Virgin Media and O2 have joined forces

Supercharging businesses across the UK.

 
 

 
 

Virgin Media and O2 have joined forces

Supercharging businesses across the UK.

What this means for you

While this is a big moment for us, we want to reassure you that your service will carry on as normal. We’ll be in touch again when there are important updates. Read our FAQs to find out more.

 

You can view our updated Privacy Policy here.​

 
 

FAQs

Will my Virgin Media service be disrupted?

Not at all. Your service and products will continue to be provided as per your current contract. Keeping our customers businesses running and enabling their colleagues, partners and end customers to stay connected is our first priority.

Who should I contact if I have a customer service query?

For now, nothing changes. Your existing teams remain the same. Please continue to contact your existing customer services team. We will let you know before we make any changes to your points of contact at Virgin Media Business or O2

I have business services from both O2 and Virgin Media. Will my products and services be combined or my contract(s) change?

No, your O2 and Virgin Media business products and services will remain exactly as they are. You will continue to be billed separately and there will be no changes to your business contract(s).

Can I buy O2 products from Virgin Media?

Nothing changes for now. However, please feel free to contact your account manager or usual sales team to discuss your needs, and we will be happy to pass these onto O2, with your permission of course

Who should I contact if I have an O2 customer service query or would like to report a fault?

O2 will continue to provide customer service for everyone with O2 Business products or services. You can find out how to contact them here: www.O2.co.uk/business/contact-us or contact your account manager

Who should I contact if I have a Virgin Media customer service query?

We'll continue to provide customer service for everyone on Virgin Media through the normal channels on our website and call centres.

Who should I contact if I have an O2 customer service query or would like to report a fault?

O2 will continue to provide customer service for everyone with O2 Business products or services. You can find out how to contact them here: www.O2.co.uk/business/contact-us or contact your account manager.

Will you be sharing my personal data?

Yes, we'll need to share some information so that the Virgin Media Business and O2 Business can start to work together.  But it'll still be us, Virgin Media Business, looking after your data in the same way as we did before and always in line with our Privacy Policy.

 

For more information about how we use your information you can read our privacy policy here

 

Any queries should still come through Virgin Media, too – contact us here.

 

If you want to find out how O2 use your information you can read the O2 privacy policy here 

 

I have business services from both O2 and Virgin Media. Will my products and services be combined? And, can I get a better deal? 

No – your O2 and Virgin Media Business products and services will remain exactly as they are. You will continue to be billed separately. 

 

Your existing O2 deal and existing Virgin Media deal won’t change. But you may like to know that we’re looking at what we can offer joint business customers in the future.

Are all mobile services from Virgin Media now delivered on the O2 network?

No. If you’re an existing Mobile customer with Virgin Media, your mobile service will continue to be delivered by Virgin Media using the EE or Vodafone network. You may be able to transfer to an O2 service in the future.

 

I have a Virgin Media Business account manager. Will the way my account is managed change?

This won’t change and you’ll continue to be fully supported by your current account manager, however if you’d like to find out more about O2 products or services, your account manager will be able to help.

I have business services from both O2 and Virgin Media. Will my products and services be combined? And, can I get a better deal? 

No – your O2 and Virgin Media business products and services will remain exactly as they are. You will continue to be billed separately. 

 

Your existing O2 deal and existing Virgin Media deal won’t change. But you may like to know that we’re looking at what we can offer joint business customers in the future. Speak to your account manager, or usual sales team, to let us know you are interested to find out more.

Does this impact any of my existing T&Cs?

The T&Cs of any existing agreements remain unchanged until further notice.