As analogue switches off, are professional services up to speed with digital transformation through Unified Communications?
The way we all work has evolved so much in the last two years. And most professional relationship companies – even the more change-resistant, paper-based legal sector – have accelerated the phasing out of analogue systems and migrated to some kind of digital Unified Communications (UC) platform.
In this new hybrid working landscape, ensuring the connectivity, devices and broadband services are in place, and performing at the right speed, is fundamental to providing seamless, real-time experiences for organisations and their customers. Combine this with the massive capability of UC collaboration tools and employees are empowered to whiteboard, create iteratively, make decisions autonomously, and safely share confidential information with their teams and around the globe.
Integrating communications on a cloud-based platform delivers fantastic digital transformation opportunities and helps put everyone on a level playing field. But alongside all its positive developments, the challenge now is for firms to achieve the right balance between home and office – to encourage the face-to-face interaction that’s so important for relationship building, attract new talent, celebrate achievement and train junior colleagues.
To discover more about how professional services have embraced the transformative power of integrated communications to modernise their operations while also fostering a culture of collaborative teamwork, watch our latest Around the Water Cooler discussion with Ian Penny, Group CIO at Hiscox, James Grice, Head of Legal Service Design, Eversheds Sutherland, and Kelvin Prescot, Director Presales & Business Development at Virgin Media O2 Business.
- How to replace paper-based systems and modernise operations with UC
- How to embrace hybrid working and foster a culture of collaborative teamwork all within one unified environment
- How to improve the handling and security of sensitive data that retains compliance while still seamlessly interacting with business partners and customers
- Watch the video >
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Why are analogue phones being switched off?
You may already be aware that the age of the analogue phone is coming to an end.
Since 2014, the UK telecoms industry has been reviewing the replacement of TDM (Time Division Multiplexing) analogue phone services and PSTN (the Public Switched Telephony Network), with a view to moving everyone to an IP (Voice over Internet Protocol) system.
This newer digital VOIP technology supports both broadband and fixed telephone services, carrying voice calls over a broadband connection with a move to full IP across the UK.