Cloud Voice
Flexible, cloud-based voice technology
tailored to your network
Call us to discuss your solution on 08009530180
Our sales team are available Mon – Fri, 9am - 5pm
Excluding bank holidays
How will Cloud Voice help your business?
By replacing your traditional hardware based phone system with a more flexible software-based solution, you can…
- Respond to changing demands fast enough to make sure you’re never disconnected from your customers
- Reimagine the way you talk to your customers - create a more cohesive, tailored experience
- Improve productivity and engagement - give your staff effective remote working tools
- Keep sensitive information safe without ever slowing your staff or customers down
Why work with us?
- Guidance: get specialist advice based on your existing technology and infrastructure, with a solution that’s designed specifically for your current and future needs
- Flexibility: choose one of three bundles or a completely bespoke package. Only ever pay for what you need, when you need it
- Speed: get everything up and running in just a few days, with minimal disruption to your workday
- Support: we'll work side-by-side with you throughout the process, ensuring you get the business outcomes you want
Choose your Cloud Voice bundle
Or call us for something more bespoke to you
Standard Licence
Great for:
Back-office staff like marketing and admin teams.
Includes:
- Mobile licence
- Soft client with Unified Communications (UC) package
- Instant messaging (IM) and Presence
- 3,000 local calls and 1,000 mobile minutes per user included
- Reception console licence per customer (up to 30 users)
Plus:
- Automatic and basic call distributor for call queueing, on-hold music and statistics
- Interactive Voice Response (IVR), Hunt Groups, voicemail and email
- Two hour virtual training for your administrator
£299 setup. £16.99 PUPM
Enhanced Licence
Great for:
Front-office staff, accounts departments and small telemarketing teams who speak to customers or suppliers.
Includes:
- Mobile licence
- Soft client with Unified Communications (UC) package
- Instant messaging (IM) and Presence
- 3,000 local calls and 1,000 mobile minutes per user included
- Reception console licence per customer (up to 250 users)
Plus:
- Call recording and 30 days’ storage
- Interactive Voice Response (IVR), Hunt Groups, voicemail and email
- Two hour virtual training for your administrator
£349 setup. £20.99 PUPM
Premium Licence
Great for:
Small contact centre teams for customer calls.
Includes:
- Mobile licence
- Yealink T46S handset
- Soft client with Unified Communications (UC) package
- Instant messaging (IM), Presence and collaboration meetings (UC team)
- 3,000 local calls and 1,000 mobile minutes per user included
- Reception console licence per customer
Plus:
- Contact-centre agent
- Call recording and 180 days’ storage
- Granular reporting, analytics and wallboards
- Two hour virtual training for your administrator
£449 setup. £36.99 PUPM
Legal stuff
Inclusive Call Package
Inclusive calls are subject to our fair usage policy which can be found in our Cloud Voice Special Terms.
The number of minutes per eligible Cloud Voice license, per month should not exceed the amounts below:
1. UK Geographic Calls – 3,000
2. UK Mobile Calls – 1,000
If the number of minutes per eligible Cloud Voice license is in excess of the threshold set out above, Virgin Media Business reserves the right to charge all over use minutes on destinations where usage per user is in excess of the call spend amounts set out above – all the rates set out in special terms; or suspend the Cloud Voice Inclusive Call Package.
Cloud Voice Bundle Offer
Standard Mobile licence for Cloud Voice time limited promotional price of £299 set up per customer and £13.99 per user per month, valid between 20th May 2020 and 30th June 2020. A minimum of a two year term must be taken with at least ten users. Only available through telesales.
Cooling Off Period
You have the right to terminate your contract during the Openreach Transfer Period, which is 10 full working days from when we are notified by Openreach that they will activate the line.
Contact our Enterprise and Public Sector sales team
To get more information about our products and services for Enterprise and
Public Sector businesses, fill in the form below, and we’ll come straight back to you.
Existing customer?
If you have an enquiry, please see our Help & Advice page
for information and ways to get in touch.
