PROFILE

RACHEL BOOKER

People Director, VMB

 
 

My role at Virgin Media Business

I am the People Director at Virgin Media Business, which means I have the best job! I am accountable for ensuring that our most important asset is nurtured, developed, recognised and rewarded so they will do great things for our customers.

The best thing I've experienced at Virgin Media Business so far...

...has to be hosting the rewards ceremony at our annual Sparkle event. Alongside our Managing Director, we recognised our true customer advocates who go above and beyond for their customers every day. A truly inspiring evening. Loved it.

What got me here...

...is a career that has spanned all divisions of Virgin Media giving me a great understanding of how we do great things for our customers in Virgin Media as well as Virgin Media Business. Starting my Virgin Media career in 2008, I saw the transition into a Virgin Brand and growth into the organisation we are today in a variety of HR roles across the organisation.

The best advice I've ever given

...was to be yourself.  We are a people business and therefore our people can truly bring themselves forging great relationships enabling awesome customer experience. 

Favourite business saying...

“Clients do not come first.  Employees come first.  If you take care of your employees, they will take care of the clients” Richard Branson.

My personal hero...

Aside from my Mum who is definitely the hero of our family and a force to be reckoned with in a way that does not require an argument, professionally I would say Sheryl Sandberg, COO of Facebook. A tough woman in business who has forged a tremendous career, had a family, been through a horrible loss yet remains absolutely focussed on her goals. Truly inspirational.