From 1st January 2019, new charging will come into effect for paper invoices.

If you currently receive paper invoices from us, please note that from 1st January 2019 you’ll be charged a flat rate charge of £1.75 per invoice, per account.

How will this appear on my invoice?

This charge will be applied automatically and will be visible under the line
item of ‘Paper bill charge’ within the ‘Adjustments’ section of your invoice.


I’m billed quarterly/annually – does this impact me?

Yes, the new charging will still apply and you’ll see this new charge on your next bill.


How can I avoid this charge?

Simply register for online billing, via MyBill.


Available 24/7, MyBill offers a whole host of features and reporting options and you can also have your invoice emailed directly to you.  Registration is quick and easy, just visit


Is there any help and support available for MyBill?

Yes, plenty!  We have a whole host of Help videos available online to support you, just visit


There are also online tooltips within the MyBill portal and when you first use it, you can choose to have a quick tour of all the functionality.


Copy invoice requests

We’d like to remind you of our charging when requesting copy invoices.  We’re maintaining the existing charge of £7.50 per invoice, per account and this will show under the line item of ‘Copy bill charge’ within the ‘Adjustments’ section of your invoice. 


Again, this can be completely avoided should you choose to receive your billing online via MyBill.

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