Cloud Voice that you can simply adjust to your business needs, as and when you wish

Every business needs to connect its people and empower them to collaborate more efficiently. But with more and more of your colleagues choosing when, how and where they work, your task is getting trickier by the second.

Well, we’re here to simplify things, giving you two straightforward licences that offer all the connectivity and flexibility you need, and we call it Cloud Voice.

Why choose us:

  • Simplicity: choose between two straightforward licences or a mix, depending on whether you work from the office or out on the road
  • Value: avoid any hidden costs with complete price transparency
  • Quality: get your voice traffic prioritised over Voom Fibre business broadband, allowing you to make and take higher-quality and more reliable calls
  • Flexibility: scale up as your business grows by adding additional users when required

Whether you’re based at the office or working on the move, there’s a licence for every person in your business.

Get in touch

Discuss your needs with our dedicated team



0800 073 1741

Open Mon - Fri, 8am - 5:30pm


Which Cloud Voice licence is right for my business?

Functional Licence


Great for:

Small high street and online businesses, local GPs, health and beauty practices, hospitality and leisure companies

For those in the office, functional licenses allow you to make and take voice or video calls over a digital connection you can count on – meaning you can place orders, take bookings and serve your customers more reliably.


What you get as standard:

  • Inclusive call package
  • Complete on-site features, including call directing, hunt groups, and reporting
  • Call waiting, hold, caller ID, blocking, pickup and transfer features

What you can add:

  • Power Supply Unit

Mobile Licence


Great for:

Office professionals with remote workers, councils, financial and professional services, law firms, hospitality and leisure companies

Out of sight but not out of reach. Mobile licenses give you that back-at-base functionality, whilst on the move. So you can track bookings on your tablet, access information in front of customers, or touch base with your colleagues – from almost any location.


What you get as standard:

  • Inclusive call package
  • Complete on-site features, including call directing, hunt groups, and reporting
  • Call waiting, hold, caller ID, blocking, pickup and transfer features
  • Answer confirmation
  • CommPilot Express
  • Do not disturb
  • Hot-desking guest and host
  • Push-to-talk
  • Remote office
  • Unified Communications Business
  • Voice portal calling

What you can add:

  • Fax messaging
  • Call recording
  • Busy Lamp Fields – Call Centre agent availability indicator


Why choose Cloud Voice?

The bottom line

  • The capability you need tomorrow, today.
  • You only pay or what you need, when you need it.
  • Lower your overheads. Let us look after the complex systems. 

Get the edge

  • Level the playing field, compete with bigger competitors, win.
  • Future-proof your business. You'll always have the latest, updated software. 

A smoother way to work

  • Move capacity up or down whenever you need to.
  • You're never dependent on in-house skills or a single point of failure.
  • Collaboration is easy when everyone can access data from anywhere.

Legal stuff

Inclusive Call Package

Inclusive calls are subject to our fair usage policy which can be found in our Cloud Voice Special Terms.

The number of minutes per eligible Cloud Voice license, per month should not exceed the amounts below:

1.      UK Geographic Calls – 3,000
2.      UK Mobile Calls – 1,000

If the number of minutes per eligible Cloud Voice license is in excess of the threshold set out above, Virgin Media Business reserves the right to charge all over use minutes on destinations where usage per user is in excess of the call spend amounts set out above – all the rates set out in special terms; or suspend the Cloud Voice Inclusive Call Package.

Cooling Off Period

You have the right to terminate your contract during the Openreach Transfer Period, which is 10 full working days from when we are notified by Openreach that they will activate the line.


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