or services.
"Super User" means an individual appointed by You and confirmed by You to Virgin Media Business as the individual who is the controller of all your account and interactions with Virgin Media Business and who is authorised to appoint Users.
"Territory" means the United Kingdom.
"User" means, in addition to the Super-User, someone You have authorised and Virgin Media Business has approved to use the Online Service.
"Virgin Media Business" means Virgin Media Business Limited (whose registered office is Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP) and its respective successors and permitted assigns and employees and agents.
"You/Your" means You the business entity on whose behalf you have registered with Virgin Media Business to use the Online Service and includes your business entity's successors, permitted assigns, employees and agents.
2.1 You are responsible for ensuring each User complies with all security procedures as notified to You by Virgin Media Business on this web-site, via email, telephone or other means.
2.2 In connection with the Passwords:
2.2.1 You must use reasonable steps to keep the Password secret and should only disclose it to Users.
2.2.2 You must ensure Users take all reasonable steps to keep their Passwords secret. All Users must not disclose Password details to anyone else, including other Users, members of your staff, members of their families, Virgin Media Business staff or anyone on Virgin Media Business' helpdesk.
2.2.3 If You or a User thinks a Password is known to someone else, you must ensure that you notify Virgin Media Business immediately.
2.2.4 Virgin Media Business will suspend that User's use of the known Password until a new Password has been set up.
2.3 You must not let anyone other than Users operate the Online Service for You.
2.4 You must notify Virgin Media Business of a change in Users as soon as practically possible so that Virgin Media Business can disable the Password.
3.1 You shall be entitled to appoint a Super User.
3.2 The Super User that You appoint must have sufficient knowledge of You and sufficient authority in You to make all decisions in relation to the Online Service.
3.3 In relation to appointing Users, Virgin Media Business will act upon the instructions of the Super-User unless you notify us otherwise.
3.4 In relation to the Online Service (other than the appointment of Users), Virgin Media Business will act upon the instructions of the Users unless you notify us otherwise.
3.5 You agree to provide us with accurate information of your details and any User details and to promptly notify us of any changes to such details.
The Online Service shall be provided in accordance with the rules laid down in the Help Text and these Virgin Media Business terms and conditions for online services.
5. OWNERSHIP OF INTELLECTUAL PROPERTY
Material and information supplied may contain valuable information that belongs to Virgin Media Business or others. You and Users must not use them other than to operate the Online Service and must not take copies, sell, assign, lease, sub-license or otherwise transfer such materials and information to anyone else.
6. YOUR WARRANTY TO VIRGIN MEDIA BUSINESS
The On-Line Services are for business use only and are available only to those customers resident within and obtaining the services from within the Territory. You warrant to Virgin Media Business that you shall not be using the on-line services as a consumer and that you are resident within and will be requiring the services within the Territory.
7.1 Although Virgin Media Business has made reasonable endeavours to ensure that information contained on this site or as part of the Online Service is correct, it is possible that information may be incomplete, contain errors or be out of date. You must verify any information obtained from this site or as part of this Online Service before acting upon it.
7.2 All other warranties, terms and conditions, whether express or implied, statutory or otherwise relating to the Online Service or information and material on this site or sites accessed through this site are excluded to the extent permitted by law. Except to the extent expressly stated in these Virgin Media Business terms and conditions for on-line services, Virgin Media Business accepts no liability for direct, indirect or consequential loss or damage of any kind (including without limitation loss of profits) arising from any use of the Online Service, or information and material contained on this site or any site you may access through this site.
7.3 This site may contain links to third party sites. These sites are beyond the control of Virgin Media Business and Virgin Media Business accepts no responsibility for their content.
7.4 Virgin Media Business will not, and its suppliers and licensors will not, be liable whether in contract, tort or otherwise for any loss or damage which:(i) arises other than through Virgin Media Business' negligence or the negligence of its employees agents or contractors; or(ii) is not a reasonably foreseeable consequence of Virgin Media Business' negligence; or(iii) is any business loss including loss of revenue or profits or anticipated savings or wasted expense or data being lost or harmed or for any indirect, special or consequential loss or damage of any kind arising from access to or any use of the information and material contained on this site or any site you may access through this site.
7.5 Virgin Media Business does not restrict or exclude its liability for:
(i) personal injury or death directly caused by Virgin Media Business or its employees whilst acting in the course of their employment with Virgin Media Business or for fraud;
(ii) physical damage to your personal property up to £100,000 due to any one event or series of connected events where such damage is due to our negligence or the negligence of our employees, agents or contractors acting in the course of their employment with Virgin Media Business;
(iii) any of Virgin Media Business' liabilities which cannot by law be excluded or restricted.
7.6 Different limitations and exclusions of liability will apply to liability arising as a result of the provision of any goods or services by Virgin Media Business, which will be set out in Virgin Media Business' terms and conditions relating to the provision of such goods or services.
7.7 Nothing in these Virgin Media Business terms and conditions for online services shall exclude or limit Virgin Media Business' liability for death or personal injury due to its negligence.
8. ENDING YOUR USE OF THE SERVICE OR SUSPENDING THE SERVICE
8.1 You may cancel the Online Service at any time, by giving notice in writing to Virgin Media Business.
8.2 Virgin Media Business reserves the right to end or suspend Your use of the Online Service or the availability of the Online Service for any reason. We will usually give you reasonable notice of such termination or suspension, however, this may not always be possible, if for example, there is a security concern or a technical issue.
8.3 Ending Your use of the Online Service will not affect instructions Users have already given prior to such termination.
Virgin Media Business has the right to change the terms of these Virgin Media Business terms and conditions for on-line services and website use by giving you notice in writing (which may be given on the website) or by sending you a message through the Online Service. Your use of the Online Service and websites will not be affected by the change until you have received the notice.
10. THE VALIDITY OF THESE TERMS AND CONDITIONS
We believe these Virgin Media Business terms and conditions for on-line services are fair. If any part proves not to be legally valid because it is unfair, it will not affect the rest and we are entitled to treat that term as changed in a way that makes it fair and valid.
These Virgin Media Business terms and conditions for on-line services are governed by the law and courts of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.