HELP & ADVICE

PROBLEMS WITH MY ADSL BUSINESS BROADBAND

Follow these steps if you’re not getting an internet connection.

Follow these steps if you’re not getting an internet connection.

  1. Check the configuration of your router, light status and Radius logins according to your manufacturer’s manual. If you can’t find your manual, contact us so we can help.
  2. If the configuration is correct and you’re still having problems, try swapping the microfilter (image below).

If this hasn’t done the trick, get in contact with us so we can help you out.

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STILL NEED HELP?

Talk to someone at Virgin Media Business, report faults or view our online support services.

Customer care

Faults

Text us on 07480 639 012