Business Broadband Deals | Virgin Media Business

SLA - Site visits on working days during working hours. Working days comprised of Monday to Saturday excluding Bank and Public Holidays; and working hours Monday to Friday 8am to 6pm/Saturday 8am to 4pm.

All prices subject to VAT at 20%. Subject to 24 months minimum term contract.

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What can Voom Fibre do for your business? Well… Voom Fibre broadband does the business

Working from more than five locations? We’ll put together a business broadband package that fits like a glove. And your personal account manager will keep things running at top speed while you take care of business.

Rest easy knowing our business broadband is 99.9% reliable.

We’ve made installation so easy you can do it yourself. With QuickStart, you save on installation fees and hit the ground running as soon as your kit arrives. And if you do need a technician to set you up, 4G Start-up will get you connected instantly.

We know things sometimes go pear-shaped. When they do, we’ll keep you connected with 4G Back-up or a 7-day data boost on all your Voom Mobile SIMs. Then we’ll get you sorted with tech support within 12 hours. We look after your connection while you look after your clients.

We give you the broadband power you need to keep your business running at full speed. That could be the ultrafast 100Mbps, all the way up to ultra-even-faster 500Mbps. Because big dreams deserve big connections.

What is business broadband?

Business broadband is broadband specifically for a registered business set up in an office or workspace at home.

What's the difference between business broadband and home broadband?

Our business broadband offers business-grade problem resolution and a range of additional benefits such as 4G Back-up, designed to keep you connected if there's ever a broadband outage. These kind of features are only available to our business customers.

Business broadband can be used at home if your business is registered to that address. If you are working from home for another business, check out our HomeWorks offer to give you a professional broadband experience.

Can my business get ultrafast broadband?

Use our postcode checker to check out what speed broadband is available to your business. We are the UK's fastest widely available business broadband provider so can offer you packages with download speeds from 100Mbps all the way up to 500Mbps.

How do I choose which business broadband deal to get?

This depends on the needs of your business, including the number of devices using your broadband, how much data you're uploading and downloading, whether you need a static IP address and how quickly you'd like IT support. For further advice use our live chat or call 0800 052 1135 and one of our agents will help you choose.

How quickly will my business broadband be installed?

It depends on the method of installation you've chosen. If you're eligible for QuickStart we'll send you your router and you can plug it in yourself and connect instantly. Otherwise, a Virgin Media technician will give you a call and arrange a connection time. But don't worry, with 4G Start-up you can get connected over 4G while waiting to get set up.

Watch our video for an overview of the installation journey.

What happens if my broadband goes down?

Our business broadband is 99.9% reliable, but 4G Back-up means that if it ever does goes down you will be instantly switched to the 4G network for uninterrupted coverage. You can also call our technical support centre on 0800 052 0800 (8am - 6pm, Monday - Friday) and our agents will support you as quickly as possible.

Do I need to get a phone line with business broadband?

We offer broadband packages with or without a phone line. If you're not looking for a landline we can also offer you a mobile contract alongside your broadband.

Is there any downtime when I switch to Virgin Media?

We always try to minimise any interruption to your service as we switch you over. But for added peace of mind, as we own our own network, if you’re in a Virgin Media cabled area you can choose to keep your existing service until we connect you.

Please note you’ll need to continue paying your current provider if you do this, plus it’s your responsibility to cancel your existing services. Virgin Media can’t be held responsible if your existing provider fails to do this.

If I switch my phone line, can I keep my current phone number?

Yes, normally you can keep your BT phone number and stop paying BT line rental if you’re staying in the same local area. Just let us know when you buy online or speak to our sales team.

Have my upload speeds increased?

Yes, we upgraded our upload speeds in June 2021. On Voom Fibre business broadband you can now get upload speeds from 20Mbps all the way up to 50Mbps.

Enjoy faster uploading to shared drives on online platforms. It also means less buffering, lags or dropped connections when sharing files or images, syncing to cloud systems, working on live cloud-hosted documents and using card readers.

Voom Fibre new upload speeds from 20Mbps to 50Mbps

Virgin Media business broadband is the tech you dream of as a small tech or IT company. It’s fast, reliable and great for business.

Give your customers the service they deserve. Get a lightning-fast, always-on connection that’ll help you create a customer experience that’ll keep them coming back over and over.

Check out how lightning-fast business broadband and flexible 5G mobile can help unleash your business and up your retail game.

The legal stuff

Speeds referred to are download speeds. All prices subject to VAT at 20%. Subject to 24 months minimum term contract.

Our business broadband speeds are advertised as ‘up to’ which means that whilst you should normally expect to receive the speeds as advertised, the actual speed you experience will be influenced by a number of factors and as a result it is possible that the speed you receive may be reduced.

