Help and advice

Help and advice

We're here to make sure your digital world is running smoothly, see below for support on your business broadband or O2 business mobile.

Help from Virgin Media

Billing and payments

 
 
 
 

Business broadband and phone

 
 
 
 

Contact us

 
 
 
 
 
 

Contact Us

For further help contact us on 0800 052 0800 or visit our contact us page for other ways to get in touch

Open Mon - Fri, 8am - 6pm / Excluding bank holidays

 
 
 
 

Can't find what you're looking for? View all Virgin Media help topics.

Help from O2

My bills

 
 
 
 

Managing my account

 
 
 
 

Business devices

 
 
 
 
 
 
 
 

Can't find what you're looking for? View all O2 help topics.

FAQs

Got a question about Volt? Take a look at our frequently asked questions.

FAQs for new Virgin Media and O2 Business customers

What can I get now Virgin Media and O2 have come together?

When you're with both Virgin Media for business broadband and O2 Business for mobile, the services we bring you will be supercharged with Volt. You'll ignite seamless connectivity with 4G start up and 4G back-up for your business broadband, and double O2 mobile data, on us.
Ready to supercharge your business with Volt?
Call us on 0800 052 5769 or request a call back

 

How do I become eligible for Volt?

To unlock your exclusive Volt benefits, you need to have Virgin Media business broadband and an O2 Business Small Biz mobile contract. Once you have both, you'll be eligible for the exclusive Volt benefits.
To activate them, Call us on 0800 052 5769 or request a call back

 

Do I get exclusive Volt benefits when I join both Virgin Media and O2 business?

Yes, when you buy Virgin Media business broadband together with an O2 Business mobile you will be able to get these exclusive Volt benefits:

  • Free 4G Back-up for Voom Fibre Business Broadband
  • 4G Start-up for Voom Fibre Business Broadband
  • Double mobile data


What are 4G Start-up and 4G Back-up?

Click here to find out more information about 4G Start-up and Back-up

 

How do I unlock excusive Volt benefits for my business?

If you are new to both Virgin Media and O2 Business please call our dedicated team on 0800 052 5769 who will be on hand to unlock your exclusive Volts benefits for you

 

What products are available for purchase to unlock these benefits?

Eligible O2 Small Biz products:
• O2 Small Biz Handsets on 24/36 month contact
    6GB, 20GB, 70GB, Unlimited
• O2 Small Biz SIMO on 12/24 month contract
    6GB, 20GB, 70GB, 100GB, Unlimited
• O2 Small Biz Data Only Hardware on 24/36 month contract
    10GB, 30GB, 150GB
• O2 Small Biz MBB SIMO (for MiFi/ Dongle)
    10GB, 30GB, 150GB

 

Eligible Virgin Media Voom Fibre Business Broadband (solus or bundle) on a 24 month contract:
• Voom Fibre 1
• Voom Fibre 2
• Voom Fibre 3
• Voom 500

 

How long will Volt be available?

Our exclusive Volt benefits will be available from 18 October 2021. There's no end date, but both Virgin Media and O2 reserve the right to change or withdraw the offer.

 

What happens to my benefits if I leave O2 or Virgin Media?

If you choose to leave O2 by requesting a PAC or STAC, you'll lose access to your double mobile data benefit. However, you'll keep your 4G back-up for your Virgin Media business broadband. Likewise, if you choose to leave Virgin Media, you'll still keep your increased mobile data allowance from O2.

 

How will my Volt appear on my bills?

Once you have unlocked benefits, on your O2 bill under Services you'll see 'Mobile Data Boost' and your increased data allowance.
On your Virgin Media business bill you will see 'Volt business discount' alongside 4G Back-up and/or 4G Start-up.

 

FAQs for existing Virgin Media customers

Do I qualify for benefits now Virgin Media and O2 have come together?

When you're with both Virgin Media for business broadband and O2 Business for mobile, the services we bring you will be supercharged with Volt. You'll ignite seamless connectivity with 4G start-up and 4G back-up for your broadband, and double O2 mobile data, on us.
Ready to supercharge your business with Volt?
Call us on 0800 052 5769 or request a call back

 

How do I become eligible for exclusive Volt benefits?

To unlock your exclusive Volt benefits, you need to have Virgin Media business broadband and an O2 Business Small Biz mobile contract. Once you have both, you'll be eligible for the exclusive Volts benefits.
To activate them, call us on 0800 052 5769 or request a call back

 

How do I unlock the exclusive Volt benefits for my business?

If you're a Virgin Media business customer with an eligible Voom 1, 2, 3 or 500 plan, you just need to add an eligible O2 Small Biz product.

 

What if my business already has a Virgin Media mobile product?

