End of Life Notification - Skype for business plug-in

We need to tell you some important information which may impact your Cloud Voice service.

In line with Microsoft’s end of life programme for Skype for Business, we have been notified by our supplier that the Skype for Business plug-in for Office UC will cease to operate on 31st July 2021.

If you are using this feature, you’ll be aware that the plug-in is used to call Skype for Business contacts using the Office UC client. You will still however, be able to use Office UC to make and receive calls, but the Skype for Business plug- in will no longer work after 31st July 2021.

We apologise for any inconvenience this may cause but as this software is provided by a third-party over which we have no control, we are unable to extend the cease date for this plug-in. All other Virgin Media Business services are unaffected by this announcement.

Alternative Option

If you’re looking for more advanced collaboration capability, or you use Microsoft Teams, we now offer Webex for Cloud Voice. This offers many benefits, and in time will replace Office UC as the default desktop and mobile softphone client we supply. Webex comes in a variety of packages offering a host of collaboration tools including:

Cloud Calling Integration

A fully integrated solution, providing complete PBX features on your PC, smartphone devices or tablet (as is today with Office UC). This can also provide you with the capability to integrate to Microsoft Teams and use your Cloud Voice service to make and receive PSTN calls.

Increased Team Productivity

Exchange messages with your teams instantly, share and collaborate on documents, and create spaces for specific projects or activities with the full history and content always at your fingertips with integration into Office 365.

Video Meetings

Invite colleagues and guests to instant ad-hoc or scheduled meetings.  Your meetings can be even more engaging with HD video, voice, messaging, screen sharing, and calendar integration.

Work From Anywhere

With the recent pandemic, never before has working from home been so important.  Webex for Cloud Voice provides the same experience on phones, PCs, tablets and smartphones, enabling you and your employees to makes calls, message, and meet while on the move, in the office or working from home. 

Integration Friendly

Webex for Cloud Voice supports various integrations with many third-party software tools such as Microsoft Teams and Office 365, Google Cloud, Slack, Salesforce to name but a few.


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