Setting up your router

Whether you’re a new customer setting up equipment for the first time or you need to replace a Hub, Follow our step-by-step guide to get set up in no time.

In this article

Installing Virgin Media Business broadband for the first time
Replace an existing Virgin Media Business Router
Installing your Business Phone line over broadband
How to configure advanced settings on the Router

You should have everything you need to get set up in your QuickStart kit. Also, remember our cardboard packaging is fully recyclable, so pop it with your other paper waste once you’re done.

Step 1: Find the best spot for the Wi-Fi Router

Place the Router in an open area with at least one metre of clearance on all sides. Avoid placing it near objects or devices that can interfere with the signal, such as cordless phones or large water-filled items like fish tanks. Best Practice Keep the Router upright on a stable surface, with indicator lights facing into the room. This ensures the WiFi signal projects outward for maximum coverage and consistent performance across your workspace.

Step 2: Plug the cables into the Router

Screw the white cable with the black tab firmly in the Hub. Next, connect the power cable with the blue tab.

Step 3: Plug into the wall socket

Now push the red label end of the white cable into the wall socket.

Does your wall socket look different?

Your wall socket may have a plug attached to it. Make sure it’s plugged in and turned on at the wall.

Step 4: Turn on and start up the Router

It’s time to turn the Hub on! Pop the power cable into a nearby socket and switch it on. Make sure the Hub is switched on at the back.

As the Hub starts up, it'll need to connect to our Fibre network, which might take a while. So sit back and make a cuppa while it does its thing.

You'll know it's ready when the light is steady and white. If you are using a Hitron the location of the lights will be slightly different. Find out more about Virgin Media Business Hub Lights.

Step 5: Get connected

You’ll find the WiFi name and password on the bottom of the Router. Use these to connect your devices to the Router’s WiFi.

It’s important to get everything set up in the right order.

Once the new Router arrives, please plug it in within 5 days. After 5 days, your old Router will stop working and you won’t be able to use your broadband until you plug in the new Router.

So, follow these steps on how to disconnect, return and connect the new Router.

Step 1: Disconnect the old Router

Switch the power off at the socket where the old Router’s plugged in and unplug the power cable – keep these together.

Unplug the white connector cable and all other cables from the back of the Router – make sure you don’t unplug the other end.

If it’s a little tough, use the spanner in the new QuickStart kit.

Step 2: Return the old kit

If you had a CollectPlus letter with your old kit, just follow the instructions on how to return it.

If you didn’t, we don’t need the kit back – but you can recycle it.

We ask that you dispose of your old Modem in an environmentally friendly way. We’re not reusing our previous models because they don’t give our customers the best experience.

Learn more

Step 3: Connect the new Router

Push the white cable (from the old Router) into the back of the new Router.

If you had an Ethernet cable and/or a phone cable previously connected, plug those in too.

Connect the Router’s new power cable with the blue label to the back of the Router, and plug the other end into a wall socket.

Step 4: Start up the Router

Switch on the plug socket and make sure the Router is switched on at the back.

As the Router starts up, it will need to install the latest software, so leave it for about 30 minutes. The light is steady and white when it’s done. If you are using a router the location of the lights will be slightly different. Find out more about Virgin Media Business Router Lights.

Like the old router, you’ll find the WiFi name and password on the bottom.

see our Business phone line over broadband user guide

In this section, you’ll be able to get help on how to access your WiFi settings from your browser. Once you’ve logged into the settings page you’ll also be able to configure your WiFi name (SSID), change your WiFi password, run diagnostic tests on the Hub – and setup or modify your Guest network settings.

How to access advanced settings on Hitron, Chita or Hub 5 and Super Hub 2 or 2ac

Enter 192.168.0.1 into the address bar of your browser, the settings page will then load. If you’ve enabled Modem Mode on the Hub you’ll need to use 192.168.100.1 instead.
When prompted, enter the settings password shown on the bottom of the Hub/Super Hub.

Once you’ve accessed the page, there are a variety of settings you can change:

How to change your WiFi network name (SSID) and WiFi password

Select Advanced settings on the left-hand side.
Select Wireless.
Select Security.
You’ll then be able to change your WiFi network names and password.
Select Apply changes to save.

I want to connect with a tablet or mobile

Connecting to WiFi is very similar on Android or on iOS. On your tablet or mobile go to the settings area. Select WiFi from the list of options. Make sure it is on.

Your device will list all nearby WiFi networks. The one that you are looking for will be called something like VM123456.

Click on that network and you will be asked to enter your password.

The information on network name and password can be found on the base of your new Hub or on the pull-out card as shown in 2.5.

I want to connect with a Windows computer

Finding your network is easy but it’s a bit different depending on which version of Windows you have. For Windows 10, 7 and Vista you’re looking for a network icon in the bottom right of your screen.

It might look like:

For Windows 8, that network icon can be found in the settings area.which is on the Home screen marked by a:

Your WiFi network name will be something like VM123456.

Connect manually

To connect manually with Windows, find the network on your computer first, click the connect button and then enter the WiFi password. Click to confirm.

Connect with WPS

If your computer supports WPS you can use it to connect. Find the network on your computer, click the connect button and then press the WPS button on your Hub until the base light flashes. It should automatically connect

I want to connect with a Mac computer

On Mac OS a list of networks can be found under the WiFi icon at the
top of your screen:

If this icon isn’t there you’ll need to go to System Preferences > Network > Wi-Fi.

Your network name will be something like VM123456

To connect manually with Mac OS first, find the network on your computer. Click the network name then enter the WiFi password and click OK to confirm

Trouble with WiFi?

If for any reason you’re having trouble setting up WiFi, you can connect to your Hub with an Ethernet cable and use the internet to help you troubleshoot the issue

Virgin Media Internet Security

On top of Web Safe, we also offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices.

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Set parental controls on all your kids’ devices, block any dodgy websites and apps, and manage their screen time

Peace of mind on any device

It works on all your Android, iOS, Windows (PC) and Mac devices, meaning you can stay safe on whatever you love to use.

Extra protection for your Android devices

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Go to My Account at virginmedia. com and register for Virgin Media
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