Contact us

Talk to someone at Virgin Media Business...

As you might have guessed already, we think it's very important to keep in touch. Find a link to our help and support section here, and if you can't find an answer there, our team of experts are on the end of the phone to help in any way they can.

To help you get to the right team

Choose your business type...

Small
Business

1-10 people

 
 
 
 

Medium & Enterprise
Business

11+ people

 
 
 
 

Public Sector

 
 
 
 

Wholesale

 
 
 
 

Contact the Small Business teams...

Talk to the below teams if you're a small business or sole trader with Business Broadband, Mobile or Phoneline

Customer Care

 
 

Mon to Fri, 8am to 6pm.
Excluding bank holidays

Contact our Care Team if you
need to talk about your products
or services

0800 052 0800

Option 1 > 4

 
 
 
 
 
 
 
 

Installation query

 
 

Mon to Fri, 8am to 6pm.
Excluding bank holidays

Got a question about your
installation or need to speak to
your Order Manager?

0800 052 0800

Option 1 > 1

 
 
 
 

Visit our the small business
installation support pages

 
 

Report a fault

 
 

Anytime
24/7

If you're experiencing a problem
or fault, you can contact us
anytime, 24/7.

0800 052 0800

Option 1 > 3

 
 
 
 

Visit our technical support section
for online help and support

 
 

Sales

 
 

Mon to Fri, 9am to 6pm.
Excluding bank holidays

Unleash your small business
with lightning fast business
broadband

0800 052 1135

Visit our small business pages to
find out about our products
and services

 
 

Online help and support...

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Bills & Payments

Online support for all your
billing & payments questions

 
 
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Product & Services

Got a questions about
your products and services?

 
 
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Technical Support

Need help with a issue? check
our technical support pages

 
 
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Installation

Learn more about our QuickStart
and engineer installs

 
 
 
 

Contact the Medium & Enterprise Business teams...

Talk to the below teams if you're a Medium or Enterprise business with connectivity solution.

If you have Business Broadband please talk to our Small Business Team

Customer Care

 
 

Mon to Fri, 9am to 5pm.
Excluding bank holidays

Contact our Care Team if you
need to talk about your products
or services

For Voom, Broadband, BEL or bundles

0800 052 0800

Option 1 > 4

For all other services

0800 052 0800

Option 2 > 4

 
 
 
 

Report a fault

 
 

Anytime
24/7

If you're experiencing a problem or fault,
you can contact us anytime,  24/7.


0800 052 0800

Option 2 > 3

Visit our techincal support section
for online help and support

 
 

Sales

 
 

Mon to Fri, 9am to 5pm.
Excluding bank holidays

No pushy sales stuff, honest. Just
a whole lot of knowledge and advice
from our specialist medium &
Enterprise business team

0800 953 0180

 
 

Arrange a call back based
on your businesses employee size

 
 

Online help and support...

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Bills & Payments

Online supoort for all your
billing & payments questions

 
 
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Product & Services

Got a questions about
your products and services?

 
 
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Technical Support

Need help with a issue? check
our technical support pages

 
 
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Installation

Learn more about our
installation journey.

 
 
 
 

Contact the Public Sector teams...

Talk to the below teams if you're Public Sector with connectivity solution.

Customer Care

 
 

Mon to Fri, 9am to 5pm.
Excluding bank holidays

Contact our Care Team if you need to
talk about your products or services

0800 052 0800

Option 2 > 4

 
 

Report a fault

 
 

Anytime
24/7

If you're experiencing a problem or fault,
you can contact us anytime,  24/7.

0800 052 0800

Option 2 > 3

Visit our technical support section
for online help and support

 
 

Sales

 
 

Mon to Fri, 9am to 5pm.
Excluding bank holidays

Get ready for a hybrid working world
with cloud-based digital transformation

0800 953 0180

 
 

Online help and support...

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Bills & Payments

Online supoort for all your
billing & payments questions

 
 
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Product & Services

Got a questions about
your products and services?

 
 
svg.support.message

Technical Support

Need help with a issue? check
our technical support pages

 
 
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Installation

Learn more about our
installation journey.

 
 
 
 

Contact the Wholesale teams...

Talk to the below teams if you're a Wholesale business with connectivity solution.

Customer Care

 
 

Mon to Fri, 8am to 6pm.
Excluding bank holidays

Contact us by phone, via Engage portal
or complete our short online form. Reach
out to your respective Account Manager
for account specific queries

0800 052 0800

Enter PIN when requested
Without PIN - Option 2 > 4

 
 

Report a fault

 
 

Anytime
24/7

If you're experiencing a problem or fault,
you can contact us anytime,  24/7.

0800 052 0800

Enter PIN when requested
Without PIN - Option 2 > 3

 
 

Sales

 
 

We’re keen to meet new companies, especially
those specialising in areas such as systems
and network integration, communications
and IT services. If you like the look of us,
get in touch

 
 

Online help and support...

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Bills & Payments

Online supoort for all your
billing & payments questions

 
 
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Engage Support

Help and support with
the Engage platform

 
 
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Installation

Learn more about our
installation journey.

 
 
 
 

WE'VE GOT YOUR BACK

 
 

We'll support you with exceptional service to make sure everything runs smoothly. And we'll give you the lowdown on your kit so you can make smart, informed decisions.

 
 
 
 

POWER IN YOUR HANDS

 
 

With our clever MyBill portal, you can see every invoice in one place, view cost breakdowns, make comparisons and customise data for reportingart, informed decisions.

 
 
 
 

JUST JOINED US?

 
 

Welcome - it's great to have you on board. We’re going to make your joining process as simple as we can and have put together an overview of what you can expect.

 
 
 
 

COMPLAINTS

We're very sorry that you have a complaint about our services. Please use this form for any complaints about Virgin Media Business products and services. You can also view our code of practice.

 
 

HOME SERVICE

If you're a Virgin Media customer looking for help with your home internet, TV or phone service, please visit My Virgin Media.