8x8 Benefits of integration
Combining your communications
with your business apps in one place means
everyone can work smarter, not harder
So what do we mean by integration?
By teaming up with 8x8, we can offer you state-of-the-art cloud telephony, collaboration, conferencing and contact centre solutions, all on one secure platform. It’s really easy to integrate your existing business applications without any disruption or hassle.
Vital tools such as Microsoft Teams, NetSuite and Zendesk are ready to run from day one. Now you’ve got an all-in-one system for information and collaboration, securely built on your existing solutions for maximum resilience and continuity.
Why is it a good thing?
Take Microsoft Teams for a start. Now you can enjoy unlimited global calling, a certified cloud contact centre with analytics, advanced telephony and pre-built integrations for major CRM and Productivity Apps that support Microsoft Teams.
You can integrate all your apps, security software, tools and more, so everyone can work safely using a single location and get things done more quickly.
With collaboration tools and unified communications consolidated into a single cloud-based platform, you’re free to connect teams and processes for a richer and more personal employee and customer experience.
Contact centre employees are enabled and empowered with skill-based routing, queued callback, interactive voice response, campaign dialler, Knowledge base & FAQs and Contact Centre Analytics.
How do I get started?
Getting your solution integrated and up and running is simple when you choose a partner who’s with you from start to finish.
The same team will work with you to deliver and manage everything. So that’s a single point of contact from the moment we begin looking at your existing network, to the future maintenance of the platform.
We ensure that you can take full advantage of your solution from the start, with training packages and adoption kits. Users will have the tools they need to keep learning and optimise the platform.
The health check
90 days after we implement your cloud solution, we’ll run a detailed health check to fine-tune performance and prepare contact centre business process improvements.
Will my solution be reliable?
8x8 brings proven reliability. More than 1 million customers in more than 55,000 organisations use 8x8 cloud communications –all enjoying fail-safe high quality voice, video, chat and contact centre services.
Your solution is fundamentally robust because it builds on existing investments. So if a particular tool fails, you can simply switch to an alternative and carry on.
For example if your 8x8 platform was to go down for any reason, your workforce could still use teams and continue collaborating. This is resilience at work, giving you the resources to keep going should something go wrong.
How will I measure the benefits?
It’s easy to measure just how effective your cloud solution really is, through advanced analytics, artificial intelligence and real-time reporting too.
It’s never been easier to collect and analyse your data to fine tune decision-making and boost productivity, and exceed customer expectations. Discover more about the benefits of integration.
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