HELP & ADVICE
BUSINESS MOBILE - A NEW LOOK TO OUR MOBILE INVOICES
The invoice layout for our Virgin Media Business Mobile invoices is changing.
Available 24/7, MyBill offers a whole host of features and reporting options. You can also have your invoice emailed directly to you. We’ve also got a variety of Help videos to support you, simply visit MyBill Help to find out more.
Billing Transition Period
When we move your mobile account(s) over to the new billing platform, you will receive two invoices for this month only. The charges will be split over two invoices to account for the transition in billing period, but this does not affect the overall amount paid.
Your last invoice from the existing billing platform will be sent to you on your usual billing date and will cover your usage charges up until 23:59 on the day that your mobile phone services are moved to the new billing platform. The second invoice you receive will be sent shortly afterwards and will be in the new bill format. This will contain a pro-rated monthly rental charge from the last bill date to the new bill date plus any usage charges from the migration date to the new bill date.
N.B. Depending on your billing period, your new style invoice may arrive first, followed by the last invoice from the existing billing platform. The explanation of the charges above still applies.
You’ll only receive two invoices during this monthly bill cycle. After this time, we’re pleased to say that the new billing changes will be in place and you’ll be issued with a regular monthly invoice.
This notification constitutes a notice as required under our agreement with you, we hope it explains the changes clearly but if you have any questions, please do not hesitate to contact our Customer Care team or via Live Chat. Alternatively you can call the team on 0800 052 0800 (and select option 4).
Duplicate charge on your first bill plus a credit
We need to let you know that we applied an additional rental on the 5th March 2019 in error but rest assured, we have corrected this and your total bill amount has not been affected.
However, you will see this additional charge on your new bill within the ‘Rental Summary’ section but a credit for this has also been applied and this can be found in the ‘Transaction Summary’ on page 2 of your invoice.
We apologise for any confusion this may cause you and we hope this clarifies the situation.