APPLICATIONS

CUSTOMER CALL MANAGEMENT

Customer satisfaction is on the line

More businesses are competing primarily on the basis of customer service. If you need to dial up your differentiator, we’ll support you with high quality customer call management, from Presentation Numbers to Call Centre Solutions.

Our Presentation Numbers option is great if you’re a smaller business who’d like to offer your customers a freephone number or a non-geographic number. Call Centre Solutions provide the platforms you need as a call centre to manage and route your calls. We offer two platforms. IN offers basic number translation and reporting. ECT is suitable for larger call centres and has greater in-built flexibility.

Get in touch

Discuss your needs with our dedicated team

 
 

CALL US

08009530180

Open Mon - Fri, 8am - 6:30pm

 
 
 
 
 
 
 
 

Explore Virgin Media Business' call management solutions

PRESENTATION NUMBERS

Create a central point-of-contact for your customer with a non-geographic number that can be routed to wherever you want it.

Great for any size business or organisation.

 
 

CALL CENTRE SOLUTIONS

Our inbound and cloud contact centres are designed to facilitate (and take the frustration out of) phone calls between your customers and your team.

Great for larger businesses and organisations with a call centre.

 
 

 

 
 
 

Solutions to support your customer call management...

Ways to get connected

Connectivity

 
 

PHONE LINES
& SYSTEMS

 
 
 
 
 

Do more
with your connection

Applications

 
 

VOICE OVER IP
SOLUTIONS

 
 
 
 

Expertise
on tap

Our Services

 
 
 
 

ADVISORY
& DESIGN SERVICES

Our consultants are ready to advise your on getting the best out of your business.

 
 
 
 
 
 

INSTALLATION
& TRAINING SERVICES

Ideal if you’re ready to design and implement a new digital platform or solution.

 
 
 
 
 
 

MANAGED
LAN SERVICES

Our Managed LAN Services can help boost productivity and minimise downtime.

 
 
 
 
 
 

Accelerate your business growth
with information, advice and more