HELP & ADVICE

TRAVELODGE

Connection Queries

I'm having trouble getting online

To enjoy WiFi at our hotels, connect to the Travelodge WiFi network on your device. If you’re having issues connecting to our service, here are some of the reasons (an error message on the WiFi landing page will tell you which one it is):

 

Your current device has already used its free 30 minute WiFi allowance for the day.

To keep using the WiFi, you’ll need to wait 24 hours, use another device, or make a new purchase.

 

You have bought WiFi but your time is up.

You’ll need to purchase some more time. The time is measured from the first time you use it. So for example, if you’ve paid online for 1 day starting at 17:02, it’ll finish the next day at 17:02. This covers 2 devices.

 

You are already using your WiFi purchase on 2 devices.

You can connect up to 2 devices under your account. If you wish to use a 3rd device, then you will need to purchase WiFi on that device. Follow the instructions on the WiFi page. If you change your device (e.g. upgrade your mobile phone, bring a new laptop), we can assist you with replacing the new device under your account. Give us a call on 0330 660 1141, 24/7. Standard call charges apply.

 

Your voucher code has already been used.

If the WiFi Code you have purchased is saying it has already been used, please contact the WiFi customer service team on 0330 660 1141 who can assist you 24/7. Standard call charges apply.

 

Your voucher code isn't recognised.

Your Travelodge voucher code begins with TL. Make sure that you’ve typed it in correctly (0s and 1s are easy to confuse with letters).

My voucher won't work on another device

Each WiFi voucher supports up to 2 devices.  Your WiFi voucher starts when you use it on your first device, not when you first use it on the second one. You need to enter the same username and password for each device.  Click on the attached link for a guide on how to add a second device How to Connect a Second Device (PDF - 0.5 MB)

I haven’t received or cannot find my voucher code after pre booking WiFi

Check your booking confirmation email and invoice.  Alternatively Log on to the Travelodge booking website and you’ll see a link to ‘WiFi bookings’ on the right hand side of the page, once in your account. This brings up a page showing your WiFi booking, including your voucher code. You can access the Travelodge website over WiFi on any device, even if you’ve used up all your free time.

 

Account Queries

I don't know how to login

Enter your email address and password (the one you signed up to the WiFi service with). Please note that you will need to use these details each time you connect to the Wi-Fi service at any Travelodge hotel. 

Tip: Please ensure you use a genuine/valid email address in case you need to use the password reset functionality in the future as this will be sent to your email address.

I’ve forgotten my email address. How can I find it?

Sorry. We don’t have any way to recover your email address. If you can’t remember it, then register again with a new email address. You’ll need your email address to login, or to recover your password.

I’ve forgotten my password

Provided you used a genuine email address, go to the WiFi landing page and click ‘Forgotten password’. Fill in a few details and it’ll send you an email with a link to the password reset process. 

 

Tip: You will need internet connectivity to retrieve your email so if not using Wi-Fi you’ll need another connected device.

 

Our customer services don’t have access to your WiFi password and won’t be able to help you over the phone. It’s important to remember your WiFi email and password combination, as you’ll need it to access WiFi during your stay (and any future stays) at Travelodge. 

 

Device Queries

I’ve just updated my iPhone/iPad to iOS 14 and it no longer connects to the WiFi

This is most likely caused due to a new feature being enabled on iOS 14 called Private Address. Follow Apple’s instructions below to disable Private Address for a network: 

  1. Open the Settings app, then tap on Wi-Fi
  2. Tap on the information button next to a network (in this case, the network you’re connected to).
  3. Tap on the Private Address toggle to turn it off, a privacy warning will pop up, and click on Rejoin. 

To ensure this is done immediately, we recommend turning your WiFi off and on again.

Once connected back to our network using the hardware MAC address, all of your paid WiFi products or voucher codes will be applied to the device immediately and you will not be required to purchase a new WiFi service. If you’re using a Free WiFi service and have previously already submitted your data to get online, you will not be required to re-enter your data to authenticate to your service.

