HELP & ADVICE

PROBLEMS WITH MY SUPER HUB 2AC

Tips on solving some common problems on the Super Hub 2ac

Try these three steps to get back up to speed.

  1. Reboot your Super Hub so it can find the least congested wireless channel. It may have been competing for the same airwaves with another device.
  2. Maximise signal by standing the box on its base with the lights facing the room. Keep it away from other electrical devices too – the more space, the better the signal.
  3. Try to stagger downloading large files or running updates outside office hours to ease congestion.

60/60

Turn everything off and wait for a full minute. Then turn on your router, wait another minute, then turn on your computer or device.

Check the connections to your router

Check all router cables and connections are properly in and the power is on.

Check the WiFi network name

Check you’ve chosen the correct SSID (WiFi network name) from the list of available wireless networks on your computer. Check you’ve entered your network security key (WiFi password) correctly. It’s on the sticker on the back of your router. If it’s been changed or forgotten, retrieve it by accessing the Hitron Network Manager and view the wireless network settings.

Check your wireless is switched on

For a laptop, check for a small side button. Some tablets also have a function to turn wireless on and off.

Check your device’s wireless set up

For PCs you can normally find it by clicking on an icon in the bottom right hand corner of your screen. Try clicking ‘Troubleshoot problems’.

Switching between 2.4GHz and 5GHz

If your computer displays both SSIDs try switching from 2.4GHz to 5GHz or vice-versa. Your router won’t work at full capacity if you’ve got other, slower wireless devices connected. If you don’t have inbuilt wireless you’ll need to install wireless adapters before configuring (you can buy USB adapters from us).

For more detailed help and information, see our Super Hub 2AC Guide

If none of this helps, please contact us and we’ll help you out.

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