HELP & ADVICE

UNDERSTANDING YOUR FIRST BILL

Your first bill is likely to be higher than subsequent bills because installation charges are included...

Understanding Your First Bill

Your first bill is likely to be higher than subsequent bills because installation charges are included. Each new service that’s installed will be pro-rated, so that the service falls in line with a particular billing period. The billing period is determined by the date your invoice is produced. So this means that if you’re billed monthly your first invoice includes a part period plus a full month. This is also the same for quarterly or annual billing. Your next invoice will bill for the appropriate period (one month).

We’ve also put together a bill explainer for you – just click here to view.

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