LEGAL INFORMATION

Terms & Conditions

Company information

Virgin Media Business Limited
Registered Office: 500 Brook Drive, Reading, RG2 6UU

Registered in England and Wales No. 01785381

VAT No. GB 591 8190 14

General Terms and Conditions

From 17th June 2022 we will be updating your terms and conditions. We’re doing this because of new Ofcom regulations that come into force that are meant to improve your rights when we make changes to your services.

For more information on the Ofcom changes including FAQs, please visit us here

Standard Terms and Conditions (pre 17th June 2022) (PDF - 0.7 MB)
Standard Terms and Conditions (after 17th June 2022) (PDF - 0.9 MB)

Small Office, Home Office

SoHO & SME Standard T&C (pre 17th June 2022) (PDF - 0.7 MB)
SoHO & SME Standard T&C (after 17th June 2022) (PDF - 0.8 MB)
SoHO & SME Contract Guide & Summary (PDF - 0.5 MB)
General Promotion Terms and Conditions (PDF - 0.4 MB)

Business Broadband

Business Broadband SLA (PDF - 0.6 MB)
Business Broadband and Phone SLA (PDF - 0.7 MB)
Bundle Terms & Conditions (PDF - 0.7 MB)
Voom Fibre Special Terms (PDF - 0.6 MB)
Voom Fibre Price Guide (PDF - 0.7 MB)
Business Broadband Swithover Process (PDF - 0.1 MB)

Business Mobile

Business Mobile for SO Terms & Conditions (PDF - 0.8 MB)
Business Mobile Terms & Conditions (PDF - 1 MB)
Business Mobile Special Terms (PDF - 0.4 MB)
Business Mobile Warranty Terms (PDF - 0.4 MB)

Data

Dedicated Internet Access SLA (PDF - 0.5 MB)
Dedicated Internet Access Standard Terms (PDF - 0.6 MB)
Dedicated Internet Access Special Terms (PDF - 0.5 MB)
Business Applications SLA (PDF - 0.5 MB)
Business Applications Terms & Conditions (PDF - 0.7 MB)

Voice

Business Telephony Special Terms (PDF - 0.5 MB)
Direct Access Voice SLA (PDF - 0.5 MB)
Indirect Access Voice SLA (PDF - 0.5 MB)
Business Phone Line Extra Tariff (PDF - 0.3 MB)
SIP Trunking Special Terms (PDF - 0.7 MB)
Cloud Voice Special Terms (PDF - 0.6 MB)
VoIP Services SLA (PDF - 0.5 MB)
Customer Contact Solutions SLA (PDF - 0.5 MB)

WiFi

Virgin WiFi Terms & Conditions (HTML - -1 MB)

Other

Business Network Solutions Terms & Conditions (PDF - 0.8 MB)
Professional Services Standard Terms & Conditions (PDF - 0.7 MB)
Special Terms (Std TCs) for BNS (without Cisco Progs) Sep20 (PDF - 0.3 MB)

Virgin Media Business Portals

Engage Terms of Use (PDF - 0.6 MB)
SD-WAN Cloud Console Special Term (PDF - 0.2 MB)