Your internet speed

What to do if you're experiencing slow speeds and intermittent connectivity

Slow business broadband isn't always caused by a fault - sometimes by reviewing and changing your set up you can get more from your connection. This article will explain what to do if you are experiencing issues with your connection.

If you have tried these steps and are still experiencing slow speeds, contact our faults team who will investigate further.

In this article

1. Perform a broadband speed test

Performing a business broadband speed test will check what download and upload spedes you're getting on your devices.

The results will be the most accurate if you connect to the router using an ethernet cable. Make sure you don't download or upload large files as this will affect the results.

Test my broadband speed


2. Check your router is placed correctly

  • Locate your router as close to your devices as possible. Avoid putting it on the floor, with other electrical items or shut away in a cabinet.
  • Try re-booting your router so that it will reconnect to the least congested channel.
  • If you have walls and doors between you and your router you may need to purchase a booster or range extender.

Click here for more tips on getting the most our of your router


3. Report a fault

If the above steps haven't worked and you are still unhappy with the speed of your broadband internet connection, you can report a fault with our faults team. They will log your fault and provide you with a reference number that you should quote on all communications.

We will run tests on our network, and if necessary will send out an engineer to undertake further tests on the connection.


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