Contact us
Talk to someone at Virgin Media Business...
As you might have guessed already, we think it's very important to keep in touch. Find a link to our help and support section here, and if you can't find an answer there, our team of experts are on the end of the phone to help in any way they can.
To help you get to the right team
Choose your business type...
Small
Business
1-10 people
Medium & Enterprise
Business
11+ people
Public Sector
Wholesale
Contact the Small Business teams...
Talk to the below teams if you're a small business or sole trader with Business Broadband, Mobile or Phoneline
Customer Care
Mon to Fri, 8am to 6pm.
Excluding bank holidays
Contact our Care Team if you
need to talk about your products
or services
0800 052 0800
Option 1 > 4
Installation query
Mon to Fri, 8am to 6pm.
Excluding bank holidays
Got a question about your
installation or need to speak to
your Order Manager?
0800 052 0800
Option 1 > 1
Visit our the small business
installation support pages
Report a fault
Anytime
24/7
If you're experiencing a problem
or fault, you can contact us
anytime, 24/7.
0800 052 0800
Option 1 > 3
Visit our technical support section
for online help and support
Sales
Mon to Fri, 9am to 6pm.
Excluding bank holidays
Unleash your small business
with lightning fast business
broadband
0800 052 1135
Visit our small business pages to
find out about our products
and services
Online help and support...
Product & Services
Got a questions about
your products and services?
Technical Support
Need help with a issue? check
our technical support pages
Installation
Learn more about our QuickStart
and engineer installs
Contact the Medium & Enterprise Business teams...
Talk to the below teams if you're a Medium or Enterprise business with connectivity solution.
If you have Business Broadband please talk to our Small Business Team
Customer Care
Mon to Fri, 9am to 5pm.
Excluding bank holidays
Contact our Care Team if you
need to talk about your products
or services
For Voom, Broadband, BEL or bundles
0800 052 0800
Option 1 > 4
For all other services
0800 052 0800
Option 2 > 4
Report a fault
Anytime
24/7
If you're experiencing a problem or fault,
you can contact us anytime, 24/7.
0800 052 0800
Option 2 > 3
Visit our techincal support section
for online help and support
Sales
Mon to Fri, 9am to 5pm.
Excluding bank holidays
No pushy sales stuff, honest. Just
a whole lot of knowledge and advice
from our specialist medium &
Enterprise business team
0800 953 0180
Arrange a call back based
on your businesses employee size
Online help and support...
Product & Services
Got a questions about
your products and services?
Technical Support
Need help with a issue? check
our technical support pages
Installation
Learn more about our
installation journey.
Contact the Public Sector teams...
Talk to the below teams if you're Public Sector with connectivity solution.
Customer Care
Mon to Fri, 9am to 5pm.
Excluding bank holidays
Contact our Care Team if you need to
talk about your products or services
0800 052 0800
Option 2 > 4
Report a fault
Anytime
24/7
If you're experiencing a problem or fault,
you can contact us anytime, 24/7.
0800 052 0800
Option 2 > 3
Visit our technical support section
for online help and support
Sales
Mon to Fri, 9am to 5pm.
Excluding bank holidays
Get ready for a hybrid working world
with cloud-based digital transformation
0800 953 0180
Online help and support...
Product & Services
Got a questions about
your products and services?
Technical Support
Need help with a issue? check
our technical support pages
Installation
Learn more about our
installation journey.
Contact the Wholesale teams...
Talk to the below teams if you're a Wholesale business with connectivity solution.
Customer Care
Mon to Fri, 8am to 6pm.
Excluding bank holidays
Contact us by phone, via Engage portal
or complete our short online form. Reach
out to your respective Account Manager
for account specific queries
0800 052 0800
Enter PIN when requested
Without PIN - Option 2 > 4
Report a fault
Anytime
24/7
If you're experiencing a problem or fault,
you can contact us anytime, 24/7.
0800 052 0800
Enter PIN when requested
Without PIN - Option 2 > 3
Sales
We’re keen to meet new companies, especially
those specialising in areas such as systems
and network integration, communications
and IT services. If you like the look of us,
get in touch
Online help and support...
Engage Support
Help and support with
the Engage platform
Installation
Learn more about our
installation journey.
WE'VE GOT YOUR BACK
We'll support you with exceptional service to make sure everything runs smoothly. And we'll give you the lowdown on your kit so you can make smart, informed decisions.
POWER IN YOUR HANDS
With our clever MyBill portal, you can see every invoice in one place, view cost breakdowns, make comparisons and customise data for reportingart, informed decisions.
JUST JOINED US?
Welcome - it's great to have you on board. We’re going to make your joining process as simple as we can and have put together an overview of what you can expect.
COMPLAINTS
We're very sorry that you have a complaint about our services. Please use this form for any complaints about Virgin Media Business products and services. You can also view our code of practice.
HOME SERVICE
If you're a Virgin Media customer looking for help with your home internet, TV or phone service, please visit My Virgin Media.