4G Start-up and Back-up
for Business Broadband

Connectivity when you need it most


4G Start-up and Back-up for Business Broadband

Connectivity when you need it most


Call us on 08000521135


Text us on 07481 342872


Always Connected

4G Start-up will get your business online and cracking on even before your broadband installation has begun.

What’s more, if things ever go pear-shaped, 4G Back-up will automatically detect the fault and keep you online,
whilst we arrange tech support.



Hit the ground running, even before your installation.

  • Get online instantly with our 4G Start-up  dongle
  • Unlimited monthly data allowance

£40 per month 

£40 per month, charge pro-rated based on installation date



Stay connected over 4G if there’s ever a broadband hiccup.

  • Plug our 4G dongle into your Hub and crack on
  • Unlimited monthly data allowance
  • We’ll automatically be alerted about your issue, so you won’t have to call, we’ll send SMS fix updates

£7 per month

must be purchased with Voom Fibre


All 4G services must be purchased with Voom Fibre.

All prices subject to VAT at 20%.

4G Start-up is subject to a minimum install cost of £50 per site.


Why 4G Start-up and 4G Back-up?

Flexible Data Allowance



With 4G Start-up, you have an unlimited monthly data allowance

Never lose business due to downtime, with 4G Back-up we will resolve any issue without the need to notify us.

Plug and play, connect multiple devices, and get online anywhere there's 4G signal.

Meet the Voom Fibre Options


For start ups and small businesses just beginning their digital journey.



For growing businesses with some dependence on reliable internet access.



For digitally dependant businesses looking for complete piece-of-mind.


VOOM 500

Superior business broadband speeds for simpler, smarter ways of working.



Virgin Media and O2 have joined forces to ignite seamless connectivity.
Lightning-fast broadband, 4G back-up and double data deals.


Virgin Media and O2 have joined forces to ignite seamless connectivity.
Lightning-fast broadband, 4G back-up and double data deals.


Got a question?

Frequently Asked Questions 4G Start-up Service & 4G Back-up Service

What are 4G Start-up and 4G Back-up?
4G Start-up Service is a product that provides you with temporary internet connectivity via 4G, while you wait for your Business broadband product to be connected.
4G Back-up Service 
is a product that provides a backup connection that can be used for internet connectivity if your business broadband ever disconnects. It will autofailover to the backup connection.
When activated, the backup connection will send a message to our Faults team, who will then proactively work on the fixed broadband issue. The customer will be contacted to confirm that we are working on their problem.
How much do 4G Start-up and 4G Back-up cost?
4G Start-up Service is pro-rated according to how long the connection is in place.  For example, 30 days use would be £40. Sales will be able to give you further guidance on the costs associated with this service.
4G Back-up Service is £7 per month, and is tied to the broadband contract.  If you only have six months left on your broadband contract, you will to need to re-sign to a new contract to purchase 4G Back-up Service.
What equipment will be provided to me to deliver these services?
In both instances, (for Start-up or Back-up), a Hitron router, SIM card, USB stick, and USB extension cable are delivered to provide these services. Instructions are included to enable the customer to self install.
What is the data allowance for these products?
There is no data cap for the use of Start-up or Back-up.

When can 4G Start-up Service be purchased?

4G Start-up Service can be purchased by customers taking any VOOM broadband product, and also Essential Business 100.  Both broadband only & bundle customers can be offered 4G Start-up, but should be aware that this is providing internet connectivity only.

Can I purchase 4G Back-up Service?
4G Back-up is available to VOOM broadband customers.  It is available for Dynamic IP and Single Static IP broadband customers. The 4G Back-up will provide a Dynamic IP connection only over 4G for both Dynamic or Single Static IP customers.

It can be offered to both broadband only and bundle customers, HOWEVER, bundle customers should be aware that 4G Back-up will only support their broadband service.  It will NOT back up their voice service.

How does 4G Back-up Service work?
If the fixed broadband completely cuts out, and loses connectivity to the local CMTS (Cable Modem Termination System), which provides data connectivity to the customer, then the 4G Back-Up will automatically start.

When fixed broadband connectivity is restored, that 4G Back-Up will switch off, and the router will auto failover back to the fixed broadband connection.
I am a 4G Back-up Service customer. Do I need to contact Faults when my fixed broadband has dropped?
No. Our Faults team will get a notification when your 4G Back-up connection activates. We will then notify you that we are working on your connection issue.
When will 4G Back-up Service not work?
If fixed broadband connectivity is still present, though perhaps slower than the advertised speed, the backup connection will not kick in. This is because Back-up only autostarts when a complete loss of connection occurs. 

Customers experiencing slow connectivity should contact Faults on 0800 052 0800, choosing option 3.

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Call us to order


  • Give us a call to order this product
  • We'll have a chat about your business needs
  • You come away with a product tailored for you

Arrange a callback

If you'd like to discuss your organisation's requirements with us, or are ready to order, simply schedule the time you want us to call you, Mon-Fri 8am-6pm.

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