Can Unified Communications better serve the public and improve the employee experience?

When Covid-19 first struck, even Microsoft’s CEO claimed the company had achieved two years of digital transformation in just two months. And according to Cebr research, the pandemic accelerated digital progress for UK public sector organisations by more than four years¹.

Customer expectations are evolving fast and driving the need for providing improved experiences, even through public services. Combine this with the growing popularity of hybrid working and the need to move away from traditional analogue landlines, it’s easy to see why organisations of every type and size are investing in Unified Communication (UC) solutions.

Increasing productivity and ensuring a seamless experience for both citizens and staff is what matters now, and where UC can help. From managing multiple communication channels via voice, email, website and social channels, to conducting online transactions and enabling call deflection to different services. UC supports all of these capabilities and more.

To learn more about the positive impact of UC for public sector services, watch our latest Around the WaterCooler discussion with Mike Cook, Head of IT, Sheffield City Trust Group, and Simone Thomas, Senior Manager for Strategic Data Systems, Cheshire West and Chester Council and Philippa Morgan, Head of Voice and Collaboration Sales at Virgin Media O₂ Business.

• How to improve service quality on multiple channels and enhance the digital experience for citizens
• How flexible hybrid working and collaboration can support a better work-life balance for employees
• How data and analytics can feed into informed organisational decision-making that increases productivity and delivers measurable results

Fill in the form to watch the full webinar now