HELP & ADVICE

HITRON - BUSINESS PHONE

Busness Phone delivered over broadband   

If our engineer plugged your business-phone line into the back of theHitron router on installation, listen up. If not, have a look at the following webpage for more information:

Please note

Using your phone line is as easy as it’s always been. Of course, in the event of a power cut or broadband network failure, you won’t be able to make or receive any calls – including those to emergency services(unless you’ve been provided with an emergency backup device*). You can, however, set up a call divertto your voicemail or an alternative destination – making sure you never miss any important calls.

KEY FEATURES

The reference guide below explains how to set up our most commonlyused features

Key points to keep in mind:

  • After installation, a member of our team will contact you to provide you with a service and voicemail PIN code.
  • You’ll need the service PIN to make changes to some features, or override call barring for individual calls.
  • Some features need to be ordered & activated by us before they can be used.
  • It is recommended that you keep your PIN safe at all times, however if you have lost it, a member of our support team will be happy to help.
  • Above feature codes need to be dialled from the phone line you wish to apply the feature to.
  • If you make use of the call divert feature, you will be charged for diverted calls (excl. Voicemail) in line with your agreed tariff plan.

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STILL NEED HELP?

Talk to someone at Virgin Media Business, report faults or view our online support services.

Customer care

Faults

Text us on 07480 639 012