Virgin Media mobile products aren’t eligible for the exclusive Volt benefits. Your business will need to move to an eligible O2 Small Biz product to unlock the exclusive Volt benefits.

 

How does my business move from Virgin Media Mobile to an eligible O2 Small Biz product?

Give the Virgin Media business sales team a call and request to move from your existing Virgin Mobile product to an eligible O2 Small Biz product.

 

What if my business already has 4G Start-up or 4G Back-up?

If your business already uses eligible Voom Broadband and O2 Small Biz products, you'll get 4G Back-up at no extra cost. This will only apply going forward and won't be backdated to before you purchased both qualifying products.

 

When will my business get FREE 4G Start-up & 4G Back-up?

Free 4G Back-up will be applied when you order Voom Broadband. You'll be asked if you want to opt in for FREE 4G Back-up.

FREE 4G Start-up will be applied if you're eligible, depending on how long installation will take. Please ask a Virgin Media sales agent for more details.

 

What happens if my business orders and then cancels one of the services?

If your business cancel before starting your service (in the cooling-off period), your business will lose its exclusive Volt benefits. Once your business has started using both services (and you're past your cooling-off period), the benefits will remain.

 

Will there be any extra fees with the O2 Small Biz plans and Volt?

As long as you have an eligible O2 Small Biz product, you'll enjoy the exclusive Volt benefits at no extra cost.

 

If my business already has eligible Virgin Media business broadband and O2 Small Biz products, can I get exclusive Volt benefits?

Yes, to unlock your exclusive Volt benefits, call 0800 052 5769

 

Does my business get FREE 4G Start-up and Back-up for each Virgin Media Business Broadband and O2 Small Biz connection?

The offer is limited to one Free 4G Start-up & 4G Back-up for each eligible Virgin Media business broadband and O2 Small Biz connection per site. Example: 10 broadband + 10 SIMO = 10 4G Dongles (10 broadband + 5 SIMO = 5 4G Dongles). 4G Start-up is subject to eligibility depending on your install time.

 

FAQs for existing O2 Business customers

Do I qualify for benefits now that Virgin Media and O2 have come together?

When you're with both Virgin Media business for broadband and O2 Business for mobile, the services we bring you will be supercharged with Volt. You'll ignite seamless connectivity through lightning-fast Virgin Media broadband with 4G back-up, and you'll get double your O2 mobile data, on us.

Ready to supercharge your business with Volt?

Call us on 0800 052 5769 or request a call back

 

How do I become eligible for Volt?

To unlock your exclusive Volt benefits, you need to have Virgin Media business broadband and an O2 Business Small Biz mobile contract. Once you have both, you'll be eligible for the exclusive Volts benefits.

To activate them, call us on 0800 052 5769 or request a call back

 

How do I unlock exclusive Volt benefits for my business?

If you are an O2 customer you will need to add an eligibile Virgin Media Voom Fibre Business Broadband to get double the mobile data and a 4G back-up - just like that.

 

I am already an O2 Small Business customer, how do I sign up?

Sign up to Virgin Media business broadband and you will get double the mobile data on one of our eligilbe O2 Small Biz tariffs.

 

What if I already have O2 Broadband?

To unlock the exclusive Volt benefits, you will need to move your broadband to our Virgin Media business broadband.

 

How do I move from O2 Broadband to Voom Broadband?

Please call O2 Business Customer Services on 0800 977 7337 who will arrange the transfer for you.

 

When will my mobile data get doubled?

We will double your mobile data within 48 hours of the Virgin Media business broadband order being confirmed. You will receive text confirmation when the double mobile data has been applied to your O2 account.

 

Will I receive double mobile data for all connections on my account?

We'll double your mobile data for every eligible mobile connection per account. Eligible mobile connection means the new or renewed mobile connections on your account.

 

What happens if I order and then cancel one of the services?

If you cancel before starting your service (in the first 14 days of the O2 mobile contract) then you will lose all exclusive Volt benefits.

 

If my business already has eligible Voom broadband & O2 Small Biz products can I get the Volt benefits?

Yes, Because you're with us both, we'll double your mobile data and give you a FREE 4G back-up for broadband.

Just call 0800 052 5769 to unlock your exclusive Volt benefits.

 

I want to understand how my bills will change

For customers with supercharged benefits: your double data will be reflected on your bill. This will show under services as Mobile Data Boost and will see this in your increased data allowance. Your bills and direct debits will continue to come from O2 for your mobile. You will recieve a seperate bill from Virgin Media for business broadband.

To see your business broadband bill please log in to MyBill

 

Where will I see my Volt benefits?

