CUSTOMER CALL MANAGEMENT
Customer satisfaction is on the line
More businesses are competing primarily on the basis of customer service. If you need to dial up your differentiator, we’ll support you with high quality customer call management, from Presentation Numbers to Call Centre Solutions.
Our Presentation Numbers option is great if you’re a smaller business who’d like to offer your customers a freephone number or a non-geographic number. Call Centre Solutions provide the platforms you need as a call centre to manage and route your calls. We offer two platforms. IN offers basic number translation and reporting. ECT is suitable for larger call centres and has greater in-built flexibility.
Explore Virgin Media Business' call management solutions
Create a central point-of-contact for your customer with a non-geographic number that can be routed to wherever you want it.
Great for any size business or organisation.
CALL CENTRE SOLUTIONS
Our inbound and cloud contact centres are designed to facilitate (and take the frustration out of) phone calls between your customers and your team.
Great for larger businesses and organisations with a call centre.