HELP & ADVICE

SUPER HUB 2AC - ADDING A NEW DEVICE

Ways to add new wireless devices to your Super Hub 2ac

There are two ways to connect a wireless device to your Super Hub 2ac. Either follow the simple WPS push-button method, or follow the manual method depending on your operating system e.g. for Windows Vista

 

Simple WPS Push-button method

 

  • Step 1: Press and hold the round WPS button until it flashes.
  • Step 2: Open your device’s Network Manager, or find the WPS button on your device. Make sure you do this within two minutes of the button flashing. If you can’t find it, follow the manual method below, or check your device’s user manual.

 

Manual Method

Here are instructions for your computer's own operating system:

 

Windows 8 set up

Step 1:
From the Start menu move your mouse cursor to the top right or bottom right corner of the Start screen. A sidebar with five icons will open.

Step 2:
Click the icon at the bottom of the side-bar and the settings panel will open..

Step 3:
Click the Available icon to show a list of WiFi connections available.

Step 4:
Depending on the type of device, one or two Virgin Broadband WiFi networks (also known as SSID) will appear and will be something like VM123456-2G and/or VM123456-5G. We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). See page 19 for more information.
 

Click the network name and then click Connect.
 
If you don’t see these in the list, click Flight Mode to On and then Off to scan again for available wireless networks.
 

Step 5:
Tick Connect automatically and click Connect if you want this to be your default wireless connection. Otherwise just click Connect.

Step 6:
Finally, you’ll be asked to enter the Network Security Key (WiFi Password) for your Super Hub 2ac. This is printed on the base of the unit. Once entered, click Next (or click Next and just press the WPS button on the front of the Super Hub 2ac). That’s it! You should now be connected.

Windows 7 set up

Step 1:
First locate the wireless network icon in the system tray on the bottom right hand corner of your screen.

Step 2:
Right click on the icon to show a list of wireless network connections available.

 
Depending on the type of device, one or two Virgin Broadband wireless network connections (also known as SSID) will appear and will be something like VM123456-2G and/or VM123456-5G.
 
We recommend you connect to the 5GHz wireless network connection if your device is
compatible (if your device isn’t compatible it won’t show you this option).
 
Click the network name and then click Connect.
 
Note: If you don’t see your connection, try clicking the double arrow in the top right corner of the menu to scan again for available wireless networks.
 

Step 3:
Next, you should be prompted for the security key or passphrase. This is printed on the base of your Super Hub 2ac.

 
Enter the security key and then click Connect. To hide the security key on the screen as you type it, tick the box Hide Characters.
 
That’s it! You should now be connected. 

Windows Vista set up

Step 1:
Locate the wireless network icon in the system tray on the bottom right hand corner of your screen. Right click and select connect to a network

Step 2:
You should now see all the available wireless networks. Depending on the type of device, one or two Virgin Broadband wireless network connections (also known as SSID) will appear and will be something like VM123456-2G
and/or VM123456-5G. We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). See page 19 for more information.

 
Click the network name and then click Connect.
 
Note: If you don’t see your connection, try clicking the double arrow in the top right corner to scan again for available wireless networks.
 

Step 3:
Next, you should be prompted for the security key or passphrase. This is printed on the base of your Super Hub 2ac.

 
Enter the security key and then click Connect. To show the security key in the screen as you type it, tick the box Display characters.
 
That’s it! You should now be connected.

Windows XP set up

Step 1:
Locate the wireless network icon in the system tray on the bottom right hand corner of your screen. Right click on the icon and select View Available Wireless Networks. 
  
Step 2:
You should now see all the available wireless networks. If you don’t see any wireless networks listed, click on Refresh network list on the left hand side.
Depending on the type of device, one or two Virgin Broadband wireless network connections (also known as SSID) will appear and will be something like VM123456-2G and/or VM123456-5G.

 
We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). Click the network name and then click Connect.
 

Step 3:
Next, you should be prompted for the network key. The default network key is printed on the base of your Super Hub 2ac.

 
Enter the network key (passphrase) and then click Connect. You may need to re-enter your network key (passphrase).
 
That’s it! You should now be connected.

Mac OS set up

Step 1:
First click the AirPort wireless icon in the top right of the screen, near the clock. If you don’t see this icon, you’ll need to connect to your wireless router via Apple > System Preferences > Network > AirPort or, on older
Macs, via Applications > Internet Connect. Your router should appear in the list asVM123456-2G and/or VM123456-5G. The actual network name (known as the SSID) can be found on the base of the Super Hub 2AC.

 

Step 2:
Click the network name. If you have the option of ‘2G’ which is 2.4GHz, or ‘5G’ which is 5GHz, we recommend that you select ‘5G’. You should then be prompted for the password. The default password (passphrase) can be found printed on the base of your Super Hub 2ac. Then click OK.

 
That’s it! You should now be connected.

 

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