INSIGHT

How professional services firms can thrive in a post-pandemic world

Service industry businesses have nearly always been about meeting people face-to-face. And then along came remote working...

Service industry businesses have nearly always been about meeting people face-to-face. And then along came remote working...

Rather than seeing this as a challenge, many organisations are using the new everyday to reimagine ways of doing business. For example, instead of spending hours logging customer interactions, they're letting the tech do it all for them. They are measuring KPIs differently too, with traditional contact centres in legal, financial and accountancy enterprises moving from Average Handle Time to focus instead on customer empathy and experience.

But how can you make the change if you're running legacy infrastructure? And isn't integrating everything going to be a nightmare of complexity?

Thankfully, there's a solution.

By choosing a single and secure cloud platform, you can bring all your collaboration tools together in one easy place.

Take a look at our quick guide to cloud and how to unify communications.

You'll learn:

  • How to introduce simpler ways of working, with tech available from any device
  • Why tech in the cloud means fewer silos, as colleagues all have access to the same tools and information
  • How connecting all your communications tools will create better experiences for your people and customers.

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