HELP & ADVICE

BUSINESS MOBILE SPENDING CAPS FAQS

Why would I add a spending cap to my plan?

Our new spending caps help you take control of how much extra you can spend outside your mobile plan’s allowance, so there’ll be no surprises lurking in your next bill. Call it a little safety net, for extra peace of mind.

A safety buffer for my monthly spend sounds great, am I eligible?

Spending caps are available to all new and re-contracting pay monthly customers from the 1st October 2018 onwards. For more detail on what is and isn’t covered, please see our Spending Caps Policy.

What do spending caps cover?

Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap can include going out of your allowances, calling or texting premium numbers or roaming outside of the EU. 

What the right spending cap for me?

Whether its £5, £10 or £50, your safety buffer should cover all additional costs outside of your monthly allowance that you are comfortable with each month. This should cover all additional use, such as calling international numbers, roaming outside of the EU or texting premium numbers. It’s entirely up to you.

I’ve just taken out a new pay monthly contract and added a spending cap. When will this be active?

If you set a spending cap at the time you placed the order it will be active with immediate effect, for your first month’s use.

What happens when I get me bill, will my spending cap reset?

Yes, each month anything you have spent against your cap will reset, along with your monthly allowances.

I didn’t add a spending cap when I took out my contract. Can I add one now?

If you joined or re-contracted after the 1st of October 2018 then you will be able to add or change a cap at any time. Note that if you are removing, or increasing your spending cap this will take effect immediately. If you are decreasing, or adding a spending cap to a contract, this will take effect when your allowances refresh.

Where can I manage my cap settings?

To manage your cap please call our Business Customer Care team on 0800 052 0800, option 4. You’ll need to be the account owner to manage your cap.

We will we send you a text letting you know when you are close to using your entire safety buffer, and again when there is none left.

I’ve used up all of my safety buffer, and hit my spending cap. What can I do?

If you’ve used all of your safety buffer you will still be able to use any allowances you have left, and receive calls and texts as normal.  But if you don’t have any allowances left, you can increase your cap at any time by calling our Business Customer Care team on 0800 052 0800, option 4. You’ll need to be the account owner to make changes to your cap.

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