HELP & ADVICE

PROBLEMS WITH MY 50MBIT BUSINESS BROADBAND

Follow these three steps to get your Super Hub back to full speed.

If you are having problems with your 50mb broadband product, it could be related to your Super Hub.

Follow these three steps to get your Super Hub back to full speed.

  1. If the unit is freestanding, make sure it’s positioned upright to allow air circulation around it.
  2. Check for metal objects near the hub as these can block the signal. Move it away from filing cabinets or construction materials like foil backed plasterboard or dense walls.
  3. Check to see if the coaxial cable is screwed into the unit. A loose cable can impact performance.

If you are experiencing other issues with your Super Hub or your 50mb broadband product, try our more detailed guide

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Still need help?

Talk to someone at Virgin Media Business, report faults or view our online support services.