Contact us
Talk to someone at Virgin Media Business
Got a question about our services or need help troubleshooting? You might find what you need on our handy help and advice pages.
You can also find out how to contact us further down this page.
Choose your business type below to help you get to the right team
Small
Business
1-10 people
Medium & Enterprise
Business
11+ people
Public Sector
Wholesale
Contact the Small Business teams
Talk to the below teams if you're a small business or sole trader with business broadband, mobile or a phone line
Customer care
Mon to Fri, 8am to 6pm.
Excluding bank holidays
Contact our care team if you
need to talk about your products
or services
0800 052 0800
Option 1 > 4
Installation query
Mon to Fri, 9am to 5pm.
Excluding bank holidays
Got a question about your
installation or need to speak to
your order manager?
0800 052 0800
Option 1 > 1
You might find what you need on our small business installation support pages
Report a fault
Anytime
24/7
If you're experiencing a problem
or fault, you can contact us
anytime, 24/7.
0800 052 0800
Option 1 > 3
You might find what you need on our technical support help pages
Sales
Mon to Fri, 9am to 6pm.
Excluding bank holidays
Speak to our sales team to find out the latest deals on our lightning-fast business bradband
0800 052 1135
Visit our business broadband deals page to find out about our products and services
Important changes to your phone service: read our FAQs
Online help and support
Product & services
Got a questions about
your products and services?
Technical support
Need help with a issue? check
our technical support pages
Installation
Learn more about our QuickStart
and engineer installs
Contact the Medium & Enterprise Business teams
Talk to the below teams if you're a Medium or Enterprise business with connectivity solution.
If you have Business Broadband please talk to our Small Business Team
Customer Care
Mon to Fri, 9am to 5pm.
Excluding bank holidays
Contact our Care Team if you
need to talk about your products
or services
For Voom, Broadband, BEL or bundles
0800 052 0800
If you have a customer contact PIN
please enter when prompted
For all other services
0800 052 0800
Option 2 > 4
Report a fault
Anytime
24/7
If you're experiencing a problem or fault,
you can contact us anytime, 24/7.
0800 052 0800
If you have a customer contact PIN
please enter when prompted
Visit our techincal support section
for online help and support
Sales
Mon to Fri, 9am to 5pm.
Excluding bank holidays
No pushy sales stuff, honest. Just
a whole lot of knowledge and advice
from our specialist medium &
Enterprise business team
0800 953 0180
Arrange a call back based
on your businesses employee size
Online help and support...
Product & Services
Got a questions about
your products and services?
Technical Support
Need help with a issue? check
our technical support pages
Installation
Learn more about our
installation journey.
Contact the Public Sector teams
Talk to the below teams if you're a Public Sector business with a connectivity solution.
Customer Care
Mon to Fri, 9am to 5pm.
Excluding bank holidays
Contact our Care Team if you need to
talk about your products or services
0800 052 0800
If you have a customer contact PIN
please enter when prompted
Report a fault
Anytime
24/7
If you're experiencing a problem or fault,
you can contact us anytime, 24/7.
0800 052 0800
If you have a customer contact PIN
please enter when prompted
Visit our technical support section
for online help and support
Sales
Mon to Fri, 9am to 5pm.
Excluding bank holidays
Get ready for a hybrid working world
with cloud-based digital transformation
0800 953 0180
Online help and support...
Product & Services
Got a questions about
your products and services?
Technical Support
Need help with a issue? check
our technical support pages
Installation
Learn more about our
installation journey.
Contact the Wholesale teams
Talk to the below teams if you're a Wholesale business with a connectivity solution.
Customer Care
Mon to Fri, 8am to 6pm.
Excluding bank holidays
Contact us by phone, via Engage portal
or complete our short online form. Reach
out to your respective Account Manager
for account specific queries
0800 052 0800
If you have a customer contact PIN
please enter when prompted
Report a fault
Anytime
24/7
If you're experiencing a problem or fault,
you can contact us anytime, 24/7.
0800 052 0800
If you have a customer contact PIN
please enter when prompted
Sales
We’re keen to meet new companies, especially
those specialising in areas such as systems
and network integration, communications
and IT services. If you like the look of us,
get in touch
Online help and support...
Engage Support
Help and support with
the Engage platform
Installation
Learn more about our
installation journey.
WE'VE GOT YOUR BACK
We'll support you with exceptional service to make sure everything runs smoothly. And we'll give you the lowdown on your kit so you can make smart, informed decisions.
ONLINE BILLING
With our clever MyBill portal, you can see every invoice in one place, view cost breakdowns, make comparisons and customise data for reportingart, informed decisions.
JUST JOINED US?
Welcome - it's great to have you on board. We’re going to make your joining process as simple as we can and have put together an overview of what you can expect.
COMPLAINTS
We're very sorry that you have a complaint about our services. Please use this form for any complaints about Virgin Media Business products and services. You can also view our code of practice.
HOME SERVICE
If you're a Virgin Media customer looking for help with your home internet, TV or phone service, please visit My Virgin Media.