Nottingham Building Society
What if a smart connection could get people into their dream home sooner?
When you’re looking for a home, there’s nothing worse than seeing your perfect property slip between your fingers.
Staff at Nottingham Building Society were relying on traditional telephone lines to serve more than 250,000 customers across 67 branches in 11 different customers, and this slow process was leaving some customers frustrated when they were unable to get their mortgage approved in time.
We partnered with the business to create a smarter way for its customers to engage with mortgage advisers: a small change that has already had a huge impact on people’s ability to buy their dream home.
Watch the film below to hear our story.