4G Start-up (Instant Connect) and 4G Back-up (Constant Connect) guide
How to set up 4G Back-up and 4G Start-up
This article will tell you everything you need to know about setting up 4G Start-up and 4G Back-up.
In this article
Setting up 4G Back-up and 4G Start-up
Setting up your Instant Connect
Find out how to set up your Instant Connect with 4G Start-up dongle and hit the ground running even before your installation.
Setting up your Constant Connect
Find out how you can set up your Constant Connect with 4G Back-up dongle and stay connected with 4G if there’s ever a broadband hiccup.
Self-help user guides
Instant Connect with
- Set up the 4G USB Stick
- Install the Hitron
- Getting the most from the kit
Constant Connect with
- To use the 4G Back-up Service, you must have a Hitron router and an existing Virgin Media Business broadband service Back-up Replacement Guide
4G Back-up Replacement
- Please only refer to this guide, do not use the one supplied with the new 4G USB Stick
What are these products?
Instant Connect with 4G start-up Service – this product provides you with temporary internet connectivity via 4G, while you wait for your Business broadband product to be connected.
Constant Connect with 4G back-up Service – this product provides a backup connection that can be used for internet connectivity if your business broadband disconnects. It will autofailover to the backup connection.
When activated, the backup connection will send a message to our Faults team, who will then proactively work on the fixed broadband issue. The customer will be contacted to confirm that we are working on their problem.
What is the pricing?
Instant Connect with 4G start-up service is pro-rated according to how long the connection is in place.
For example, 30 days use would be £40. Sales will be able to give you further guidance on the costs associated with this service.
Constant Connect with 4G back-up service is £7 per month, and is tied to the broadband contract. If you only have six months left on your broadband contract, you will to need to re-sign to a new contract to purchase Constant Connect service.
What is delivered to the customer to provide these services?
In both instances, (for Instant Connect or Constant Connect), a Hitron router, SIM card, USB stick, and USB extension cable are delivered to provide these services.
Instructions are included to enable the customer to self install.
What is the data allowance for these products?
There is no data cap for the use of Instant Connect or Constant Connect.
When can Instant Connect with 4G start-up service be purchased?
Instant Connect with 4G start-up service can be purchased by customers taking any Voom Fibre broadband product, and also Essential Business 100. Both broadband only & bundle customers can be offered Instant Connect with 4G start-up, but should be aware that this is providing internet connectivity only.
When customers can purchase Constant Connect with 4G back-up service?
Constant Connect with 4G back-up is available to Voom Fibre broadband customers. It is only currently available for Dynamic IP broadband customers.
It can be offered to both broadband only and bundle customers, HOWEVER, bundle customers should be aware that Constant Connect with 4G back-up will only support their broadband service. It will NOT back up their voice service.
Are there plans to expand Constant Connect with 4G back-up service for use with static IP or bundle customers?
Yes, we are planning to expand to include single static. Dates are TBC.
Use of Constant Connect by Bundle customers, to cover both broadband and voice, is also planned. Dates TBC.
How does Constant Connect with 4G back-up service work?
If the fixed broadband completely cuts out, and loses connectivity to the local CMTS (Cable Modem Termination System), which provides data connectivity to the customer, then the Constant Connect with 4G back-up will automatically start.
When fixed broadband connectivity is restored, that Constant Connect with 4G back-up will switch off, and the router will autofailover back to the fixed broadband connection.
Will Constant Connect with 4G back-up service customer need to contact Faults when their 4G connection takes over, and fixed broadband has dropped?
Our Faults team will get a notification when your Constant Connect with 4G back-up connection activates. We will then notify you that we are working on your connection issue.