Cloud Communications

from 8x8

Get all your cloud-based voice,
video, chat and contact centre
solutions on one secure platform

Call us to discuss your solution on 08009530180

Our sales team are available Mon - Fri, 9am - 5pm

Excluding bank holidays

 
 

What is Cloud Communications from 8x8?

 
 

Empower all your front – and back – office staff to communicate and collaborate with ease. Cloud Communications from 8x8 gives you a full suite of voice, video, chat and contact centre solutions through one secure cloud platform, with the ability to integrate all your existing apps as well.

8x8's integrated cloud communications and contact centre platform, known as Experience Communications as a Service [XCaaS], creates integration between the different applications that you’ve already adopted, simplifying and supporting the communication needs of all your employees – wherever they’re working.

 
 
 
 
 
 
 
 
 
 

How can it help your organisation?

Empower your employees and Contact Centre agents by enabling them to receive external calls without switching applications, all integrated with Microsoft Teams.

 
 
 
 
  • Collaborate better with external partners
  • Give your staff the tools needed to be at their best
  • Offer customers multiple ways to contact you
  • Manage your communications with real time data
  • Get staff activity reporting - coach and improve their performance
 
 
 
 
 
 

With Cloud Communications from 8x8 you can…

Protect your sensitive data

With all your apps in one platform you have more control and visibility, so it’s easier than ever to protect against cyber attacks and keep up with regulations.
 
 

Be much more efficient

Workforce
management software ensures that the right people do the right tasks at the
right time, improving your employee experience.

 
 

Collaborate like never before

Whatever applications and services your teams use, the 8x8 solution consolidates
communication, collaboration and multichannel tools on a single cloud platform.

 
 

Get a clear view of customer data

With a clear
view of customer behaviour patterns through analytics, you can get to grips
with the data and make improvements that matter.

 
 

Personalise your customer experience

Offer your customers multiple ways to contact you with real-time dashboards and insight to
increase first time resolution rate.

 
 

Keep the best people

Improve the hybrid working experience with remote collaboration tools that work, like team chat, instant messaging, group calls and a soft client app for mobile and desktop

 
 

With you from start to finish

We manage the
whole delivery process of your 8x8 solution to support your migration –
ensuring business continuity and security. The team you meet on day one is your team for the duration.
 
 

Managed delivery

You get a
single point of contact from the moment we start looking at your network,
through all ongoing development and maintenance.

 
 

Driving User Adoption

We’ll ensure user adoption of your platform from the start, with training packages and adoption kits. We’ll also make sure your users have the tools they need to keep learning and growing.

 
 

Who’s it good for?

Knowledge workers

Work seamlessly together thanks to a range of unified
communication tools, from high definition (HD) video calls to cross-platform
team messaging.

 
 

Supervisors and administrators

Workplace management software, smart schedules, personal performance plans, coaching tools and more.

 
 

Contact centre agents

Agents can check every customer interaction from a single interface and complete communications hub for that personalised touch.

 
 

Multichannel contact centres

Now you can deliver a unique customer experience across all channels, from chat or text to social and video.

 
 

What is Cloud Communications from 8x8?

– delivered by our experts

 
 

A complete suite of voice, video, chat and contact-centre solutions in the cloud allowing front and back office staff to communicate from multiple locations, all on one secure platform.

Our network specialists can audit your existing estate and design a solution that’s tailored to your business objectives. We take the time to get to know your existing setup before we recommend and implement technologies that are right for your business.

 
 
 
 
 
 
 
 
 
 
 
 

How can it help your business?

  • Collaborate better with external partners
  • Give your staff the tools needed to be at their best
  • Offer customers multiple ways to contact you
  • Manage your communications with real time data
  • Get staff activity reporting - coach and improve their performance
 
 
 
 
 
 

8x8 insights. Read the stories.

Call our experts today on 08009530180

Our sales team are available Mon - Fri, 9am - 5pm

Excluding bank holidays

 
 

What can you expect from 8x8
and Virgin Media Business?

Keeping things simple

 
 

It’s more straightforward to have your communication, collaboration and contact center solutions alongside your analytics on one secure platform. It also creates a more productive workforce to deliver a varied customer experience, especially while working remotely.

 
 
 
 

As flexible as you’d like

 
 

Pick and choose whichever mobile licences you and your teams need, based on the recommendations from our WAN audit.

 
 
 
 

Integrate the apps you love

 
 

Combine your communications with your business apps in one place, so everyone can work smarter not harder.

 
 
 
 

All the expertise you need

 
 

We take the time to get to know your existing estate before we recommend and implement technologies that are right for your business.

 
 
 
 

As flexible as you like

 
 

Have the freedom to upgrade and scale your network, and pick and choose the licences you need.

 
 
 
 

One team from start to finish

 
 

We’re with you from start to finish from managed delivery to adoption consultancy.

 
 
 
 

Secure and compliant

 
 

Cloud Communications from 8x8 can secure your information and help you comply with global regulations with security standards including IS027001 PCI-DSS, Privacy Shield and Cyber Essentials.

 
 
 
 
 
 

Who’s it good for?

Knowledge workers

Different departments and people can work together efficiently and effectively with a range of unified communications tools – from HD video calls and instant chat services, to cross-platform team messaging with third-party apps.

 
 

Supervisors and administrators

Bringing managers and agents closer together with smart schedules, personal performance plans, coaching tools, internal chat services, voice and screen recordings and more.

 
 

Contact centre agents

Checking in on every customer interaction from a single, intuitive interface and a complete communications hub – giving you more information to hand so you can serve your customers faster and more accurately.

 
 

Multichannel contact centres

Delivering a unique customer experience across all channels – whether that’s on the web, over chat, from a text or email, via social media or in a video.

 
 
 
 

GET TO KNOW
YOUR NETWORK

One of our in-house network specialists will carry
out a full WAN audit before we design
your new 8x8 solution.

Call us on

08009530180

Open Mon - Fri, 9am - 5pm
Excluding bank holidays

 

 
 
 
 

Contact our Enterprise and Public Sector sales team

 

 
 

To get more information about our products and services for Enterprise and
Public Sector businesses, fill in the form below and we’ll come straight back to you.

 

Existing customer?

If you have an enquiry, please see our Help & Advice page
for information and ways to get in touch.

 
 
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INSIGHTS & CUSTOMER STORIES

Learn more about what we can do for our customers