Doing the above will only change the Private Address option for the network you’ve selected, and will leave the Private Address feature enabled for all other networks on your device.

If you’d like us to walk you through these steps, please give us a call on 0330 660 1141 Standard call charges apply.

 

General Information

FREE WIFI - How much free WiFi can I get?

Each device you connect, gets 30 minutes free WiFi inside the hotel.

 

This time starts from when you login and ends 30 minutes later. It resets every 24 hours. However, you can connect a different device to get another free 30 minutes.

PAID WIFI - How much does it cost?

You’ll find the current prices on the Travelodge WiFi landing page, as shown below. Each payment or voucher (pre-paid WiFi) allows you to connect up to 2 devices.

 

24 Hours - £3.00

48 Hours - £6.00

72 Hours - £9.00

1 Week - £12.00

2 Weeks - £20.00

4 Weeks - £35.00

How do I pay?

Online with a debit card or credit card (Visa or MasterCard) or you can use PayPal.

 

Simply follow the instructions on the WiFi landing pages. You can also pre-pay when you make your room reservation. If you pre-pay, you’ll be sent a WiFi code which can be found on your booking confirmation email, your invoice/receipt or you can get it from Reception.

How much internet access do I get?

It’s measured from the first time you use it. So for example, if you’ve paid online for 1 day starting at 17:02, it’ll finish the next day at 17:02. This covers 2 devices.

How many devices can I connect?

Up to 2 devices - once a device is connected you cannot edit/remove or amend it.

Can I use the WiFi I’ve bought at other Travelodge hotels?

Yes. Your payment gives you access at all other Travelodge hotels in Mainland UK. So if you’ve paid for WiFi access (e.g. for 1 month) at one hotel, you can get online at any Travelodge hotel during that month, by logging in to your account. 

Can I use my account at other Travelodge hotels?

Yes. And if you have a live WiFi voucher, it’s valid at any Travelodge hotel in the UK.

How do I connect a second device?

Please see the PDF below for instructions:

How to Connect a Second Device (PDF - 0.5 MB)

Does Virgin WiFi support MAC address randomisation / Private Address?

Yes, Virgin WiFi supports connections from WiFi enabled devices with MAC randomisation enabled. With MAC randomisation enabled, you will be able to connect, register and authenticate to a Virgin WiFi network.

 

However, if you’re connecting to a paid WiFi network or using a voucher code and have device limits, we recommend disabling the Private Address (or) MAC randomisation feature on your device to avoid filling multiple device slots on your account.

How do I know if Private Address (MAC address randomisation) is enabled?

If you have recently upgraded your iPhone/iPad to iOS 14 or Apple Watch to WatchOS 7, the Private Address feature is enabled on all your networks by default.

 

To find out what software version your device is on, go to Settings, then tap General, and then tap About. If the Software Version mentions 14.0 or above, you will have Private Address enabled by default. 

How do I disable Private Address on my iPhone / iPad?

Disabling Private Address is easy. Follow Apple’s instructions below to disable Private Address for a network: 

Open the Settings app, then tap on Wi-FiTap on the information button next to a network (in this case, the network you’re connected to).

Tap on the Private Address toggle to turn it off, a privacy warning will pop up, and click on Rejoin. 

To ensure this is done immediately, we recommend turning your WiFi off and on again.  Once connected back to our network using the hardware MAC address, all of your paid WiFi products or voucher codes will be applied to the device immediately and you will not be required to purchase a new WiFi service. If you’re using a Free WiFi service and have previously already submitted your data to get online, you will not be required to re-enter your data to authenticate to your service.

Doing the above will only change the Private Address option for the network you’ve selected, and will leave the Private Address feature enabled for all other networks on your device.

Where can I read more on this new feature?

Click on the following link to read more on Apple’s support page:

https://support.apple.com/en-gb/HT211227

 
 
 

STILL NEED HELP?

For any WiFi support, call 0330 660 1141 Standard call charges apply.