HELP & ADVICE

Virgin Media WiFi Calling and
4G Calling

Stay connected in even more places

WiFi Calling

Our network already reaches 99% of the UK’s population. But if you ever find yourself in a no-signal spot, turning on Virgin Media WiFi Calling can keep you connected. When activated, you can keep calling and texting wherever there’s WiFi, at no extra cost if you’re a Pay Monthly customer with an eligible device and a Virgin Mobile SIM.

You’ll need to activate WiFi Calling the first time, but after that it’s automatic. If there’s WiFi in range, you’ll switch straight over to WiFi Calling. So if you hit a low-signal spot at home, in a café, in the office, or anywhere else with a WiFi connection, you can stay connected. And if the person you’re phoning has WiFi Calling switched on as well, you’ll enjoy a super-clear HD connection.#

The added bonus? There’s no extra app to download. Just head to your phone’s WiFi settings to turnon WiFi Calling. Plus, you only need to activate WiFi Calling once – after that, you’ll connect automatically. Easy.

Activate WiFi Calling Now

  • Stay connected in more places – keep calling and texting, wherever there’s WiFi
  • No change to your monthly bill – WiFi calls and texts come out of your monthly allowance.  All non-eligible calls and any out of allowance use are still chargeable.
  • Switch over automatically to WiFi Calling to keep texting and chatting – set up once and your device will always use WiFi Calling when you’re connected to WiFi
  • Enjoy an HD connection – when both of you have WiFi Calling set up, it’ll sound super clear
  • No need to download an app – simply activate WiFi Calling in your phone’s settings

How to set up WiFi Calling?

Setting up WiFi Calling couldn’t be easier. Before you start, make sure that your phone has the latest software update installed by following these instructions for your specific device.

Apple

  • From the home screen tap Settings
  • Tap General
  • Tap Software Update
  • Accept the latest software update

Your device will let you know if there’s an update available if it’s connected to the Internet. Depending on the size you may need to connect to WiFi to download and install the update.

Once your phone is updated, it should pop up a request for you to update Carrier Settings. Tap Update if this pop up appears.

If the pop up doesn’t appear:

  • From the home screen tap Settings
  • Tap General
  • Tap About
  • The pop-up should now appear to update Carrier Settings, tap Update

Once you’ve done this, follow these steps to switch on WiFi Calling.

  • Go to Settings
  • Select Phone
  • Select WiFi Calling
  • Make sure Wi-Fi Calling is set to On

Samsung

  • From the home screen swipe either up or down to access apps
  • Tap Settings
  • Tap Software update
  • Tap Download and install

Once your phone is updated follow these steps to switch on WiFi Calling.

  • Go to Settings
  • Select Connections
  • Select WiFi Calling
  • Make sure Wi-Fi Calling is set to On

You can get further support with your device here.

 

WiFi Calling FAQs

Who can get Virgin Media WiFi Calling?

Any customer with a supported device and a Virgin Mobile SIM card. 

Which phones devices support WiFi Calling?

You’ll need one of these devices to use WiFi Calling - check out our handsets

All of these devices support WiFi Calling if they are bought directly from us. If you are using a device that was bought from another network, or SIM free, we cannot guarantee that it will support our WiFi Calling service. If your supported device doesn’t have the WiFi Calling option available, make sure you have updated the software to the latest version and reboot your device.

If your device isn’t supported yet don’t panic, more devices will be adding our WiFi Calling soon.

How do I know whether WiFi Calling is set up?

When your device is connected to a WiFi network, you’ll see WiFiCall displayed at the top of your device’s screen. We’ll also send you a text message when you first activate WiFi Calling. Not seeing WiFiCall on your device when you’re connected to WiFi and making a phone call?

  • Check your phone is compatible with Virgin Media WiFi Calling, using the list above
  • Make sure your device is updated with the latest software version
  • Switch WiFi Calling off and on again using the instructions above
  • Switch your device off and on again

How much does WiFi Calling cost?

There’s no change to your monthly bill – WiFi calls and texts come out of your monthly allowance. If you’ve used up all of your allowances, WiFi calls and texts are charged at the usual rate for your plan. To check your call costs, check out our call charges guide.

Can I use WiFi Calling abroad?

No. WiFi Calling only works in the UK. To find out more about our roaming service, check out our roaming help page.

