Speeds referred to are download speeds. All prices subject to VAT at 20%. Subject to 24 months minimum term contract.

Our business broadband speeds are advertised as ‘up to’ which means that whilst you should normally expect to receive the speeds as advertised, the actual speed you experience will be influenced by a number of factors and as a result it is possible that the speed you receive may be reduced.

The minimum download speed to your Virgin Media Business Hitron router should not fall below 50% Mbps.  If this happens for three consecutive days or more and we are unable to fix the problem within 30 days of you reporting the problem to Virgin Media Business, you may have the right to exit your Virgin Media contract without penalty, for full information and terms please read our Speed Performance guide here.

Requires additional router (not included). Inclusive Hitron router works with dynamic or single static IP addresses only.

Minimum cost of install is £50 per site. Excess construction charges may apply.

Our broadband cable network service availability level is 99.9% a year. If a problem arises and you can’t use your broadband for cable services, we’ll aim to restore your service within 24 hours following a fault.

Voom Fibre & Voom 500 has 97% UK network coverage. To find out what speeds can be achieved in your area please pop your post code into our online speed checker.

Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles and premium rate telephone services or numbers are excluded from any call allowances. Inclusive text message  and data allowances are for use in the UK only.

4G Back-up Service refers to the secondary internet connectivity provided to you via the 4G mobile network when there is a complete loss of connectivity to your business broadband service between the cable modem and Cable Modem Termination System (CMTS) as explained in clause 22 of these special terms.
4G mobile network means the 4G mobile network used to supply the 4G Start-up Service and 4G Back-up Service.

https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom-fibre-special-terms.pdf

Our fastest widely available speeds are up to 6x faster than BT and Sky’s

Based on fastest widely available advertised download speeds (Voom Fibre speeds of up to 500 Mbps vs average speed 76Mbps for BT Superfast Fibre Essential and 76Mbps for Sky Superfast Business Fibre).

Based on comparison of fastest widely available Voom Fibre business services versus widely available business services from other internet providers. 

Speeds referred to are download speeds. All prices subject to VAT at 20%. Subject to 24 months minimum term contract. 

Referenced: Independently verified by FDM on behalf of Virgin Media Business.

Last Updated: 20.07.2021

Keeping you connected our broadband cable network service availability level is 99.9%, a year. We work it out each year by taking the actual Circuit availability for that year and divide it by the total potential availability to give a percentage availability per Circuit.To make that easier to digest, here’s the formula: 24hrs x days in Service year – Outage Time hrs x100 % 24hrs x days in Service year.

https://www.virginmediabusiness.co.uk/pdf/legal-documents/Business-Broadband-SLA.pdf