Help & Advice

We're here to support your digital world and get you back up and running if something isn't working.

As well as providing a top-notch set of products and an exceptional ongoing service for your business, we also seek to empower you as a business decision-maker by giving you everything you need to know about your kit.  We hope you can find the help you need online but if not, we'll be happy to take your call.


Router guides


Help videos

Troubleshooting slow speeds

MyBill - Getting Started

General tips about your Hitron router

MyBill - Reporting

Setting up your Hitron router

MyBill - Setting up cost centres



Select your business type and we’ll explain how your install works for your connectivity – so you’ll know what to expect.



Community (Pioneers)

A place where you, the entrepreneur and small business founder, can grow your business through advice, peer-to-peer support and unique opportunities.


Still need help?