HELP & ADVICE

ENHANCED CONFIGURATION OF YOUR SUPER HUB

This guide presumes you have little or no technical knowledge of a computer and the Super Hub has been set back to ‘factory default’ settings

Make sure that your computer is hardwired to the Super Hub via an Ethernet Cable.

 

How do you configure the network stack?
 

  • Right click on the connection icon in the bottom right corner of your screen.
  • Left click on “Open network Connections”.
  • Right click on Local Area Connection and Select “Properties”.
  • Locate and select Internet Protocol (TCP/IP) (May show with .V4), Click on “Properties”.
  • Select “use the following IP address”.
  • This will open the IP address, Subnet mask and Default gateway boxes.
  • In the IP address boxes enter an IP within the 192.168.0.x range.
  • (Press the “Tab” key and the Subnet mask should auto populate) with a subnet mask of 255.255.255.0
  • Set the default gateway with the Management IP of the Hub 192.168.0.1
  • Click “OK” on every page until you are back to the desktop screen

 

How do you re-configure the Super Hub?

In order to re-configure the Super Hub you will need to open an Internet browser window. Compatible browsers include: Microsoft Internet Explorer®, Mozilla Firefox®, Google Chrome® and Apple Safari®
 

  1. In the address bar enter http://192.168.0.1and press return [Enter].
  2. A username/password screen will be presented as shown below, enter the username [admin] and password [changeme] These are the default settings and can be found printed on the label at the rear of the Super hub, press [Enter] or click the red‘Sign In’ button.

 

A prompt will come up advising you that the cable modem is using its default settings, click on ‘OK’.

On the following screen you will see three (3) large red buttons.
 

  • Select “Advanced settings” in the lower right corner of the screen.
  • Scroll down to “Business Settings”.
  • Select “Cable Network Settings”.
  • In the PPP Username box enter the username [Typically XX005X1234@cable.vmbusiness.net ].
  • In the PPP Password box enter the password supplied by Virgin Media xx123xxxx .
  • Ensuring that both the Username and password are in lowercase letters.
  • Once you are happy with what you have entered press the ‘Apply’ button at the bottom right of the screen.
  • At this point the Super hub will re-boot automatically and re-initialise from the network.
  • It will be usable again after approximately two minutes when the ‘Ready’ light is illuminated green/Blue.
  • At this point the Super hub is configured for ‘Dynamic’ or ‘Single IP’ accounts and is ready for use.
  • If your account package has multiple IP addresses you will again need to log back into the Super hub following steps 1 to 3 in the above process.

How do you configure your Super hub for ‘Multiple IP’s? 

 

  • Select ‘Advanced Settings’.  Then scroll down to “business Settings”, and then select “Static IP Subnet Setup”
  • Enter the first usable IP from the range you have been provided and the relevant subnet mask…
  • The Gateway IP address should normally be the first usable IP address on your sub-net list.

 A typical list could be similar to the below.

Start Address:- 92.241.10.15
End Address:- 92.241.10.21
 

  • In this instance the first usable IP address will be : 92.241.10.16 (92.241.10.15 is the network address and is a non usable IP address) with a subnet mask of 255.255.255.248

Should you have 13 IP’s then the subnet mask would be 255.255.255.240.

These should be entered carefully and accurately as you may need to reset the section
Next, click on the “APPLY” button.

The Super Hub is now configured and ready to use.

 

How do you configure your computer to use the newly configured Super Hub?

To configure your computer to use newly configured Super Hub you will need to follow the below configurations.
 

  • Right click on the connection icon in the bottom right corner of your screen.
  • Left click on “Open network Connections”.
  • Right click on Local Area Connection and Select “Properties”.
  • Locate and select Internet Protocol (TCP/IP), Click on “Properties”.
  • This will open the IP address, Subnet mask and Default gateway boxes.
  • Select “Obtain an IP address automatically (This will clear the boxes)
  • Re-select “Use the following IP address”
  • This will open the IP address, Subnet mask and Default gateway boxes.
  • In the IP address boxes enter the second IP within your range
  • In the subnet mask boxes enter the subnet mask attributed to your IP range (as set in Super Hub)
  • Set the default gateway with the first usable IP within your range as previously set in the Super Hub.                  
  • At this point you may want to enter the DNS settings for the connection.

These are...

Primary DNS: - 194.168.4.123
Secondary DNS: - 194.168.8.123
 

  • Click “OK” on every page until you are back to the desktop screen.

To test the connection, open an internet browser and select a webpage of your choice.

The DNS setting can be used within your network should you need to.

If you are using an Apple Macintosh you will need to go to “Apple” top left corner of your screen, select “system preferences” from the menu and then select the “Networks” Icon and proceed to configure as above.

 

How do you safeguard your set-up?


Back-up/Restore

When you have configured your Super Hub it is highly recommended that you take a file back-up copy of the settings. This copy can then be restored if you need to do a ‘factory reset’ of the Super Hub at any point. To do this, 
 

  • select the ‘Back-up/Restore’ option from the ‘GUI Advanced Settings’ area. You will find this under the ‘Device Management’ Heading’.
  • Click on the back-up button and you will be asked for a location to save the file on your PC. By default this file will be named ‘Settings.cfg’ but you can change this in the ‘Save Dialogue’ option

You can restore a saved configuration by selecting the ‘Browse’ button select the file location and name into the box provided and selecting the ‘Restore’ button. The unit will then load the file and re-boot.

 

It is important that you don’t interrupt the load so don’t switch off the unit until it has completed the process and then you can log in again.

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