Can I use WiFi Calling to make emergency calls?

If you need to call the emergency services, your device will try to use a mobile network signal. If there is no mobile signal where you are, but you are connected WiFi, your device will use WiFi Calling. However, the emergency services operator won’t be able to automatically know your location, so you will need to tell them where you are.

Will my WiFi call drop if I’m not connected to WiFi?

Your device will need to remain connected to the WiFi connection for the call to continue. Your call will drop out if that connection is broken.

How do I switch off WiFi Calling?

Follow the instructions for your device higher up on this page, and ensure the WiFi Calling option is set to Off.

Having problems when making calls?

If you’re having problems with dropped calls or poor call quality when using WiFi Calling, it might be because you’re moving in and out of WiFi networks or there are a lot of devices trying to use the same WiFi connection.

If you don’t see WiFi Call displayed on your device when you’re connected to WiFi, check that your device has WiFi and WiFi Calling switched on. If you can see WiFi Call displayed on your device, there might be a problem with the WiFi connection
that your device is using.

If you are using WiFi at home, make sure your device is in range of the WiFi hub, check your broadband connection and contact your broadband provider if you still have a problem.

If you are using WiFi out of the home, moving away from the hotspot your device is connected to will mean your connection will drop out. If there’s poor WiFi coverage where you are, switch off WiFi Calling until you are in an area where the WiFi
connection is stronger.

View WiFi Calling FAQs

4G Calling

What is 4G Calling?

Stay connected with 4G calling. 4G calling lets you make and receive calls and text messages over the 4G network. Because your device stays connected to 4G, calls will connect quicker and will be clearer, and your mobile data speed doesn’t slow down.

With 4G Calling your calls are clearer than ever, and you can stay connected to superfast 4G – even when you’re chatting away. If you’re using a compatible Android phone, it’ll be switched on automatically. If you’re using a compatible iPhone, make sure you pop it on by:

  1. Heading to Settings
  2. Tapping on Mobile Data Options
  3. Picking Voice & Data
  4. Turning on VoLTE

Stay Connected

  • Make crystal-clear calls faster over 4G
  • Jump straight in with faster connection times and HD calls
  • Switch seamlessly between 4G Calling and WiFi Calling, and carry on using mapsor browsing the web – even in the middle of a call

4G Calling FAQs

Who can get 4G Calling?

Anyone with a 5G Pay Monthly plan – and has a device that’s compatible with 4G Calling

What if I’ve already got WiFi Calling turned on?

That’s totally fine. 4G Calling keeps you connected when you’re not hooked up to WiFi. And you’ll switch seamlessly between 4G and WiFi Calling – even in the middle of a call.

How do I set up 4G Calling?

If you’re on a compatible Android phone, you won’t have to do anything – 4G Calling will automatically switch on. If you’re on a compatible iPhone, simply head to Settings > Mobile Data Options > Voice & Data > VoLTE.

How much does 4G Calling cost?

That’s one of the great things about it – 4G Calling comes at no extra cost on your monthly bill. But all non-eligible calls and any out of allowance use are still chargeable.

Can I use 4G Calling abroad?

Afraid not. 4G Calling only works in the UK.

Can I use 4G Calling to call the emergency services?

Unfortunately not. Your phone will try to use a mobile network signal for any calls toemergency services. If there’s no mobile signal where you are, but you’re connected toWiFi, your phone will use WiFi Calling. It’s worth noting that if you’re using WiFi Calling, theemergency-services operator won’t be able to work out your location, so you’ll need to letthem know where you are.

Legal Stuff:

All eligible 4G Calling usage (voice calls and SMS) will be included in your usual minutes and texts allowance in your Pay Monthly plan. Any 4G Calling usage beyond the Pay Monthly plan is charged atthe standard rates of the Pay Monthly plan. Access to 4G Calling service requires a 5G compatible device and a 5G SIM Card. Virgin Media can’t guarantee that devices not supplied directly by Virgin Media will be compatible with 4G Calling. 4G Calling is only available in the UK.

View 4G Calling FAQs

You might also be interested in:

 
 
 
 

STILL NEED HELP?

Talk to someone at Virgin Media Business, report faults or view our online support services.

Customer care

Faults

Text us on 07480 639 012