Your Mobile Phone

Today's mobile phones are pocket-sized powerful technology devices. Everybody who uses one finds particular styles, features, apps, settings, and, much more which helps to support their own mobile needs.

Here are some of the accessibility features found on Virgin Mobile phones, which may help you when it comes to deciding which device suits your needs.

What to look for in your next mobile

If you have a hearing impairment, you may find these features useful:

  • Adjustable volume control.
  • Vibrate alert.
  • Compatibility with a loopset for your hearing aid.
  • Compatibility with keyboards.
  • Predictive text.

If you have a visual impairment , you may find these features useful:

  • Large, high contrast keys.
  • Large, high contrast display.
  • Voice activated dialling.
  • Keypad tones.
  • Screen readers such as VoiceOver.

If you have dexterity issues, you may find these features useful:

  • Voice activated dialling.
  • Speed/short code dialling.
  • Predictive text.
  • Easy to grip phones with non-slip casings.
  • Compatibility with keyboards.

Emergency SMS

The Emergency SMS Service allows deaf, hearing and speech-impaired people in the UK to send SMS's to the UK’s 999/112 Emergency Services.

These messages are passed to the police, ambulance, fire rescue, or coastguard who can also reply by SMS.

Access to E-SMS is available to all Virgin Mobile customers. Before you can use the service you must pre-register your Virgin Mobile number at  (Link opens in new window)

It’s free to text the E-SMS Service so customers can use it even if you don’t have credit.

For all other information direct the customer to where you can see when & how to use the service, FAQ's & provide feedback about the service.

If you make an emergency call we will provide details of your location to the emergency services where it is possible for us to do so

You will need to have network coverage from a UK operator in order to make an emergency call, and have a live SIM in your handset (i.e. not one that’s been terminated)



Talk to someone at Virgin Media Business, report faults or view our online support services.

Customer care


Text us on 07480 639 012