You will see the exclusive Volt benefit in My O2 Business or on your monthly business bill – It will show as Volt. Your FREE 4G back-up benefit will should on your Virgin Media business bill. This will show as FREE 4G Back-up.

 

Who do I contact if I have a query about Volt benefits?

If you have a question about your double data, get in touch with O2

If your question is about 4G Back-up, you'll need to speak to Virgin Media

 

Will this impact the customer service I get from O2?

No, we’ll still bring you the same level of customer service you expect from O2.

 

Are you changing your company name or will both names still exist?

For now, both O2 and Virgin Media will continue to exist separately, as well as together.

 

Will this mean my O2 contract will change?

No, your contract won’t change.

 

Will my bills or Direct Debits change?

No, your bills and Direct Debits will stay exactly how they are and will continue to come from O2.

 

Will my O2 network signal be disrupted?

Not at all. Your signal won’t be affected, you will have the same network experience you normally have on O2. If you ever have any issues, use our network status checker.

 

Does this change how I make queries about my O2 account?

No, nothing changes. We'll continue to provide customer service for everyone on O2 through the normal channels on our website, call centres and stores.

 

Will O2 be sharing my personal data with Virgin Media, and will that mean they can now contact me?

Yes, we'll need to share some information so that we can work as one. But it'll still be us, O2, looking after your data the same way we always have, in line with our Privacy Policy. You can also see Virgin Media’s Privacy Policy here. If you’ve opted out of receiving marketing messages you won't hear anything.

 

Does this change how I make queries about my Virgin Media account or report a fault?

No, nothing changes. Virgin Media will continue to provide customer service for your Virgin Media service. Contact Virgin Media directly here.

 

I’m on O2 and already on Virgin Media, can you give me a better deal now?

When you’re with both Virgin Media and O2, you’ll get supercharged benefits for business. That means double the mobile data on eligible O2 Small Biz plans (from 6GB and above). Broadband back up with our free 4G Back-up and / or 4G Start-up.

 

Can Virgin Media customers get help on Virgin Media products/services in an O2 store?

No nothing changes for now, O2 stores only offer support on O2 products and services. Virgin Media customers will need to go directly to Virgin Media for any queries on their products and services. They should contact Virgin Media the same way they normally would.

 

Can I see my Virgin Media information in the My O2 Business app?

No, you can't view your Virgin Media account infromation in My O2. You'll need to go to MyBill

 

I'm on Virgin Mobile, will I automatically switch to O2?

No, your Virgin Mobile contract won't automatically switch to O2. If you're a customer of Virgin Media broadband and you'd like to access the exclusive Volt benefits, you'll need to switch your current mobile contract to O2.

 

FAQs for customers who are already with both Virgin Media and O2 Business

What can I get now Virgin Media and O2 have come together?

When you're with both Virgin Media for business broadband and O2 Business for mobile, the services we bring you will be supercharged with Volt. You'll ignite seamless connectivity with 4G start up and 4G back-up for your broadband, and double O2 mobile data, on us.
Ready to supercharge your business with Volt?
Call us on 0800 052 5769 or request a call back

 

How do I become eligible for Volt?

To unlock your exclusive Volt benefits, you need to have Virgin Media business broadband and an O2 Business Small Biz mobile contract. Once you have both, you'll be eligible for the exclusive Volt benefits.

To activate them, Call us on 0800 052 5769 or request a call back

 

Do I get exclusive Volt benefits when I join both Virgin Media and O2 business?

Yes, when you buy Virgin Media business broadband together with an O2 Business mobile you will be able to get these exclusive Volt benefits:

  • Free 4G Back-up for Voom Broadband
  • 4G Start-up for Voom Broadband
  • Double mobile data


What are 4G Start-up & 4G Back-up?

You can find out more about 4G Start-up & 4G Back-up

 

How do I unlock exclusive Volt benefits for my business?

Because you're with us both, we'll double your mobile data and give you a free 4G Back-up for broadband.
Just call 0800 052 5769 to unlock the exclusive Volt benefits.

 

How long will Volt be available?

Our exclusive Volt benefits will be available from 18 October 2021. There's no end date, but both Virgin Media and O2 reserve the right to change or withdraw the offer.

 

What happens to my benefits if I leave O2 or Virgin Media?

If you choose to leave O2 by requesting a PAC or STAC, you'll lose access to your double mobile data benefit. However, you'll keep your 4G back-up for your Virgin Media business broadband. Likewise, if you choose to leave Virgin Media, you'll still keep your increased mobile data allowance from O2.

 

How will my bills will change?

Once you've unlocked your exclusive Volt benefits, on your O2 bill under Services you'll see 'Volt' and your increased data allowance.

On your Virgin Media Business bill you will see 'Volt business discount' alongside 4G Back-up