Case study



Case study

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Transforming IT support, supported by great broadband.


In a world where information is everything, having high quality and efficient IT support is of paramount importance. Seeking to redefine the industry, Adam Summers and Duncan Wilkinson joined forces to provide businesses with an IT service that’s both approachable and accommodating. Establishing Shadowserve as a fully-fledged managed services provider in 2012, Adam and Duncan have spent the last eleven years delivering comprehensive, around the clock IT services and support. From monitoring devices to solving complex technical issues, businesses can confidently outsource their entire IT estates to Shadowserve.

For Adam and Duncan, an average week can take them anywhere; from working behind the scenes in their new London office, to assisting clients on-location in Monaco. Passionate about alleviating the stresses of IT, Shadowserve takes pride in being readily available 24/7, 365 days a year. As long as they’re online, anything is possible.

With a majority of their customers located overseas, and one member of the team situated in New York, online communication and collaboration tools are essential for maintaining contact with clients and each other. When supported by a great broadband connection, Shadowserve’s remote support and troubleshooting is as good as being in the same room.

In addition to providing direct assistance, ensuring the security of their clients' businesses is at the forefront of Shadowserve’s mission. As you’d expect, monitoring remote devices and cloud platforms demands consistently high quality connectivity to prevent malicious cyber threats.

Regarded as the foundation of Shadowserve, the value and performance achieved with Virgin Media business broadband is seen by Adam and Duncan as second to none. Enabling the business’ super fast interactions and around the clock availability, the team are yet to receive any complaints from clients about unstable connections or delayed support. When broadband is the life-blood of the business, being offline can be a stressful concept for Adam and Duncan. But with Virgin Media’s service, they’ve good reason to be confident in their connection:


"It’s like the Rolls-Royce of business broadband. Compared to other suppliers, I don’t think Virgin Media can be touched."

Adam Summers, Director


With the intention of bringing their team of technicians together, Shadowserve recently made the shift from working from home to a new office space, bringing their Virgin Media business broadband with them. Despite this change, Adam and Duncan still recognise the convenience of remote working and are aiming to maintain the business’ flexible policy for the benefit of their team and clients.

Looking at the evolving landscape of traditional working environments from an IT perspective, Adam and Duncan were quick to emphasise the importance of good security, whether it’s at home or in the office. Not only does this evolution open up new opportunities for virtual security solutions, it also serves to highlight how critical good broadband is to this type of security. A hybrid working world certainly brings new challenges, but with fast developing IT technologies and growing security capabilities, overall they see things as changing for the better.

Having firmly established themselves in the world of IT security, Adam and Duncan are now looking towards the growth of Shadowserve as a fully fledged managed security service provider. Supported by Virgin Media’s ultra fast and reliable business broadband, they are optimistic about the business’ growth and their ability to continue to provide clients with truly flexible, responsive IT support.

We hope you enjoyed reading about some of the incredible small businesses that we work with. Find out more about Shadowserve, or explore our business broadband solutions to see how we could help you transform your small business.


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