HELP & ADVICE

VIRGIN MEDIA WIFI CALLING

Stay connected in even more places

How do I use Virgin Media WiFi Calling?

Virgin Media WiFi Calling uses a WiFi signal to keep your  business connected  at no extra cost. Sounds good, right! Here’s  everything you need to know about what WiFi Calling is and how to set it up on your device…

What is Virgin Media WiFi Calling?

Our network already reaches 99% of the UK’s population. But if you ever find yourself in a no-signal spot, turning on Virgin Media WiFi Calling can keep you connected. When activated, you can keep calling and texting wherever there’s WiFi, at no extra cost  if you have a supported device and a Virgin Mobile SIM.

It’s automatic too, if there’s WiFi in range, your device will choose WiFi Calling when you call someone. So if you’re in a low-signal spot at home, in the office, or anywhere else with a WiFi connection, you can stay connected. And if the person you’re phoning has WiFi Calling switched on as well, you’ll enjoy a super-clear HD connection.

The added bonus? There’s no extra app to download. Just head to your device’s WiFi settings to turn on WiFi Calling. Plus, you only need to activate WiFi Calling once – after that, you’ll connect automatically. Easy.

How to set up WiFi Calling?

Setting up WiFi Calling couldn’t be easier. Before you start, make sure that your phone has the latest software update installed by following these instructions for your specific device.

Apple

  • From the home screen tap Settings
  • Tap General
  • Tap Software Update
  • Accept the latest software update

Your device will let you know if there’s an update available if it’s connected to the Internet. Depending on the size you may need to connect to WiFi to download and install the update.

Once your phone is updated, it should pop up a request for you to update Carrier Settings. Tap Update if this pop up appears.

If the pop up doesn’t appear:

  • From the home screen tap Settings
  • Tap General
  • Tap About
  • The pop-up should now appear to update Carrier Settings, tap Update

Once you’ve done this, follow these steps to switch on WiFi Calling.

  • Go to Settings
  • Select Phone
  • Select WiFi Calling
  • Make sure Wi-Fi Calling is set to On

Samsung

  • From the home screen swipe either up or down to access apps
  • Tap Settings
  • Tap Software update
  • Tap Download and install

Once your phone is updated follow these steps to switch on WiFi Calling.

  • Go to Settings
  • Select Connections
  • Select WiFi Calling
  • Make sure Wi-Fi Calling is set to On

You can get further support with your device here.

 

FAQs

Who can get Virgin Media WiFi Calling?

Any customer with a supported device and a Virgin Mobile SIM card. 

Which phones devices support WiFi Calling?

You’ll need one of these devices to use WiFi Calling:

Apple: iPhone 6S, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max.  

Samsung: Samsung S9, S9+, S10, S10+, S10e, S20, S205G, S20+5G, S20Ultra5G, Note10, Note 10+ and Note 10+5G

All of these devices support WiFi Calling if they are bought directly from us. If you are using a device that was bought from another network, or SIM free, we cannot guarantee that it will support our WiFi Calling service. If your supported device doesn’t have the WiFi Calling option available, make sure you have updated the software to the latest version and reboot your device.

If your device isn’t supported yet don’t panic, more devices will be adding our WiFi Calling soon.

How do I know whether WiFi Calling is set up?

When your device is connected to a WiFi network, you’ll see WiFiCall displayed at the top of your device’s screen. We’ll also send you a text message when you first activate WiFi Calling. Not seeing WiFiCall on your device when you’re connected to WiFi and making a phone call?

  • Check your phone is compatible with Virgin Media WiFi Calling, using the list above
  • Make sure your device is updated with the latest software version
  • Switch WiFi Calling off and on again using the instructions above
  • Switch your device off and on again

How much does WiFi Calling cost?

There’s no change to your monthly bill – WiFi calls and texts come out of your monthly allowance. If you’ve used up all of your allowances, WiFi calls and texts are charged at the usual rate for your plan. To check your call costs, check out our call charges page.

Can I use WiFi Calling abroad?

No. WiFi Calling only works in the UK. To find out more about our roaming service, check out our roaming help page.

Can I use WiFi Calling to make emergency calls?

If you need to call the emergency services, your device will try to use a mobile network signal. If there is no mobile signal where you are, but you are connected WiFi, your device will use WiFi Calling. However, the emergency services operator won’t be able to automatically know your location, so you will need to tell them where you are.

Will my WiFi call drop if I’m not connected to WiFi?

Your device will need to remain connected to the WiFi connection for the call to continue. Your call will drop out if that connection is broken.

How do I switch off WiFi Calling?

Follow the instructions for your device higher up on this page, and ensure the WiFi Calling option is set to Off.

Having problems when making calls?

If you’re having problems with dropped calls or poor call quality when using WiFi Calling, it might be because you’re moving in and out of WiFi networks or there are a lot of devices trying to use the same WiFi connection.

If you don’t see WiFi Call displayed on your device when you’re connected to WiFi, check that your device has WiFi and WiFi Calling switched on. If you can see WiFi Call displayed on your device, there might be a problem with the WiFi connection
that your device is using.

If you are using WiFi at home, make sure your device is in range of the WiFi hub, check your broadband connection and contact your broadband provider if you still have a problem.

If you are using WiFi out of the home, moving away from the hotspot your device is connected to will mean your connection will drop out. If there’s poor WiFi coverage where you are, switch off WiFi Calling until you are in an area where the WiFi
connection is stronger.

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