HELP & ADVICE
PREMIER INN - ULTIMATE WIFI SERVICE
How do I connect to the Ultimate WiFi service?
Just select ‘Premier Inn Ultimate WiFi’ from your list of networks.
How can I pay for WiFi?
Online with a Visa, MasterCard or American Express, debit/credit card, or you can use PayPal.
You can also buy a voucher from the hotel reception.
Is there a limit to the number of devices that my voucher will work with?
Yes. You can use it with up to 3 devices.
Why doesn’t my voucher work?
Vouchers are alphabet-character only and aren’t case sensitive. Make sure that you haven’t typed in numbers instead of letters.
Premier Inn vouchers also have an expiry date. So check your voucher code’s still valid.
How much does it cost to get online?
Premier Inn gives you free WiFi throughout your stay. If you want to upgrade to the Ultimate Service, the cost of this is £5 per day.
How many devices can I link to my account?
You can name up to 3 devices on your account.
If you buy the Monthly or Annual Ultimate package, you can swap one of your registered devices, every 30 days (to do this, contact our customer services team on firstname.lastname@example.org)
How’s my access measured?
It’s always measured in time, from when you first use it. So 24h access starts and finishes at the same time, one day apart. It’s not measured by online usage.
How can I add more credit to my account?
If you try logging on with an account that doesn't have any credit on it, it prompts you to top-up your account. Follow the instructions to add more funds.
I’ve forgotten my username or password. Help!
Go to the WiFi landing page and follow the forgotten password process. Our customer services don’t have access to your password, so they can’t tell you over the phone.
Can I use my account at other Premier Inn hotels?
Yes. And if you’ve any paid-for access leftover, you can use it at any other Premier Inn hotel.
Because we serve a wide range of customers with different needs, we only apply basic filters to our internet service. Obviously parents may want more control. Here are a few links to help, depending on the device you’re using:
iOS (Apple devices):
Windows (laptops plus Nokia, Lumia or Microsoft phones):
Blackberry (via Vodafone):
You’ll also find smartphone apps that help filter child-friendly content (see the relevant app store for your options and reviews).
See the Ofcom website for more information on how to keep your children safe online.
Does Virgin WiFi support MAC address randomisation / Private Address?
Yes, Virgin WiFi supports connections from WiFi enabled devices with MAC randomisation enabled. With MAC randomisation enabled, you will be able to connect, register and authenticate to a Virgin WiFi network.
However, if you’re connecting to a paid WiFi network or using a voucher code and have device limits, we recommend disabling the Private Address (or) MAC randomisation feature on your device to avoid filling multiple device slots on your account.
How do I know if Private Address (MAC address randomisation) is enabled?
If you have recently upgraded your iPhone/iPad to iOS 14 or Apple Watch to WatchOS 7, the Private Address feature is enabled on all your networks by default.
To find out what software version your device is on, go to Settings, then tap General, and then tap About. If the Software Version mentions 14.0 or above, you will have Private Address enabled by default.
How do I disable Private Address on my iPhone / iPad?
Disabling Private Address is easy. Follow Apple’s instructions below to disable Private address for a network:
- Open the Settings app, then tap on Wi-Fi
- Tap on the information button next to a network (in this case, the network you’re connected to).
- Tap on the Private Address toggle to turn it off, a privacy warning will pop up, and click on Rejoin.
To ensure this is done immediately, we recommend turning your WiFi off and on again.
Once connected back to our network using the hardware MAC address, all of your paid WiFi products or voucher codes will be applied to the device immediately and you will not be required to purchase a new WiFi service. If you’re using a Free WiFi service and have previously already submitted your data to get online, you will not be required to re-enter your data to authenticate to your service.
Doing the above will only change the Private Address option for the network you’ve selected, and will leave the Private Address feature enabled for all other networks on your device.
Where can I read more on this new feature?
STILL NEED HELP?
For any Corporate or Public WiFi support, give our customer service team a call 24/7 on the number below.