Instant Connect and
Constant Connect
for Business Broadband

Get connected instantly and stay connected with our 4G start-up and back-up dongles.

 
 

Instant Connect and Constant Connect
for Business Broadband

Get connected instantly and stay connected with our 4G start-up and back-up dongles.

 
 

Call us on 08000521135

 
 
 
 
 
 

Call us on 08000521135

 
 
 
 

Always Connected

Instant Connect with our 4G start-up dongle will get your business online and cracking on even before your broadband installation has begun. 
What’s more, if things do ever go pear-shaped, Constant Connect will keep you online with 4G broadband back-up.

 
 

Included with all Voom Fibre bundles

 
 

Constant Connect

Stay online with 4G broadband back-up

  • Leave our dongle plugged into your router
  • If your broadband ever disconnects from the network it’ll automatically kick in and keep you surfing on the O2 4G network
  • We’ll get an alert and look into the issue while you keep working and wait for updates over text
  • Enjoy unlimited monthly data

Included in all Voom Fibre broadband & phoneline bundles

£7 per month when purchased with Voom Fibre broadband only package

For full details of 4G Back-up failover scenarios, click here

 
 
 
 

Instant Connect

Get online straight away with our 4G start-up dongle

  • Plug our dongle into your router and start surfing right away
  • Work while you wait for your broadband to be installed

£40 per month 

£40 per month, charge pro-rated based on installation date

 
 

All 4G services must be purchased with Voom Fibre.
All prices subject to VAT at 20%.
4G start-up is subject to a minimum install cost of £50 per site.

 
 
 
 

Frequently Asked Questions

What are Instant Connect and Constant Connect?

Instant Connect with our 4G start-up dongle service is a product that provides you with temporary internet connectivity via 4G, while you wait for your Business broadband product to be connected.
 
Constant Connect with 4G broadband back-up service is a product that provides a backup connection that can be used for internet connectivity if your business broadband ever disconnects. It will autofailover to the backup connection. When activated, the backup connection will send a message to our Faults team, who will then proactively work on the fixed broadband issue. The customer will be contacted to confirm that we are working on their problem.

How much do Instant Connect and Constant Connect cost?

Instant Connect with our 4G start-up dongle service is pro-rated according to how long the connection is in place. For example, 30 days use would be £40. Our sales team will be able to give you further guidance on the costs associated with this service.
 
Constant Connect with 4G broadband back-up service is £7 per month, and is tied to the broadband contract. If you only have six months left on your broadband contract, you will to need to re-sign to a new contract to purchase Constant Connect service.

 

If you purchase a Voom Fibre broadband and phoneline bundle, Constant Connect is included in the price. Check out our bundle packages here.

How does Constant Connect service work?

If the fixed broadband completely cuts out, and loses connectivity to the local CMTS (Cable Modem Termination System), which provides data connectivity to the customer, then the Constant Connect with 4G broadband back-up will automatically start.


When the broadband connectivity is restored, Constant Connect will switch off, and the router will auto failover back to the fixed broadband connection.

What equipment will be provided to me to deliver these services?

In both instances, (for Instant Connect or Constant Connect), a Hitron router, SIM card, USB stick, and USB extension cable are delivered to provide these services. Instructions are included to enable the customer to self install.

When can Instant Connect service be purchased?

Instant Connect with our 4G start-up dongle service can be purchased by customers taking any Voom Fibre broadband product, and also Essential Business Internet.


Both broadband only & bundle customers can be offered Instant Connect with our 4G start-up dongle, but should be aware that this is providing internet connectivity only.

Can I purchase Constant Connect service?

Constant Connect with 4G broadband back-up is available to Voom Fibre broadband customers. It is available for all IP broadband customers. For static IP customers, the Constant Connect connection will retain your static IP addresses via Back-up. Dynamic IP customers will use a dynamic IP address over Back-up. IP connection only over 4G for both Dynamic or Single and Multiple Static IP customers.

 

Constant Connect is included in the price of all of our Voom Fibre broadand and phoneline bundles. Or it can be purchased to Voom Fibre broadband only customers for a fee of £7 per month. Bundle customers should be aware that Constant Connect will only support their broadband service. It will NOT back up their voice service.

I am a Constant Connect service customer. Do I need to contact Faults when my fixed broadband has dropped?

No. Our Faults team will get a notification when your Constant Connect with 4G broadband back-up connection activates. We will then notify you that we are working on your connection issue.

When will Constant Connect service not work?

If fixed broadband connectivity is still present, though perhaps slower than the advertised speed, the Constant Connect connection will not kick in. This is because Constant Connect only autostarts when a complete loss of connection occurs. 

 

Customers experiencing slow connectivity should contact Faults on 0800 052 0800, choosing option 3.

 

Why Instant Connect and Constant Connect?

Reassurance

Mobility

Reassurance

Never lose business due to downtime, Constant Connect will let you stay online with 4G broadband back-up and resolve any issue without the need to notify us.

Mobility

Plug and play, connect multiple devices, and get online anywhere there's 4G signal.

Why Instant Connect and Constant Connect?

Flexible Data Allowance

flexible data allowance

With Instant Connect, you have an unlimited monthly data allowance on your 4G start-up dongle.

Reassurance

Reassurance

Never lose business due to downtime, Constant Connect will let you stay online with 4G broadband back-up and resolve any issue without the need to notify us.

Mobility

Mobility

Plug and play, connect multiple devices, and get online anywhere there's 4G signal.

Meet the Voom Fibre Options

Voom 400

With Voom 400 get broadband speeds that enable uninterupted video streaming and conferencing, putting you in control.

 
 

Voom 600

Voom 600 gives you faster broadband for uploading and downloading shared documents and running multiple data hungry devices.

 
 

Voom 800

With Voom 800 you'll get super fast connections that give your company and your customers the very best online experience.

 
 

Voom Gig1

Get Business Swagger with the ultimate 1Gb broadband package that's the UK's fastest widely available business broadband, keeping you completely connected.

 
 

 

 
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Call us to order

08000521135

  • Give us a call to order this product
  • We'll have a chat about your business needs
  • You come away with a product tailored for you
 
 

Arrange a callback

If you'd like to discuss your organisation's requirements with us, or are ready to order, simply schedule the time you want us to call you, Mon-Fri 9am-6pm.

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