HELP & ADVICE

SETTING YOUR ROUTER MANUALLY

Here are instructions for your computer’s operating system.

WINDOWS 10

Step 1

To access the list of available wireless networks in Windows 10, click or tap the Network icon from the system tray  

 
 

Step 2:

Locate your VMB SSID and click ortap on its name and select the optionthat says Connect automatically.This way, whenever your device iswithin the network’s range, it willautomatically connect  

Step 3:

Once you click or tap Connect,Windows scans for the securitysettings of the network. It will askyou for its security key that can belocated. Once you have entered thepassphrase required by the network,click or tap Next.If you want to double check theaccuracy of the passphrase, click ortap the Eye icon  before youpress Next.That’s it! You should now be connected  

 
 

WINDOWS 8

Step 1:

From the Start menu move yourcursor to the top right or bottom right corner of the Start screen. A side barwith five icons will open

Step 2:

Click the icon at the bottom ofthe sidebar and the settings panel will open.

Step 3:

Click the Available icon to show a listof WiFi connections available.

Step 4:

Depending on the type of device,one or two Virgin broadband WiFinetworks (also known as SSID) will appear and will be something like VM2XXXXX and/or VM5XXXXX. We recommend you connect to the 5GHz wireless network connection if your device is compatible (if yourdevice isn’t compatible it won’t show you this option).

Click the network name and thenclick Connect. If you don’t see these in the list, click Flight mode to On andthen Off to scan again for available wireless networks.

Step 5:

Tick Connect automatically and click Connect if you want this to beyour default wireless connection.Otherwise just click Connect  

 
 

WINDOWS 7

Step 1:

First locate the wireless network icon in the system tray on the bottom right hand corner of your screen.

Step 2:

Click on the icon to show a list of wireless network connections available. Depending on the type of device, one or two Virgin broadband wireless network connections (also known as SSID) will appear and will be something like VM2XXXXX and/or VM5XXXXX. We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). 

Click the network name and then Connect.

Please note: If you don’t see your connection,try clicking the double arrow in the top right corner of the menu to scan again for available wireless networks.

Step 3:

Next, you should be prompted for the security key or passphrase. This is printed on the back of your router. Enter the security key and then click Connect. To hide the security key on thescreen as you type it, tick the box. Hide characters.

That’s it! You should now be connected.  

 
 

WINDOWS VISTA

Step 1

Locate the wireless network icon in the system tray on the bottom right hand cornerof your screen. Right click and select Connect to a network

Step 2:

You should now see all the available wireless networks. Depending on the type of device, one or two Virgin broadband wireless network connections (also known as SSID) will appear and will be something like VM2XXXXX and/or VM5XXXXX.

We recommend you connect to the 5GHz wireless network connection if your device is compatible (if your device isn’t compatible it won’t show you this option). .Click the network name and then Connect.

Please note: If you don’t see your connection,try clicking the double arrow in the top rightcorner to scan again for available wireless networks.

Step 3:

Next, you should be prompted for the security key or passphrase. This is printed on the backof your router. Enter the security key and then click Connect. To show the security key onthe screen as you type it, tick the box Display characters.

That’s it! You should now be connected  

 
 

WINDOWS XP

Step 1:

Locate the wireless network icon in the system tray on the bottom right hand corner of your screen. Right click on the icon andselect View Available Wireless Networks

Step 2:

You should now see all the available wireless networks. If you don’t see any wireless networks listed, click on Refresh network list on the left hand side.Depending on the type of device, one or two Virgin broadband wireless network connections (also known as SSID) will appearand will be something like VM2XXXXX and/or VM5XXXXX.

We recommend you connect to the 5GHzwireless network connection if your device iscompatible (if your device isn’t compatible itwon’t show you this option).

Click the network name and then Connect

Step 3:

Next, you should be prompted for the networkkey. The default network key is printed on the back of your router. Enter the network key (passphrase) and then click Connect. You may need to re-enter your network key (passphrase).

That’s it! You should now be connected  

 
 

MAC OS

Step 1:

First click the AirPort wireless icon in the top right of the screen, near the clock.

If you don’t see this icon, you’ll need to connect to your wireless router via:

> Apple > System Preferences > Network > AirPort

or on older Macs, via:

> Applications > Internet Connect

Your router should appear in the list as VM2XXXXX and/or VM5XXXXX. The actual network name (known as the SSID) can be found on the back of the router.

Step 2:

Click the network name.If you have the option of ‘2G’ whichis 2.4GHz, or ‘5G’ which is 5GHz,we recommend that you select 5G. You should then be prompted for the password. The default password passphrase) can be found printed onthe back of your router. Then click OK.

That’s it! You should now be connected.  

 
 
 

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