Cloud Voice

Flexible solutions designed with your
network in mind

Call us to discuss your solution on 08009530180

Our sales team are open Mon - Fri, 9am - 5pm

How will Cloud Voice help
your business?

 
 

By replacing your traditional hardware-based phone system with a more flexible software-based solution, you can…

  • Respond to new or unexpected demand fast enough to make sure you’re never disconnected from your customers
  • Reimagine the way you talk to your customers by creating a more cohesive and tailored experience
  • Improve people’s productivity and engagement by giving them effective remote working tools that meet their expectations
  • Keep sensitive information safe without ever slowing your staff or customers down
 
 
 
 
 
 
 
 
 
 

Why work with us?

 
 
  • Guidance: get specialist advice based on your existing technology and infrastructure, with a solution that’s designed specifically for you and your current and future needs
  • Flexibility: choose between three set bundles or a completely bespoke package. And only ever pay for what you need, when you need it
  • Speed: get everything up and running in just a few days, with minimal disruption to your day-to-day business
  • Support: work side-by-side with us as partners throughout the process, ensuring you get the business outcomes you want
 
 
 
 
 
 

Choose your bundle below

Standard Licence

 
 
 
 

Great for:

Back-office staff like marketing and admin teams.

 
 

Includes:

  • Mobile licence
  • Soft client with Unified Communications (UC) package
  • Instant messaging (IM) and Presence
  • 3,000 local calls and 1,000 mobile minutes per user included
  • Reception console licence per user (up to 30)*

Offer package:

  • Automatic and basic call distributor for call queueing, on-hold music and statistics
  • Interactive Voice Response (IVR), Hunt Groups, voicemail and email
  • Virtual training for full admin
 
 
 
 

Enhanced Licence

 
 
 
 

Great for:

Front-office staff, accounts departments and small telemarketing teams who speak to customers or suppliers.

 
 

Includes:

  • Mobile licence
  • Soft client with Unified Communications (UC) package
  • Instant messaging (IM) and Presence
  • 3,000 local calls and 1,000 mobile minutes per user included
  • Reception console licence per user (up to 250)*

Offer package:

  • Call recording and 30 days’ storage
  • Interactive Voice Response (IVR), Hunt Groups, voicemail and email
  • Virtual training for full admin
 
 
 
 

Premium License

 
 
 
 

Great for:

Good for small contact centre teams for customer calls.

 
 

Includes:

  • Mobile licence
  • Yealink T46S handset
  • Soft client with Unified Communications (UC) package
  • Instant messaging (IM), Presence and collaboration meetings (UC team)
  • 3,000 local calls and 1,000 mobile minutes per user included
  • Reception console licence per user

Offer package:

  • Contact-centre agent
  • Call recording and 180 days’ storage
  • Granular reporting, analytics and wallboards
  • Virtual training for full admin

*Further upgrades available

 
 
 
 

 
 

Legal stuff

Inclusive Call Package

Inclusive calls are subject to our fair usage policy which can be found in our Cloud Voice Special Terms.

The number of minutes per eligible Cloud Voice license, per month should not exceed the amounts below:

1.      UK Geographic Calls – 3,000
2.      UK Mobile Calls – 1,000

If the number of minutes per eligible Cloud Voice license is in excess of the threshold set out above, Virgin Media Business reserves the right to charge all over use minutes on destinations where usage per user is in excess of the call spend amounts set out above – all the rates set out in special terms; or suspend the Cloud Voice Inclusive Call Package.

Cloud Voice Bundle Offer

Standard Mobile licence for Cloud Voice time limited promotional price of £299 set up per customer and £13.99 per user per month, valid between 20th May 2020 and 30th June 2020. A minimum of a two year term must be taken with at least ten users. Only available through telesales.

Cooling Off Period

You have the right to terminate your contract during the Openreach Transfer Period, which is 10 full working days from when we are notified by Openreach that they will activate the line.

 

CALL US TO DISCUSS
YOUR CLOUD VOICE
SOLUTION

Call us on

08009530180

Open Mon - Fri, 9am - 5pm
Excluding bank holidays

 

 
 
 
 

Contact our Enterprise and Public Sector sales team

To get more information about our products and services for Enterprise and Public Sector businesses,

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