The minimum download speed to your Virgin Media Business Hitron router should not fall below 50% Mbps. If this happens for three consecutive days or more and we are unable to fix the problem within 30 days of you reporting the problem to Virgin Media Business, you may have the right to exit your Virgin Media contract without penalty, for full information and terms please read our Speed Performance guide here.

Requires additional router (not included). Inclusive Hitron router works with dynamic or single static IP addresses only.

Minimum cost of install is £50 per site. Excess construction charges may apply.

Our broadband cable network service availability level is 99.9% a year. If a problem arises and you can’t use your broadband for cable services, we’ll aim to restore your service within 24 hours following a fault.

Voom Fibre & Voom 500 has 97% UK network coverage. To find out what speeds can be achieved in your area please pop your post code into our online speed checker.

Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles and premium rate telephone services or numbers are excluded from any call allowances. Inclusive text message and data allowances are for use in the UK only.

4G Back-up Service refers to the secondary internet connectivity provided to you via the 4G mobile network when there is a complete loss of connectivity to your business broadband service between the cable modem and Cable Modem Termination System (CMTS) as explained in clause 22 of these special terms.
4G mobile network means the 4G mobile network used to supply the 4G Start-up Service and 4G Back-up Service.

https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom-fibre-special-terms.pdf

Our fastest widely available speeds are up to 6x faster than BT and Sky’s

Based on fastest widely available advertised download speeds (Voom Fibre speeds of up to 500 Mbps vs average speed 76Mbps for BT Superfast Fibre Essential and 76Mbps for Sky Superfast Business Fibre).

Based on comparison of fastest widely available Voom Fibre business services versus widely available business services from other internet providers.

Speeds referred to are download speeds. All prices subject to VAT at 20%. Subject to 24 months minimum term contract.

Referenced: Independently verified by FDM on behalf of Virgin Media Business.

Last Updated: 20.07.2021

Keeping you connected our broadband cable network service availability level is 99.9%, a year. We work it out each year by taking the actual Circuit availability for that year and divide it by the total potential availability to give a percentage availability per Circuit.To make that easier to digest, here’s the formula: 24hrs x days in Service year – Outage Time hrs x100 % 24hrs x days in Service year.

https://www.virginmediabusiness.co.uk/pdf/legal-documents/Business-Broadband-SLA.pdf

Further information to download

Business Phone Line Extra Tariff (PDF - 0.3 MB)

Business Phone Lines Datasheet (PDF - 0.2 MB)

Voom Fibre Special Terms (PDF - 0.6 MB)

Business Broadband SLA (PDF - 0.6 MB)

08000521135

Open Mon - Fri, 8am - 6pm / Excluding bank holidays

If you'd like to discuss your organisation's requirements with us, or are ready to order, simply schedule the time you want us to call you, Mon-Fri 8am-6pm.

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Price includes 4G Back-up for £7 extra per month. 24 month contract.

Business Broadband Deals for small businesses

Unleash your small business with lightning fast business broadband, 6 x faster than BT and Sky's fastest widely available speeds. From £32 p/m.

Business Broadband Deals for small businesses

Unleash your small business with lightning fast broadband, 6 x faster than BT and Sky's fastest widely available speeds. From £32 p/m.

Call us on 08000521135

Text us on 07481 342872

Do more with Voom Fibre broadband

Voom Fibre 1

£32

Per month

24 month contract

350Mbps

Download speed (up to)

20Mbps

Upload speed (up to)

Dynamic IP only

No static IP option

48 working hrs

Resolution time from first report

Unlimited UK calls*

£39

Per month

24 month contract

Voom Fibre 2

£47

Per month

24 month contract

350Mbps

Download speed (up to)

30Mbps

Upload speed (up to)

Dynamic or Static IP

1 static IP option included

24 working hrs

Resolution time from first report

Unlimited UK calls*

£54

Per month

24 month contract

Voom Fibre 3

£50

Per month

24 month contract

350Mbps

Download speed (up to)

40Mbps

Upload speed (up to)

Dynamic or Static IP

Up to 5 static IP's

24 working hrs

Resolution time from first report

Unlimited UK calls*

£57

Per month

24 month contract

Voom 500

£62

Per month

24 month contract

500Mbps

Download speed (up to)

50Mbps

Upload speed (up to)

Dynamic or Static IP

Up to 5 static IP's

12 working hrs

Resolution time from first report

Unlimited UK calls*

£69

Per month

24 month contract

Broadband option details

Voom Fibre Option 1

Standard features

Plus

Bolt-ons

Voom Fibre Option 2

Standard features

Plus

Bolt-ons

Do more with
Voom Fibre broadband