HELP & ADVICE
BUSINESS APPLICATION PORTAL: FREQUENTLY ASKED QUESTIONS
We’ve created the Business Application Portal so that you can store, access and manage all the applications you purchase from us in one place.
What is the ‘Business Application Portal’?
We’ve created the Business Application Portal so that you can store, access and manage all the applications you purchase from us in one place. Your applications will be listed in tile format on your bespoke homepage within the portal, so you’ll have a complete view of all your applications as soon as you log in.
How do I get started with my applications?
Once you’ve logged in for the first time, head to the “Get Started” tile on the homepage for step-by-step instructions on how to access your applications.
Who is the Admin User?
The Admin User is typically the first person in your company that has logged into the Business Application Portal. You can tell if you’re the Admin User because you will see a tile labelled ‘Users’ on the left hand side of the portal homepage.
What can I do as an Admin User?
An Admin User has additional usability functions over other users. Not only will you able to access the applications you purchased from us, but you can also carry out certain management actions such as creating additional Users and assigning them licenses. For instructions on how to create and manage Users, simply click on the “Get Started” tile on the portal homepage.
What can I do as a User?
As a User, you’ll be able to view and use the applications assigned to you by your Admin User.
How do I reset my password?
If you forget your password, or require a password reset simply go to the portal login page and click “Forgot password?”. Enter either your username or your email address and a password reset email will be sent to you. N.B. If you type your password incorrectly 5 times in a 10 minute window, you’ll be locked out and will need to wait 10 minutes before trying again.
Admin User - forgotten your username?
Your username is normally your email address.
Just to re-cap, if you’re the original Admin User, then you would have been sent a ‘Welcome email’ from us when you purchased your first application. This email contained a temporary username which you’d have been prompted to change (to your email address) when you first logged in to the portal.
I’m not an Admin User but I’ve forgotten my username?
Firstly, please check your emails as your Admin User will have sent you your login details when they set you up on the portal. If you still can’t find it, please contact your Admin User directly.
How do I get more licenses?
Need to set up more users? Just give us a call on 0800 052 0800 and select option 2 to speak to a member of the team about purchasing more licenses.
Where do I go for support?
For help with our Business Application Portal, please call our team on 0800 052 0800 and select option 4.
For help using or installing your application, please click on one of the links below:
Alternatively, for more tailored support options such as live chat or help guides, just click on the ‘?’ icon which is visible on your portal homepage (when you’re logged in!).
If you still need help, please call us on 0800 052 0800 and select option 4.
Need to update your information?
If you need to make a change to your contact information, please call us on 0800 052 0800 (selecting option 4) and we’ll get this updated for you.
Why can’t I access my applications?
If you’re unable to access your applications, there could be a problem with your account. This could be for a variety of reasons, such as an unpaid bill, or a fault with the application vendor. Please call us on 0800 052 0800, selecting option 4 and we’ll look into this for you.
Why do I need to provide an additional email address for my Dropbox Business subscription?
Dropbox Business only permits you to have one unique email address per account. So, if you already have an existing account with Dropbox and then subsequently purchase one via Virgin Media Business, then you’ll need to use a different email address. To enter the details of the different email address, you’ll need to create a new Admin User in the Business Application Portal, and then select that user as the ‘Dropbox Team Admin’. For information on how to create a new Admin User, head to the “Get Started” tile on the portal homepage. If you’re still stuck, please call us on 0800 052 0800, selecting option 4 and we’ll look into this for you.
Where can I find my T&Cs?
How will I be billed?
Broadband Customers: Business Applications are billed separately from any existing services you may have already and therefore, are not covered by any existing direct debit mandates. You’ll receive your invoices by post and payment can be made in a variety of ways (cheque, BACS, Direct Debit).
Setting up a Direct Debit is easy and is the most convenient way to pay. Just click here to set up a Direct Debit.
Managed Internet Access customers: The charges for Business Applications will be added to your existing direct debit mandate and will be collected at the same time as your usual direct debit. You don’t need to do anything as we’ll arrange it all for you. The charges will be reflected on your bill under the name of the business application that you’ve purchased (e.g. Dropbox Business).