Gentle Dental Care
Case study
Gentle Dental Care
Case study
Gentle Dental
Care
London
Dental
Services
Digital first service with a smile
A family-run business with kindness at their core. Recognising that dental treatment can often feel invasive or nerve-wracking for patients, Gentle Dental Care set out to provide a more sensitive and caring approach to dentistry. With a highly skilled team delivering carefully tailored treatment plans and specialist services, whilst taking time to get to know their patients on an individual basis, the business has built itself an excellent reputation not just locally but amongst the wider dental community too.
For the group’s marketing manager James Gladwin, finding new ways to facilitate and improve patients’ treatment journeys is a key element of his role within the business. Alongside a dedicated digital team, James is always on the lookout for new opportunities to expand and grow. Having a digital first approach has been instrumental in doing so, but this wasn’t necessarily a conscious direction for Gentle Dental Care.
With the group regularly receiving referrals from other dental franchises within the London area, the addition of a custom built appointment request form on their website has allowed more control over the flow of new patients, increasing the speed at which they are responded to and seen. The handling of complex dental records through cloud based servers has made communication between practices seamless. And with particular expertise in the area of dental phobias, the option of non-face-to-face assistance via virtual consultation has proven to be especially helpful for the group's more anxious patients.
Already ahead of the technology curve when compared to other local dental franchises, embracing new digital tools and technology has signalled greater patient satisfaction and business growth for Gentle Dental Care. The group's innovations demonstrate the potential of having a digital first approach within the industry. However, their digital transformation has meant that having a high-speed and reliable broadband connection has never been a more crucial tool to success.
When James joined the Gentle Dental Care team, Virgin Media business broadband was only up and running at two of the business’ sites. With digital technology beginning to take the business by storm, speed and stability were non-negotiable. So when issues arose with getting their previous broadband provider to install fibre at some of the sites, the decision to get all of Gentle Dental Care’s practices on board with Virgin Media business was a simple one:
"Virgin Media broadband has driven the business forward. We know that we now have the correct network in place."
James Gladwin – Marketing Manager
From receptionists, to nurses, and dentists, the whole team has noticed an improvement since making the move. What’s more, using Virgin Media’s broadband checker has allowed James to troubleshoot any potential problems.
Supported by fast and reliable broadband, the group’s connectivity is better than ever before; allowing them to securely share records, seamlessly manage appointments, even empowering dentists to use advanced medical devices in other practices, all through the cloud. James and the team now have the freedom to explore new avenues of digital technology, building a positive future for Gentle Dental Care and their community.
We hope you enjoyed reading about some of the incredible small businesses that we work with. Find out more about the Gentle Dental Care Group, or explore our business broadband solutions to see how we could help you transform your small business.
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The legal stuff
General
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12 months contract term available for an additional fee.
Broadband speeds refer to download speeds unless stated otherwise. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed.
Our broadband ultrafast speeds are 100Mbps and above. Environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies.
SLA - Site visits on working days during working hours. Working days comprised of Monday to Saturday excluding Bank and Public Holidays; and working hours Monday to Friday 8am to 6pm/Saturday 8am to 4pm
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Flexibility
Flexibility to change your package, from the one selected at the time of entering the contract, during the minimum term. You may move up all packages and down one package below your contracted package, once in 30 days. Only available on Voom broadband packages. The ability to flex only applies to customers who take out contracts from 5th May 2023. Please click here for full Flex rules.
Ofcom Voluntary Business Broadband Speeds Code of Practise
Our business broadband speeds are advertised as ‘up to’ which means that whilst you should normally expect to receive the speeds as advertised, the actual speed you experience will be influenced by a number of factors and as a result it is possible that the speed you receive may be reduced.
Minimum Download Speed
The minimum guaranteed download speed shall be 50% of the advertised Mbps. Full information and terms please read our Speed Performance guide here.
Multiple static IP addresses
Requires additional router (not included). Inclusive Hitron router works with dynamic or single static IP addresses only.
Installation
Minimum cost of install is £50 per site. Excess construction charges may apply.
Keeping you connected
Our broadband cable network service availability level is 99.9% a year. If a problem arises and you can’t use your broadband for cable services, we’ll aim to restore your service within 24 hours following a fault.
Instant Connect with 4G Start-up
4G Start-up Service refers to the interim internet connectivity provided to you via the 4G mobile network before your business broadband service is installed as explained in clause 21 of these special terms. acceptable use policy is the document which sets out the rules for using the service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Constant Connect with 4G Back up
4G Back-up Service refers to the secondary internet connectivity provided to you via the 4G mobile network when there is a complete loss of connectivity to your business broadband service between the cable modem and Cable Modem Termination System (CMTS) as explained in clause 22 of these special terms.
4G mobile network means the 4G mobile network used to supply the 4G Start-up Service and 4G Back-up Service.
https://www.virginmediabusiness.co.uk/pdf/legal-documents/voom_fibre_business_broadband_ST.pdf
Please click here to check 4G coverage in your area.
F-Secure Internet Security
The F-Secure security service is provided to at no additional cost as part of the business broadband bundle contract. Should your business broadband bundle service be terminated by either you or us, or you switch to a broadband only or voice only product, you shall no longer qualify for the F-Secure service. The use of F-Secure service is subject to the license terms of F-Secure found here. For full information on F-Secure terms click here.
Our fastest ever speed for business
Based on Voom Gig1 download speed of up to 1000Mbps available from 9th June 2022, vs previous max download speed of 500Mbps available until 8th June 2022.
99.9% reliable
99.9% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, January 2021–December 2021). For more details, see:
https://www.virginmediabusiness.co.uk/pdf/legal-documents/Business-Broadband-SLA.pdf
Our speeds of up to 1Gb are available at 15 million premises across the UK
Virgin Fibre areas only. Up to 1Gbps advertised download speeds. Check Virgin Media broadband speeds availability at https://www.virginmediabusiness.co.uk/connectivity/internet-access/business-broadband/#speedcheck
Bundle with Phone Line [1]
Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles and premium rate telephone services or numbers are excluded from any call allowances.
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If you take a bundle with both Virgin Media and O2, you’ll have separate contracts, terms and conditions and bills – one for Virgin Media, and another for O2. Click here for the full Volt terms and conditions.
O2 Priority
Priority is a service from O2 that anyone with an O2 small business mobile contract can use.
- Offers are subject to eligibility and availability.
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