Cloud Communications from 8x8
A complete suite of voice, video, chat and
contact-centre solutions in the cloud
Cloud Communications from 8x8
– delivered by our experts
A complete suite of voice, video, chat and contact-centre solutions in the cloud allowing front and back office staff to communicate from multiple locations, all on one secure platform.
Our network specialists can audit your existing estate and design a solution that’s tailored to your business objectives. We take the time to get to know your existing setup before we recommend and implement technologies that are right for your business.
How can it help your business?
- Collaborate better with external partners
- Give your staff the tools needed to be at their best
- Offer customers multiple ways to contact you
- Manage your communications with real time data
- Get staff activity reporting - coach and improve their performance
What can you expect from 8x8
and Virgin Media Business?
Keeping things simple
It’s more straightforward to have your communication, collaboration and contact center solutions alongside your analytics on one secure platform. It also creates a more productive workforce to deliver a varied customer experience, especially while working remotely.
As flexible as you’d like
Pick and choose whichever mobile licences you and your teams need, based on the recommendations from our WAN audit.
Integrate the apps you love
Combine your communications with your business apps in one place, so everyone can work smarter not harder.
All the expertise you need
We take the time to get to know your existing estate before we recommend and implement technologies that are right for your business.
As flexible as you like
Have the freedom to upgrade and scale your network, and pick and choose the licences you need.
One team from start to finish
We’re with you from start to finish from managed delivery to adoption consultancy.
Secure and compliant
Cloud Communications from 8x8 can secure your information and help you comply with global regulations with security standards including IS027001 PCI-DSS, Privacy Shield and Cyber Essentials.
Who’s it good for?
Different departments and people can work together efficiently and effectively with a range of unified communications tools – from HD video calls and instant chat services, to cross-platform team messaging with third-party apps.
Supervisors and administrators
Bringing managers and agents closer together with smart schedules, personal performance plans, coaching tools, internal chat services, voice and screen recordings and more.
Contact centre agents
Checking in on every customer interaction from a single, intuitive interface and a complete communications hub – giving you more information to hand so you can serve your customers faster and more accurately.
Multichannel contact centres
Delivering a unique customer experience across all channels – whether that’s on the web, over chat, from a text or email, via social media or in a video.