HELP & ADVICE

JUST JOINED US?

Welcome to Virgin Media Business -
it's great to have you on board

We’re going to make your joining process as simple as we can and have put together an overview of what you can expect. From a welcome call from your own personal Order Manager, to offering regular support you can access via a direct line, we strive to support you every step of the way.

Customer Services

We're here to help.

 
 

PLEASE CALL

0800 052 0800

Open Mon - Fri, 8am - 6pm

 
 
 
 
 
 
 
 

Installation & order tracking

Delivering your service

To start with, you’ll receive a welcome call from one of our Order Managers. After introducing themselves, they’ll check all your order details to make sure everything is  correct. They’ll also confirm your site details and access contacts, just in case any preparation work needs to happen before your order is installed. 

Once the planning work has taken place, they’ll contact you again to confirm your installation date.

 
 

Offering ongoing support

Our Installation Engineers will talk you through everything, connect your services and check everything is working in line with your original order before they leave.

Your Order Manager will be with you every step of the way and stay in regular contact with you.  They’ll include their contact details on any correspondence with you, so you can always call them directly if you need to.

 
 
 
 
 

Online billing

Introducing MyBill

It’s seamless, secure and totally interactive. We’ve made sure there’s on screen help just in case you need it. Once registered, your first bill and all subsequent bills will be located in MyBill.

Let’s face it, paper-free online billing makes better sense for everyone. Less paperwork for you, less waste for the environment.

 
 

MyBill empowers you

But with our MyBill online billing application we’ve gone one step further. Now, you can view and analyse every aspect of your services online and use that information to help you manage your business costs. 

 
 
 
 

Payment & Billing Information

How to pay

There are a variety of payment methods available but Direct Debit is the easy way to pay your bill & manage your account. 

Other alternative options are Credit/Debit Card, BACS and Cheque.

 
 

Your first bill

Aside from any new installation charge(s), your first bill may well be higher than subsequent bills.  This is perfectly normal because each new service that’s installed will be pro-rated, so that the service falls in line with a billing period.

The billing period is determined by the date your invoice is produced.  So, if you’re billed monthly, the first invoice you’ll receive will bill a part period and also a full month. 

 
 

We work it out for you

This is also the same for quarterly or annual billing. Your next invoice and all future ones will bill for the appropriate time period (one month).

We’ve created a handy Bill Explainer, so if you need any help understanding your bill and the charges on it, please click here. 

 
 
 
 

Help & Support

Contact us

If you have any queries about your service, please contact us and we’ll be happy to help. The easiest way is to contact us online and follow the on-screen prompts.

 
 

Service support

If you need help using your services, please take a look at the useful information in our Help & Support area. Just click on one of the following links to find what you need:

 
 

Naturally, we want everything with your service to be 100% perfect but in the unlikely event of a fault, please call us on 0800 052 0800

Please have your account number to hand when you call and give us as much information as you can about the problem you’re experiencing.