Common questions about managing user access

How do I update my contact details?

You can update your contact details via the My Account section. This can be found in the top right hand corner of MyBill. If you want to change your existing email address (this is the registered email address used for MyBill notifications), then you can do that here as well.

Can I give users access to multiple accounts and how can they view their PDF bills?

Providing you have administration rights, then yes. To do this, click on the 'Administration, Management and users' section. Set up your users and then assign the accounts to them – it’s as simple as that!

If required, you can give users access to their individual dialling number data. To do this, the user will need to be created against their own dialling number or department in the structure and then given the assigned rights such as read-only or manage company structure.

Please note: The Admin user is the first user to be set-up upon registration. All other created users are non-admin users and have access to the information they have been assigned.

If you don't have administration rights, then please contact your local administrator.

How do I disable a login if required (e.g. when a user leaves the company)?

You can manage the access rights for your Users through the 'Administration' section in MyBill. To disable a log-in, select the 'Users' sub tab, find the user you want to disable MyBill access for, select them and then click 'Disable Users'.

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