Why do we block certain websites?

Sometimes we’re required to block a website, meaning you can’t access it using our network.

Blocking access is something that we only do when absolutely necessary. There are two possible reasons why a site may be blocked:

(a) The IWF (Internet Watch Foundation) can ask us to block a particular website to protect children and our customers from potentially illegal content.

(b) The Courts can order us to prevent access to a certain website or server (for example to protect copyright) – this is a legal obligation.


The Internet Watch Foundation (IWF) is an independent body funded by the European Union and internet service providers such as Virgin Media Business. Their confidential hotline lets internet users report criminal online content such as child sexual abuse images. Then working with law enforcement, their mission is to eliminate the source of this content. The IWF also works with its internet service provider members (including Virgin Media Business) to remove access to it.

Working with the IWF helps protect children around the world and also protects our customers from accessing this kind of illegal content.

For more information on the work that IWF do, please visit their site: www.iwf.org.uk


The use of the internet has changed dramatically over the last few years. Superfast broadband services mean more and more of us are enjoying catch up TV, listening to music or shopping online. Our network can deliver all of these services quickly and easily – but some websites may be acting unlawfully.

We pride ourselves on being a responsible internet service provider. So when we get a Court Order that compels us to block content that is breaking the law, we act on them. This happens when websites or servers offer access to copyright or trademark infringing material and Virgin Media Business (along with other ISPs in the UK) has to block this access by law.

To find out more information about the Court Orders that are currently in place, see List of Court Orders

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