Code of Practice

General Code of practice

We always try to give you the best service possible. That's why we ve put together this Code of Practice as a starting point to give you answers to any questions you may have.

Code of practice - complaint resolution

We’re committed to bringing your business the best customer experience possible, but sometimes things go wrong and you may need to make a complaint. Our complaints code of practice is set out here letting you know how we handle any problems.

SMB Code of practice

Code of Practice for Sales and Marketing of Carrier Pre-Select, Wholesale Line Rental, Local Loop Unbundling and CPS Telecommunications Services.

Ofcom Voluntary Business Broadband Speeds Code of Practice

The Voluntary Business Broadband Speeds Code of Practice aims to provide business customers purchasing standard business broadband services with transparent and accurate information on their broadband speeds.