17 September 2020


  • Virgin Media Business launch 4G Start-up and 4G Back-up services to get businesses connected quicker and help them stay connected if services are disrupted
  • Launch follows enhanced HomeWorks offer which provides security, IT support and next day engineer visits for homeworkers

Virgin Media Business has today launched new business-grade 4G Back-up and Start-up services which will help businesses across the country get online faster and stay connected. 

The 4G Back-up service provides small businesses with an unlimited 4G dongle which can be plugged into their existing router and used to keep them connected in the unlikely event of an interruption to their fixed broadband service. If broadband services are interrupted, the router will automatically switch to 4G, meaning no disruption or inconvenience for customers. The service, which costs just £7 per month and is available on all Voom Fibre business broadband packages, comes with unlimited data so customers can continue working as usual without worrying about their data use, offering businesses complete peace of mind. 

Getting businesses connected quicker

Alongside this, Virgin Media Business has also launched a 4G Start-up service which means eligible businesses can get connected in as little as four days. Virgin Media Business will send customers a new router and 4G dongle which they can use to get connected immediately rather than having to wait for an engineer to finish installing their fibre business broadband. This service is ideal for new customers who want to get online quickly – such as those switching from other providers or moving premises – but who require an engineer to install their services.The 4G Start-up service is available on all Voom business broadband packages and costs £40 for the first month.

Supporting homeworkers

For Virgin Media customers working from home using their home broadband connection, the recently enhanced HomeWorks service allows them to benefit from business-grade service levels. With HomeWorks, customers benefit from next day priority engineer call-outs, security for up to 5 devices with F-Secure SAFE and 24/7 IT support for gadgets with Gadget Rescue. Wi-Fi Boosters can also be used throughout the home to banish WiFi blackspots. HomeWorks costs £9.99 per month but customers can currently get it for £6 per month when taken with any speed upgrade. 

Gregg Pearce, Director of SOHO at Virgin Media, said: “Our new 4G Start-up and Back-up services provides complete reassurance for businesses wanting to get online and stay connected no matter what. We know that providing a reliable and always-on connection is essential and are pleased to be supporting UK small business to rebound with disruption-free connectivity they can depend on.”

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Notes to Editors

For more information on 4G Start-up and 4G Back-up, please visit:

About Virgin Media Business

Virgin Media Business provide internet, data and telephone services to more than 50,000 UK businesses. It also partners with the public sector: with local councils and thousands of schools to improve connectivity in communities and support learning, and with the emergency services to enable them to perform their life-saving skills efficiently.

Virgin Media has the largest gigabit-capable network in the UK which currently passes nearly 15 million UK premises. Through its Project Lightning programme, Virgin Media is continuing to expand its ultrafast network to more homes and businesses across the UK. More than 2 million premises have been added to Virgin Media’s gigabit capable network since the project began.

Media contact details

Luke Stallard
Virgin Media Business
0333 000 2900

Press Office

For all press enquries, please contact the Virgin Media PR team.

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